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May 2024 by Katelin Fetzer
This location is unable to process Goodrx discounts when picking up your prescription at the drive-through. :(
What I thought was going to be an easy errand turned into a hassle for a pregnant mama. The drive-through window made me unload my 2 kids and walk into the pharmacy in order for me save money using Goodrx. I will transfer my prescriptions elsewhere.
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June 2023 by Jill McCrobie
I have repeatedly had issues with the pharmacy. I made a trip to pick up a script and was told it wasn't ready to come back. Several hours later when I returned I was told they didn't have it to come back the next day. The average wait time for scripts here is 24 hours and usually a minimum of 3 trips for me to get a prescription filled. They never contact me to let me know there is an issue and I waste my time and gas driving back and forth. I was in last night to see if they had a prescription in stock because the pharmacy I switched to was out of stock. It was an antibiotic for my son. They refused to fill it at 8:50 because they were closing in 10 minutes and said it would be ready this afternoon. Not sure why it takes several hours to fill the script. I know the other pharmacy tried to call three times and no one answered the phone. It just rang and rang. I have dealt with them for over 20 years and it just keeps getting worse. I definitely won't be returning to rite aid again!Edit to add I called at 12pm to see if it was ready and it was not. When the technician asked the pharmacist if there was a note to call on the script she said oh ya, but had not done anything to fill the prescription dropped off the night before. Great customer service right there! I called another pharmacy and had it ready in 30 minutes!
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May 2023 by Susan McConnell
My favorite drugstore in the Alliance area. The sales associates are always kind and helpful. This is the place I shop when I dont want to go to a big grocery store. Also, their sales are GREAT!
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March 2023 by Jackie
It all depends on if they answer the phone. There are days they refuse to answer their phone regardless of what hour you call. I give up calling the West State St pharmacy, they refuse to answer the phone for retail or pharmacy.Then it depends on who you get when they do answer their phone. I've had some who plainly tell me "No, don't have it". And I call right back and get a different person in less than a hour. And would you look at that, they are willing to put me on hold and go check.No matter what kind of service you get. I've had some ladies make certain that I get the right prescriptions. Because only a certain flavored medicine will do. And I've had prescriptions sit there and wait until I call and check on them, two to three days after the Dr sent the script in.I am signed up to be notified when my prescriptions are ready. Maybe the store can find a way to notify me when they get my scripts and inform me if they can fill it, so I'm not waiting for them to tell me "it's ready for pickup". But rather, it's not getting filled at all and I need to look elsewhere.That's really not how it's supposed to work. But I've been told, "Good help is hard to find nowadays."I already contacted Customer Care. The 5 minute phone call was no help.
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February 2023 by Angela
Love this place, people are very friendly, prices are great. Just a great atmosphere to do my shopping
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December 2022 by Chris Gallina
Rite Aid pharmacie in Alliace west st street.. on 12/20/22 The pharmacists was so incredibly rude. Did not want to help with my prescription. I had a coupon that was good to the middle of 2023 she kept telling me it will not work.. The only one there that will help is Andrew… You just lost my business..
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November 2022 by Angela Thomas
Rite Aid has the worst Pharmacies, they never answer their phone when your calling. Called 30 times and no answer. The employees don't have a clue to what their doing and the act like they don't care about their jobs!!!!!???????? Glad WALGREENS finally takes my insurance!!!!!!!☺☺☺☺☺☺☺
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July 2022 by kitestring Pops
Friendly staff, chill environment
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July 2022 by Robert Gibson
Get a my vaccine shots here. They are good at what they are doing
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May 2022 by Cheryl ann regina Dailey
It was not shelved filled. I can't believe the high prices. Bathroom handicap entrance and parking. Oh got alot of merchandise but we only have 1 true pharmacy Easterday pharmacy. You don't spend a fortune because they are just a prescription pharmacy. Easy to spend a fortune here . Make up is really expensive some staff nice.
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March 2022 by James Belcher
Never answer the phone. Useless trash.
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January 2022 by Bobbie Jo Spiering
Not busy. Great customer service
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October 2021 by Donald Crowe Jr
Why does it take 8 HRS TO FILL A PRESCRIPTION???? NO EXCUSE FOR IT!!!!! This just started happening within the last 2 months, even when covid was in full bloom it NEVER TOOK THAT LONG. INEXCUSABLE
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October 2021 by Kristen Ashurst
Good place to go for OTC medicines also has a pharmacy. You can buy makeup, perfumes and men's fragrances. They have so many items it would take an entire page to list.
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September 2021 by jenny burns
Fantastic sales and always clearance sales. The associate informed me about a sale on laundry soap. Buy 1 get 2 free! Thanks to the associate ! I would of missed it if she did not let me know. Always nice to see employees who care.
