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June 2024 by Richard Bradner
Expert service, advise, price and convenience.
The gal that waited on me was highly skilled and treated me with kindness.
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June 2024 by Jim
★☆☆☆☆
Arrived at the store to find a note on the door saying "be back in 10 minutes." I waited in my car for 20 minutes before the sign finally came down. I had two Amazon returns, and the woman working there told me I had to use the kiosk. I explained that I didn't know how to use it, and she rolled her eyes and said there are instructions on it. She then told me I had five minutes because the store was closing and she'd shut off the machine. Horrible service!
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June 2024 by JRW
Awful experience. The staff member at the counter was incredibly disrespectful and refused to handle Amazon returns. She was dressed very sloppily and unprofessionally, which added to the overall negative impression. Just because I had six returns, including one very heavy package with a UPS label on it, I was requesting her to process them. She insisted that Amazon returns are only done at the kiosk, which was malfunctioning, and provided minimal assistance. Throughout my time in the store, she whined and complained to other customers about Amazon returns, making insulting comments about people who brought them in, including me as I struggled with the faulty kiosk. She complained that the store doesn't make any money from Amazon returns and wished everyone would go to Whole Foods instead. She even threatened to cut off the kiosk if I didn't hurry and said she would call the police and ban me from the store. I talked to several neighbors of mine, and they said they had similar experiences at that particular store. It was a miserable experience to visit a place that processes packages only to be insulted the entire time. I will not return.
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June 2024 by Joe Caruso
Quick for all those returns from Amazon, etc. Helpful and quick. Shredding service was easy to use too.
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May 2024 by Morgan Warner
The girls at the fairlawn location are always so helpful whether I have an Amazon return or something to ship out! Such a great experience!
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May 2024 by Michelle Szilvasi
I would just like to say a few words about the outstanding service at the Fairlawn/Montrose store that I always recieve from Francesca and Susan!
They both go out of their way to help me every time I’m in the store..
I have a son out of state.. I ship items to him often and both ladies help me by making sure ,
I save money and my son’s items are packed and delivered safe!
I also shop Amazon and they make returning a lot easier they help me with larger items even thou they have the self service portal they never make me wait in long lines and they remind me always to take my receipts and follow up to make sure my packages are received and I’m credited properly!
They are both A+ outstanding
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April 2024 by M B
AVOID. They will not take Amazon returns unless you use the single kiosk. 2 people standing there. Line for kiosk will be out the door.
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March 2024 by Kelly Traxler
Went in yesterday, 3/18/24, to return 2 items from Amazon. Employee behind counter, sorry did not get her name, did not say hello just "are you shipping or returning." I said returning and she said "over there." No instructions whatsoever. Never had done a return before. I stood at the other counter while she was busy looking through mail or something. Couldn't take a second to show me! Finally she said the kiosk. No further information!! Extremely rude and unhelpful professional! Did not appreciate her actions! Will not go to the UPS again!!!
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March 2024 by jmichael bell
I truly just encountered one of the most rudest people I have ever met in my life. I walked into the store to ship a package, there was no one upfront, so I grabbed the tape gun to tape up my package. As I’m about to tape up my package, the lady walked up, snatches the tape gun and tells me I cannot use their tape gun if I want to tape a package I need to purchase some tape. I have never had this issue at any other UPS store! She went on to tell me that is the owner (Scott) rule, which is OK, I understand that these are independently owned but it’s still something that I have never heard before. She told me she’s been working there for three they have never allowyone to tape their packages. I asked the other lady and she confirmed that I could not tape it but they could type it for me. The big question is why was that never say it in the first place!!! The only reason I gave it to stars is because the second lady was nice And her approach was reasonable. The first lady was just all-around rude. I’m very big on it’s not always about what you say, it’s about how you say it.
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March 2024 by D Ghh
Y’all don’t know how to answer the phone at all. I was on hold for 15 minutes
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February 2024 by Pamela
Terrible service. Cashier was so rude and refused to take anyone with an Amazon return. There were about 8 people in line waiting for the kiosk and she had absolutely no one else to wait on. I asked her if I could return ant the counter and she said, No, that’s why we have a kiosk.” Unreal. Laziness at its best.
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February 2024 by Barb Turner
They provide excellent service and very knowledgeable
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January 2024 by Toby Liberman
They put the wrong shipping label on my package so it was lost. Never received my insurance reimbursement even after 4 months. Staff was terrible. Told “we are not UPS, we are only the UPS store. “ Will never use them again. They take no responsibility for the packages entrusted to them.
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November 2023 by Kaitlyn Tirpak
Staff at the UPS store were friendly and very helpful with information
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August 2023 by Michael C
Easy and quick drop off or pick up.
