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January 2024 by Kendra McKaig
Excellent customer service!!! Employee saw me in the parking lot and returned the equipment for me with a smile!!!
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December 2023 by Gary Innes
The van I received was atrocious!In my check out there is a step to take a picture of the interior and clean up so that you can avoid a cleaning charge. Well the person before me left mud, wrappers, and marijuana in the U-Haul. It reeked of smoke and it is absolutely unacceptable that I am expected to pay for the condition this U-Haul was in.
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July 2023 by Pamela Woodall Caine
Have used storage for two months, door is bent and hard to open. Have requested a rope extension to open door also took more than 30 days, just happened to catch him there. Manager refused to service door, with lubrication or inspect how the door is too hard to lift. Will never use Fountain Street ever again.
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July 2023 by leana barnes
Scheduled a hitch install and the day of they told me my vehicle could not have it installed, even though I entered all my vehicles information prior to the installment. So now on my moving day, I have no way to move. Ethan was rude and unprofessional and literally had more attitude than me & im a girl lol. It was giving sassy.
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May 2023 by Ariel Hernan
Terrible experience at this Uhual branch, I had reserved a 26" truck and the Man in the photo did not rent the truck to me, saying that my Florida license, due to the fact that it said Temporary, did not authorize me to rent the truck, he asked me to I needed an international license for that, really stupid. I called the UHUAL Customer Service Center, they verified my license and referred me to a nearby Branch where I was able to rent without a problem. I had to move from Akron to Florida, I was finally able to do it, It has the qualification it deserves.
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February 2023 by Hunter Frey-Burkart
I just attempted to pick up a truck I had rented through the website. The man, whose name I don't have but who strongly resembles Reginald from "Monster House", was rude, condescending, and mendacious. The truck I was supposed to rent intolerably reeked of cigarettes and had the check engine light on. When notifying him the light was on, he shrugged it off and said all of the trucks had the lights on. If that is indeed true, NO ONE should rent from this place until this problem is fixed. And even if this problem is fixed, no one should use this location while "Reginald" works here. In addition to everything I stated above, he rudely interrogated my chosen rental option and moving plans, and assumed I knew nothing about the truck I was renting. Safe to say I cancelled my rental and am avoiding going to this place - and likely ANY U-Haul locations- ever again.
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December 2022 by Penny Ford
General manager is completely rude and nasty, shouldn’t be running an establishment that’s for sure.
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August 2022 by Debra Madaczky
Sent my father in law to have a hitch installed - once it was and he had the part for his wheel chair installed, it was leaning down to the ground. Because of the safety concern we couldn't take it back to this location (being 30 mins away)- it was put on a lift and found that the bolts on the left side were next tightened!I called and spoke to manager Ethan - asked for a refund for the installation (because it wasn't done properly), he stated he was who did the install and knows he did it right because he has done it for years. He asked why we didn't bring it back to his location for inspection, and we explained how far it far, it was unsafe and we wouldn't allow the person who failed to install right the first time to inspect their own work.In the process of an action file and awaiting a manager above him to hopefully at least provide a refund.Do not recommend an install of a hitch from here, unless you are looking to have whatever you are hauling cause an accident!
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August 2022 by Andrew Cihon-Scott
Reserved a truck online. Picked it up with no hassle, and had an easy time returning it in the evening, even though the shop was closed for the day.
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February 2022 by Carlos Childs
I've been renting trucks and buying supplies from this location for years now, and greatly appreciate the service they've provided to me and their overall reliability. Whenever I've had a completed reservation, they've always had the truck ready for me. The same cannot be said for other truck rental companies I've used....Thank you ?
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December 2021 by Micah R.
Don’t expect your equipment to be there if you reserve it. They said they had a 6x12 trailer available. They lied. I guess I’ll replan my move which should be super easy!
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November 2021 by Angelia Tyson
So I’ve never had a bad experience with Uhaul and this time the truck made the trip but it cost me 2 days drive and a 1 days work. The truck was hesitating during 120 mile ride, one way would not reach highway 70 legal speed. Only 55-58 the most. Spoke with Ethan and he said they checked and didn’t see anything technical with it. Pretty much calling me a lier. The check engine light remained on from the time of pickup.
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November 2021 by celeste schmucker
Matthew S. is a lifesaver. He went above and beyond to make sure we had all the equipment needed. Thank you!
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August 2021 by Brandi Monique
Rented the biggest truck they had barely made it to our destination. We called spoke to Cameron who was rude as hell no help. We came back and stated please dont rent this truck until its serviced, it keeps cutting out. The truck would not go past forty on the highway. Cameron response was it was fine yesterday. I told him take it for a drive… he walked away never said anything else to us. We had to go outside to ask were done. He said yea and kept walking. Cameron by far is rude poor customer service. Do not rent here
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June 2021 by Dominic Falcione
Worst supervisor I have ever dealt with. Did nothing but look for ways to charge me penalties. I have renting probably over 100 times with Uhaul, and this guy is the worst for customer relations. Go to the Tallmadge Ave. location if you don't want to be stiffed.
