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June 2024 by Brandon Smith
My prescriptions were ready when I got there. Staff was very helpful.
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June 2024 by Marty Kuklis
Got a new prescription at the pharmacy. The staff was very friendly and provided it quickly. I did not have to come back in the afternoon to pick it up.
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March 2024 by Emily Taylor
Very disappointed in the customer service here. One day I had called about a prescription I needed pretty immediately and my call dropped. Normally that’s not a big deal except that no one even attempted to give me a call back and when I returned the call right away, no one answered and I was on hold for 20 minutes before I decided to cut my loss as I only waited an extra 5 minutes after the website said they closed. They never attempted to call me back at all even over the next two days. When I finally did get my prescription in order and went to pick it up, they did not have it ready 2 hours after they said it would be ready. I get things get busy, but the lack of communication is ridiculous. Not to mention, I’m writing this review as I am standing in the long line still waiting to get my prescription. Been standing here for 10 minutes and counting…. So be prepared for this pharmacy to not respect your time.
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March 2024 by Sara Braden
It is 6:11 p.m. I call twice and get hung up on after someone answers and says CVS the pharmacy is closed and hangs up. Says they close at 10 on a Friday night...... Hhmmmmmm
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February 2024 by Linda Kruse
Former pharmacy closed. Pills were due. Staff at CVS expedited my order so there wouldn't be a disruption and walked me through their process.
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February 2024 by Angela A.
It took 2 entire weeks to get a scrip filled. I would call and be on hold for 30mins to an hour waiting on someone to pickup each time I called to check on it. They kept saying they hadn't received it and that I needed my Dr office to resend it. I got copies of confirmations from my Dr office of fax. Finally I got the pharmacist on the phone and he located it "in a stack of scrips that haven't been processed yet" and had it ready within a few hours.
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February 2024 by Chloe Keirns
NEVER answer their phone, have the RUDEST employees, and NEVER have prescriptions ready even if you wait HOURS after it has been called into them. It's absolutely ridiculous how they are incapable of doing their jobs they get paid to do. They even send you texts saying you have prescriptions ready then when you go to pick them up surprise they aren't ready and don't know what you are talking about. This establishment is awful.
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January 2024 by Penne Smith
There are many other options in Athens, OH of pharmacies, do yourself a favor and choose another. The person in front of me was expecting 3 scripts filled, got 2 has to return for the 3rd. The person behind me got part one of his prescriptions and had to wait on the other. My prescription was wrong for the 3rd time. When I pointed out the error was on their part, I was blown off. AND I still did not receive the number of pills the doctor (oncologist) had written the prescription for. I was told I could come back next week.Wrong number of pills 3 times in a row, and terrible customer service. I am not returning and recommend others also choose another pharmacy.
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December 2023 by King of Comicdom
Cashier rude left purchase on counter will buy somewhere that wants to wait on customers.
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November 2023 by Tracy Dailey
Everything is great about CVS except for their pharmacy!! The ones I use, the workers are so rude and act like they just hate being there.
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October 2023 by Todd Coogen
Does anyone answer the phone there? Been waiting for 40 minutes. Seriously, do the phones ring at all?
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September 2023 by mckaylarie
I’m sure this won’t be taken seriously, but whoever runs this specific CVS - you need to really re-evaluate your employees, especially those running the pharmacy. I shouldn’t get the window shut in my face when asking a question. I also shouldn’t be constantly spoken over and interrupted. Any questions for the pharmacist? Oh wait, we don’t care, let me just slam this window in your face and not even tell you to have a good day. Seriously? Find some people with some common decency. Every single time I come through I end up dealing with someone rude. Having a bad day? Don’t take it out on people who are trying to be nice to you. That is all. Clean house. Hire nicer people.
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September 2023 by Joseph D Kittle
This place is a disaster. Out of the past five visits I have yet to just walk in to the pharmacy and Walk out with a simple vaccination or prescription, which I place online ahead of time. You have to ask about coupons, to get a fair price, you have to come back because your stuff is not ready. The people at the pharmacy are friendly and helpful but are super busy, probably understaffed. This time CVS struggled with the insurance company copay which is an unreasonable $100 for the RSV vaccination. Between the blue Cross copay and the normal chaos here, it was challenging.
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August 2023 by Paul
Rude clerk on the phone. Terrible phone etiquette
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July 2023 by C Taylor
I’ve had good experiences with the rest of the store but the last time I had photos printed there the printer was messed up and left white streaks on the pictures. This time I decided to get some picture magnets and the quality was not there. I could have made these on my own for cheaper…it’s just a printed photo stuck to a magnet sheet. I had to trim them down myself. It always seems like they’re understaffed and maybe that’s why? I can understand it being too much to help customers and print orders
