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January 2024 by Ralph Deskin
A great experience.
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January 2024 by sue kyer
From check-in, exam, and selecting my glasses, it was a professional and courteous experience.
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December 2023 by vince grassi
Went in because my glasses broke. With my insurance I was able to get a 900 dollar pair of glasses for under 250 dollars. I was in and out in about 20 to 25 minutes. They did a great job for me
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December 2023 by Celaine Gruver
I had my first appointment on Black Friday of all days and from the time I walked in the door till that time I left I felt so good about being there. The gal that helped me a beautiful tall blonde girl from Ukraine. She helped me with frames. She was polite and kind and professional and her customer service was so perfect. The gal behind the desk checked me in welcomed to me and she was most professional and doing my pretesting. And my time with the doctor was really nice too. I felt very comfortable in his chair and he was very professional and telling me the changes in my eyes and even chatted about his experiences in Europe and I just found him to be very friendly. I look forward to picking up my glasses and I look forward to going back there again the next time for my exams
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November 2023 by David H
The hustle and bustle of retail can very easily llend itself to a downgrade of service for any store.This Visionworks is TOP notch and I would recommend it to anyone.THANK YOU JANE!!!!!
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November 2023 by Annette McCowin
Everyone was so Kind and polite. They helped me pick my new glasses..The Doctor listened to my concerns. Very Knowledgeable...
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November 2023 by Gary Hoffman
Julia at VisionWorks in Summit Mall made the decision process easy and helped me get the most out of my VSP benefits.
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November 2023 by Andrea Kopkas
I had a great experience!! The Optometrist was very good, took his time with me, and explained things to me during the examination. The crew at VisionWorks itself were great. They were very helpful in helping me choose which glasses to get, very knowledgeable, they cared about the customer, and a very pleasant experience!!
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September 2023 by Cyndi Donnenwirth
Good value and pleasant staff.
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September 2023 by Deborah B
Great selection of frames and very friendly employees.
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August 2023 by Mary Ann Sheets
Professional and friendly eye care doctor and associates. Helpful in choosing my frames after my through exam.
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July 2023 by Amanda Miller
My experience here was great. The customer service was excellent... I worked with Alicia the most, and she was awesome. Julia helped me as well she was great. Jane who gave me my glasses and made she they fit, was awesome. I couldn't have asked for a better group of women to help me with my glasses. They were very knowledgeable and kind even with my picky self. I went totally different then my normal and also spent way to long in there lol but they never once rushed me or made me feel uncomfortable and helped me every step of the way, and they were all so nice. My glasses came out excellant and a perfect fit. They also came in fast and took about 8days.
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July 2023 by Berdene Kuzma
Fast, friendly and knowledgeable assistance from every person involved in my eye appointment and purchase.
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July 2023 by Missionebby
Received an eye exam from the physician there and also bought a pair of glasses. When I arrived to test them I couldn’t see out of the glasses and immediately let the person helping me know. She then looks at the prescription and noticed they didn’t correctly input it into the glasses. Imagine how surprised and nervous I was ???; I asked for a discount since I’d have to wait longer for them to fix it. She said no but when I returned to pick up the “right” prescription she offered offered a $100 deduction of which I declined because at this time I no longer trusted them and I STILL COULDN’T SEE OUT OF THEM.I then attempted to receive the $75 I paid the physician since I couldn’t see out of the glasses at all. However, he said he couldn’t offer a refund because the services were already rendered. Imagine my disdain! ??? I wrote the BBB in an attempt to get my funds back. I’m hoping to find a resolution soon. Their rating is an F so please check the BBB before you purchase products from Visionworks.Edit: After writing the BBB I received the rest of my refund. Vision works Corporation handled it quickly. I am pleased.
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May 2023 by Kristol B
We've been going here for years and never had a bad experience. Their customer service is outstanding and Jane, the Manager, never hesitates to help or jump in when they are busy. She has been a wonderful constant there for years and sets the tone for a nice shopping experience without pressure to buy. Love this place!!
