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“I had been a Sprint customer for over 20 yrs. Once T-Mobile took over, it went downhill in my opinion. I was looking to upgrade my Galaxy Note 10+ that was starting to overheat and slow down plus I wanted to update to 5g. It seemed that the salesperson wasn't very knowledgeable and nothing was in stock for Android except what I didn't want. Also I was interested in getting a first responder. Discount. And he didn't seem to want to help, but wanted me to do it through their website instead. I decided to go down the road to AT&T. Khol Seemed very knowledgeable. And if he didn't know an answer, he was honest about it. He answered all my questions and gave honest opinions. There was an issue with T-Mobile in switching service over. And spent extra time making sure it Fixed. I will definitely buy from them again. He gave great service and made you seem important.”
“I am not a Cricket costumer ,but I met Sam at the store today, and he fix my phone, he was very kind and respectful. I really appreciate and I have to back there and become a customer.”
“Thank you Stephanie!!! I go to the circleville cricket location instead of the one in my town because the customer service from Stephanie is so much better.. she explains everything I need to know and I never have felt like she's trying to take advantage of me as a paying customer, like I have felt from other locations and service providers in the past.”
“The young man was helpful in helping replace our phones and help me select a Clickr for the back of my phone. Good communicator.
We are happy with the experience and our new phones.
Elizabeth A. Bradley
P.O. Box 117
Lithopolis, Ohio 43136-0117”
“Overall my experience was as good as it could be buying a new phone. Only thing that kinda makes it not a 5 star experience was I was told with the new iPhone 15 you couldn’t use your old blocks and I would have to purchase a new one to be able to charge my phone . Well when I got home it seems I can use my old block just not the old cords. So either the seller was just using my ignorance to his advantage to get more Accessories sold or was confused.”
“As soon as we stepped in the store we were greeted by Dalton and Alex . Both have only been there a few months but both were very professional, helpful, answered all questions. Very happy with their customer service. Hard to come by now days.”
“Went in to check out a new phone, and Trent was so incredibly helpful! He explained the difference between the models and had the one I wanted in stock that was fully charged, he explained the process as he breezed through everything. All contacts and apps successfully transferred. The whole time, incredibly professional and friendly. This is not the only time I have been into this store, and every time I have gone in every person who has been there has been helpful and knowledgeable. Today it was Trent, and he was wonderful! I went home not only with a brand new phone, but also a new Internet gateway that works better than the one I had before, and he set everything up so when I got home, all I had to do was plug it in! I highly recommend T-Mobile and specifically this store - Thank you, Trent!”
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“Keyshawn was amazing! He answered all my questions and was very patient with me lol I asked a ton of questions! He helped me a lot through the whole trade in phone process and did everything great! 10/10 recommend!”