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October 2024 by Joyce Holland
I came in for internet service and was helped right away. The technician came out on a Sunday and was terrific! Set my tv up and yes, showed me how it all worked! I'm glad I went with Spectrum. Good service and knowledgeable, friendly people to help you.
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September 2024 by R Lo
They need to hire more people.
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August 2024 by michael price
Spectrum does not have the infrastructure nor personnel to adequately provide service in the area. Seek alternative internet service providers.
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July 2024 by Debra Laveck
After months, nay, years of struggling with bad reception, I finally got the courage to tell them to consider me a FORMER customer. Multiple calls a week because my service would drop or shut down (not during a storm, mind you), and it had worn too thin for me. Lots of money going out the door, and little to nothing coming back to me. I've made my last service call to Spectrum!
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June 2024 by Pat Allan
The service technicians were attentive and spent a lot of time trying to find the problem with my Samsung phone. They did all steps required and finally after visiting another store in anther state recommended that I call Samsung. Samsung gave me the run around and I will not go back to these techs and buy another phone, definetly not a Samsung. They were amazing.
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May 2024 by Judy Whaley
Got help with getting a service.
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April 2024 by Patricia Amtsberg
Service rep was excellent. Very knowledgable.
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March 2024 by Kristi S
Horrible customer service and even worse billing practices. Our service was disconnected for non payment. We were busy with a death in the family and forgot to pay a few bills. A month later when we decided to call and cancel bc we didn't really use the service any longer anyway, the representative was rude and told me that we would be getting charged for the last month, even though the service was disconnected and we didn't use it. He said it was their "policy." I have never heard anything more ridiculous in my life. We will never use Spectrum again and will never reccomend them to anyone!
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December 2023 by Emily Luce
I Get Very frustrated with not being able to call the local spectrum store and talk to a person for issues I may have navigating my Samsung phone I've bought and have service with Spectrum.It's hard for me to get out as I have walking disabilities.But I have to say I've found all the representatives there are kind and knowledgeable. However I have a preference to see ROY, he's just great ?And I will bypass all others to be helped by ROY.He's ?THANKS ROY
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November 2023 by Mark Dietrich Sr.
They were able to help with some issues that I was having with my phone.
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November 2023 by Kevin Furman
Friendly and informative staff
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November 2023 by Steve Nagy
Shady business practices. Canceled my television service, but since I am 3 days into the new billing cycle, there are still charging for the entire month. Very poor business. Streaming services is the way to go.
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November 2023 by Shannon DeLaat
Ask for Robert in the Ashtabula store! He's patient and great customer service!!
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November 2023 by Katherine Card
Store manger James is the best ... very helpful n friendly..
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November 2023 by Liz Jones
They where so helpful
