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August 2023 by David Taylor
This location was awesome. Easy reservation-Great Check Out/Check In experience. Rep walked us through details of vehicle at walk around. Thank You! Will is this location again!
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July 2023 by Annemarie King
So mad reserved a car it said the total was 759 and some change for four days great no problem they call to confirm the day before we are leaving to a family reunion and tell us nope that price isn’t right it’s actually going to be 1,000. According to the rental paperwork deposits were only required for luxury vehicles not a mini van but we still were asked to pay one. Had to go somewhere else last minute they had cheaper rates no hidden fees or last minute deposits fantastic accept we’re now leaving 3 hours later than we had originally planned if that had been the price up front I would have never booked with them. Absolutely insane and I’m so furious that they did this and put our whole vacation in jeopardy!
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June 2023 by Joseph W.
Worst customer service I have ever experienced out of any Enterprise location. No willingness to assist or accommodate not even an attempt. I recognize there can be issue that arise beyond anyone's control, but making an attempt would've gone a long way. Recommend going down the road a few miles, night and day! Was offered number to call, by this location.
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March 2023 by Julia Friedhoff
Great service Highly recommend
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March 2023 by Jim Monroe
They was very nice
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March 2023 by Brittany S.
Sean has been so helpful with explaining the process of renting a car and answering all of my questions! He even accommodated my work schedule and allowed me to come after closing hours, to help get me in a good rental car. His reason is because he said it’s important to take care of customers. I would come back here in a heartbeat for my future car rental needs.
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February 2023 by Brittany Schubert
Sean has been so helpful with explaining the process of renting a car and answering all of my questions! He even accommodated my work schedule and allowed me to come after closing hours, to help get me in a good rental car. His reason is because he said it’s important to take care of customers. I would come back here in a heartbeat for my future car rental needs.
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January 2023 by Don Hardin
Awesome staff. Helped me make the most of very difficult time after totaling my car. Highly recommend them as I definitely will be using them for any future needs
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December 2022 by Adam Curtis
Directed here by my insurance; called every day for a week to the same answer "We'll let you know if we get a car in." I've moved on to a different agency but I kept it up for my insurance's sake, and for over a month they're telling me they don't have a single vehicle to loan. Who actually believes that?
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December 2022 by Nichole Savage
Great people. Super helpful. Great service. Highly recommended!!
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November 2022 by Jamie Ojan
I called them in Amelia Oh last minute and they had a car rental ready for me on the spot. I was very happy with my experience. I was very disappointed with the Maysville Kentucky location because I had reservations for a car and I went to get it at 8 am and they said they were out of cars. I in turn had to go to Amelia Oh.
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October 2022 by Joe Kihnke
Great experience, all facets!
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September 2022 by Kim Underwood
Great vehicles for rentals I dropped off my rental a week ago and still waiting for my receipt to be sent to my email and my $50 check in the mail
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June 2022 by Amy Donley
Austin at this location has been awesome. He’s been working with me about my rental and the hiccups I’ve been dealing with my insurance since the loss of my primary vehicle. I highly recommend this location if you’re in need of a rental while you’re dealing with your car being held up due to an accident.
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May 2022 by Christopher S.
Worse customer service. There business is also established within inside Beechmont Ford, which is why they hardly have any business at this location in Amelia. Beechmont Ford is where they get all their fundings from. I recommend NOT to do business of any kind with this establishment set into Beechmont Ford. Because Beechmont Ford will hold your car hostage unless it's paid when Beechmont Ford pays your bill with this business. This business is a gold digging business. It's where they get all their money from beechmont ford and they don't care about the customers. You're better off getting your business from Avis or Budget or Hertz. I will never ever go to Enterprise again with the way they've done business. Also, if you have out of state license, you will NOT get your rental car. DO NOT RECOMMEND THIS BUSINESS!! Take your business else where!!
