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July 2024 by Manuel Gutierrez
Diego was courteous and prompt. He helped get in & out fast.
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July 2024 by Robert Schneider
My wife's 2012 Eos convertible is the only car she ever "loved." Needed serious engine repairs and I figured it was worth the expense. Greg Kerro and his team did a great and it runs better than new!
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July 2024 by Gary S
Incredible service. They listened to my concerns and fixed the problems. Best dealer service experience I’ve ever had.
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July 2024 by Nick Bennett
Kyle Eaton was able to answer any questions I had, everything went smoothly.
He was also friendly and courteous.
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July 2024 by Anson Bowles
VW Service department was quick and a great experience for our first experience. Kyle Eaton was professional and answered any questions during the service. Thank you.
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June 2024 by David Harper
Kyle Eaton has gone out of his way to ensure our experience with Spitzer Volkswagen was both productive and pleasant. He has always shown understanding of our situation and been more than willing to work with us. Getting our car in top working order has always been his priority.
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June 2024 by Joe Faga
Kyle Eaton was able to diagnose the problem accurately and within a few minutes, He scheduled the repairs and the work was completed as scheduled. Kyle provided excellent service.
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May 2024 by Jim Budinger
Alexander Karohl provided the first year maintenance services on my ID.4 and completed a safety recall (to apply fire retardant on the fabric of the roof-long sun shield). All at no charge, and done in about an hour while I waited.
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May 2024 by Shuntele M
I had originally purchased my used vehicle from a different Volkswagen location and the service wasn’t the best there as I was facing an ongoing concern and it wasn’t taken seriously. I decided to start going more local and went to Amherst location. I couldn’t have been more pleased with the customer service in the service dept! Kyle has been amazing and made sure we figured out the true cause of my concern. Made sure it was followed up on and take care of while still within warranty! The service dept team at the main desk both did due diligence in making sure my car was fixed and communication made along the way and making sure my family didn’t go without transportation along the way as well.
I will not be having service done anywhere else. The two guys (Kyle and Alex)take a beating and but still continue to be great at their job and smile when they can.
The service technician, unsure of his name, but he also goes above and beyond to make sure your vehicle is up to par prior to leaving the shop! He even fixed 2 issues I had without even mentioning it.
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April 2024 by kayte mattina
Alex and the rest of the service team were great. Got my car back to me in a timely manner with the repair completed. Would recommend them to anyone who drives a VW!
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April 2024 by Torsten Brandt
I got a really great deal on my used car I wanna thank Chris Manis for all of your help
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April 2024 by Sarah Ann
Kyle is amazing! This place got us in the same day we called due to our car not operating properly. The diagnostic process they do is like no other. We had bad fuel and Kyle not only outlined every detail for us, he provided a link to the video they recorded of the service and provided a fuel sample. We received updates every step of the way and when something still didn't seem right after the initial fix, the team kept looking to find the underlying problem. While it took a little longer than expected (due to not fault of the service team, they had to wait on a part from VW), the service was still the best I have ever received.
This experience was so phenomenal that we ended up trading in our second vehicle (a Jeep) for another VW, all because we know we can trust this team with any services we need down the road.
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March 2024 by Karen G
Alexander Karohl is very knowledgeable and will keep you up-to-date as to what is happening with your repair status.
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March 2024 by Tiffany D
Alex Karohl was very polite, professional and exceeded my needs. He got my car in immediately and had me out within 30mins. He was personable and super nice. He spoke with me the entire time and assured the service was top notch. Thank you Alex and look forward to my next service!
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March 2024 by Greg Kerro
Kyle and his team were very quick and efficient in taking care of my wife and her vehicle.! Thanks Spitzer VW
