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January 2024 by Samantha Schuster
I always have a WONDERFUL experience here at the Ashtabula branch! Each and every employee makes me feel at home and welcome. Always willing to go above and beyond with smiling faces!
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September 2023 by Xavier Oliveras
Worst bank and tellers I have ever had meet. Rude and disrespectful. I’ve had nothing but problems with my money being in that bank.
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May 2023 by Theresa !!
I find this branch helpful and have never had a bad experience.
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April 2023 by Speak Dots
I find this branch helpful and have never had a bad experience.
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April 2023 by Bryonna Patton
Very rude blonde old lady at the window
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January 2023 by Gloria Blackwell
It has been at least 2 months since stop payment was applied to my acct because of fraud. Claimed old acct was closed but still open, all checks returned with svc fees. I was told to contact Melissa, Ashtabula branch and she would refund fees I had to pay. She wouldn't even listen and doesn't know how to diffuse an angry situation. Why they made her a manager, I will never know plus she's a liar. US Bank you need to demote her or get rid of her.
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January 2023 by Jonathan Williams
this branch is awful if you have to go to US Bank avoid this location it has the lowest rating for a reason. the tellers are ignorant of basic banking policy & regulations. we had to deal with a real Karen who was so lacking in intelligence it was mind blowing.
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December 2022 by Joseph Liptak
Everytime I go to use the ATM it's down. I will pulling my money out of this so called bank.
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October 2020 by Johnna Setler
Drive through
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June 2020 by Blue Berry
I have always had a good experience with this bank. Everyone is professional and friendly. They treat me like family.
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November 2019 by Brendan Sta
Half way through atm withdrawal and power went out. Apparently it happens a lot from what I heard staff say yet they have no UPS (Uninterruptible Power Supply) to prevent hard crashes. Bank card lost now and system still down 20 minutes later
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July 2018 by Denyse Farrar
I will be canceling all my accounts with this bank as soon as I get out of the hospital. They have horrible customer service and refuse to work with you.
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February 2018 by Jeff Pahel
Terrible customer service... Bank manager chased me out of the bank... Steer clear of US BANK...
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September 2016 by Jeff O'Connor
Worst bank I have ever dealt with........for everything
