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January 2024 by Shaun McDaniel
Fixed a mobile home with them now its livable but needs more TLC will be back
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December 2023 by Pauls Relaxation Place
Fast service today
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December 2023 by Kyrra Davidson
Worst experience ever!!!November 10 we ordered all the cabinets to do the kitchen remodel. We received them timely and had booked with a contractor to get them installed. As soon as he got to the house and we got them unboxed we discovered we had damaged cabinets along with cabinets that weren't on our receipt and were the incorrect size.November 28 we returned the wrong and damaged cabinets and got the correct ones re-ordered. We had to go through a return and re-purchase process for this.December 12 we received another order of cabinets that were damaged again!! We had to go through another return and reorder process! small refund was issued and discount applied to reorder of cabinets.December 19 I got a call from the Ashland Home Depot store that my cabinets were delivered to their store, again, they're damaged!! At this point I don't know what else to do, I have spent countless hours in the store and multiple hours on the phone trying to get the situation rectified!I have waited nearly 2 months to have my kitchen remodel completed, had to schedule and reschedule with our contractor multiple times, wasted countless hours in the store, hundreds of dollars in diesel fuel driving back and fourth to the nearest store (30 minutes)!!!!We ordered these cabinets initially with the intent that the kitchen would be completed by Thanksgiving. I was told today that if I reorder the cabinets I need again, they wouldn't be in until mid-January.The Home Depot this is completely ridiculous!
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December 2023 by Elaine Austin
Always ready to answer my questions and resolve any issues!
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November 2023 by Kathleen Whipple
Went to get a storm door, stood there looking at the different styles and NOT A SINGLE EMPLOYEE came to see if we needed help! I went to get a lumber cart, Walked by several employees standing around TALKING, still not a single person asked if I needed help! Went to get a filter for my fridge, didn’t know which one I needed, saw several employees, still no one asked if I needed help. Did NOT buy the filter! At checkout I saw even more employees standing around talking! Basically gave my opinion at one employee who asked what I was trying to do when I was trying to get to the checkout. Told her of my experience! Worst experience I have EVER had at this store! Nothing but worthless young women working who are either too lazy to help or know nothing about their work! Saw several men employees running around trying to help customers! They need to start firing worthless employees!
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November 2023 by Niko Cioletti
This is beyond acceptable. You informed me that this grill was ready to be picked up from an online order. EVEN UPS had to add tape to a grill that was very much dropped on its face several times and maybe even run over. YOU received this and then notified me it was good/ready FOR PICKUP. It never left your store. Why would your employees feel this is “OK”. Very disappointing. Thank god there are other companies who stand behind what they sell.
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September 2023 by Roberta Bottomlee
I like shopping there but it would be nice if employees would help you instead of when they see you they go the other way
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August 2023 by Tina Lynn
Very helpful and friendly employees. Great prices .highly recommend!
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July 2023 by Pat Newhouse
Tena was exceptionally helpful when we were looking for replacement light. She was knowledgeable about type of lights and helped us come up with options.
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July 2023 by Daniel Atnip
This place is usually got what you need, there staff are helpful, to get what you need, and helpful when loading up lumber on your cart.
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May 2023 by Wendy
Alert for Drivers: No Deliverys on Weekends: Arrived at receiving after being verbally told (one day prior) that we can deliver on Saturday. Arrived on Saturday to receiving and told they don't receive deliveries on the weekend. An employee in receiving on April 21, 2023 who verbally ok'd the delivery needs additional training. And our broker who we booked this load with should also have been aware of receiving hours.
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May 2023 by Terilynn Murdock
We bought a furnace, financing available. Wonderful communication, great people.
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March 2023 by larry collins
So tired of going in with a specific product in mind and nobody is available to help or the people in a specific department have no knowledge of the products they're selling. Tired of calling in to ask questions and when I get to the store, I'm told that information wasn't correct.
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February 2023 by Erin Gutshall
I am so disappointed with Home Depot. We ordered a washer dryer set in December they gave us a date and then push the date for delivery back to January. Got them both here and when they loaded the washer in the truck for delivery they damaged our washer. So we called and wanted to get a replacement. So they said it will be delivered for January 17th. And they called and said they loaded a dryer not the washer. So we where told it will be delivered Jan 31. And now told we can’t get the washer til March. I will never buy any appliances from Home Depot again they just give you a run around.
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January 2023 by Greg Bolt
Completely happy with the Ashland county Home Depot. As soon as we walk in we're approached by an associate for assistance and then again in the insulation area. Then asked if we needed assistance to load our products. The store is always clean and orderly, unlike the the Elyria and Medina stores.My compliments to the store managers and staff. Thank you
