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July 2024 by Jeff Christiansen
This place is a joke. Waited 2 bills now saying my bill is 160$ when I have texts and voicemails from the so called management there by the way they never call you back. Hounded and hounded this place and still screwed me over. Don't do business with Verizon. Go to AT&T there is no resolution for this since I have tried with these people multiple times. My bill should be 140$ not 160$. Scamming Verizon. Oh another thing the business rep is there one day a week and doesn't do anything to fix the problem and doesn't return your calls. Goodluck to all.
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April 2024 by Sheila Golen
Amanda was very friendly, helpful and efficient during our visit.
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March 2024 by Dave Salyers
Just bought three iPhone yesterday. Kevin assisted and helped Port their numbers and switch over. What a great guy! Best service yet! Every other phone company I’ve ever had no comparison customer service wise.
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December 2023 by Carlos Alberto Urbaneja Martinez
Good store
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December 2023 by Ben Dejesus
Albert helped me and lowered my bill best customer service
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July 2023 by Clark Griswold
Went in to buy a new phone. The offer at the time meant getting the phone for free if I switched to a new version of the plan I had. I was told it was unlimited like my then current plan. This was false. And it took paying for the"free" phone, months of phone calls, time and frustration to get it worked out. Hoped a simple phone call to the manager at the store (that made that change in the first place) could have resolved it. But, I still have not found the way to reach a human at the location.
Felt deceived.
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July 2023 by Janel Robinson
I love how they're supposed to close at 6 but the doors are locked at 5:50. Then the employees come walking out dressed borderline inappropriately at 6:02.
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November 2022 by Sara Hakala
I was overcharged after canceling my service. I went into the store to ask why and they told me to contact their online customer service. I did that, and after being transferred to 6 different people over the span of 2 hours not one single person has been able to help me. I was told to go back to the store for help even after I told them the store wouldn't help me. Very interesting that nobody can find my account but they're still able to charge $115 to it. Dealing with Verizon has been a massive waste of my time and I wish I never chose them to begin with. They are plenty of other phone and internet providers that have better service for far less money and trouble.
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November 2022 by Jackie Stewart
Amanda was very helpful, never pushy!
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October 2022 by Sylvio Pellegrino
Went in to buy a new phone. The offer at the time meant getting the phone for free if I switched to a new version of the plan I had. I was told it was unlimited like my then current plan. This was false. And it took paying for the"free" phone, months of phone calls, time and frustration to get it worked out. Hoped a simple phone call to the manager at the store (that made that change in the first place) could have resolved it. But, I still have not found the way to reach a human at the location.Felt deceived.
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October 2022 by Cory Willoughby
Came in to replace a charging block and get assistance from overbilling and get things corrected. Basically was offered no help from the guy as "There is nothing they can do" but yet they are corporate and I've gotten nowhere with calling the 1800 multiple times and always get put in a loop. Stay away from these guys, they just want your money and won't help you with anything..Also signed me up for 5g premium service then today they tell me they don't have 5 in Ashtabula.. If you want nothing but headaches and unprofessional service from in store employees who don't care, Go here.
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August 2022 by Mr. Musubi
This store gave me the best customer service I've ever had. After struggling with internet for our mobile food business, the team worked together to figure out an easy solution for us. I had a lot of fun in the process too. The energy there is great, the staff is friendly and funny, and its a great place to handle what's usually "boring things." I couldn't say enough great things and I'm excited to visit again in the future.
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July 2022 by Page Alt scheuvront
Great always helpful
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June 2022 by Daren “DJ” Price
Excellent service very professional caring very knowledgeable help me with the problems with a Verizon technology
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April 2022 by Schwartz Marketing Services
Terrible customer service and extremely rude staff. After 18 years with Verizon, we ended up switching to AT&T.
