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January 2024 by Ken Chambliss
The staff at the Fairlawn Sleep Number store are fantastic. Dee was very knowledgeable and kind.
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December 2023 by Amanda Haberny
Amazing staff ! Knowledgeable and incredibly helpful with great guidance to get you exactly what is best suited for you
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November 2023 by David Armstrong
We came into the store twice. The first time Becky showed us the sleep number beds and we tried them out. She was gracious and very kind while explaining the beds. Then we came in a second time and Dee was there when we made our decision. We wanted to get our order in asap. She was very kind and completed our paperwork so efficiently. Our experience both times was pleasant and informative. And we thank both ladies for helping us make our decision.
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October 2023 by SHERRY Younker
The store was very clean and Nic Garlando was a very knowledgeable, nice young man. He explained the difference of the two beds we were looking at and made us feel comfortable when trying out the different beds. We are hoping this is our answer to our sleepless nights. My husband likes a firmer bed while I prefer a softer one. I’m very impressed that while his side will be more firm it won’t affect my side. The best part is Nic even set our delivery up for a different state and we look forward to getting a great nights sleep.Thanks, Nic for a wonderful experience!
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July 2023 by Ashley Kerr
Nick was very helpful and professional. The store was very clean had a lot of model beds and products to try.
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May 2023 by Andrew Knafel
I bought a Sleep Number bed here about 9 years ago, and it’s still working great. I don’t even remember what model it is. It has alleviated my back pain, and I wake up feeling refreshed.
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April 2023 by C. Hall
One year later and our sleep number has been nothing but a problem. No longer connects to the app. They sent a remote to connect last year and that doesn't work. The chambers are sagging likely due to poor construction. $3000 down the drain and sleep number will not help us at all.
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December 2022 by Daniel Castello
The process started off easy enough. This was not my first sleep number, I was in and out in less than an hour. BUT know this up front, after the Sale the store is DONE helping you !!BUT then the 2 months to deliver , constant screw ups that I had fixed several times (address & Number) THEN the anticipated delivery day !! Ridiculous delivery window. They showed up unannounced and left , NO call. My neighbor was waiting. I only knew because of my camera. I called the Support center, they promised the delivery team would return...they NEVER did. No call No show. Had a friend wait until 5:30. Apparently they have delivery windows 5 to 8 ??So now I get a text to deliver 3 days later , again a a 2 to 5 window. I called the escalation team ( took several calls and over two hours on hold !!. They promised to work on it. (They did nothing to help) my next delivery they did call, One hour before my 2 to 5 window ! I had requested last visit if the day to The escalation team ...I got 1 hour early. I request the delivery be made and told the delivery team to just drop it off. I have these , I can set it up. BUT, now it's missing the power cord, so I call the store for help, the pass me to the service center. Again, full day, no call back, no cord and NO bet now for 5 DAYS !!Expect nothing from the store but a sale and a bill, they will do nothing to help you after that, they made there money, you are insignificant once you leave the store !Do yourself a favor, look elsewhere!12-15-2022Yes 3 weeks later a canned response from Sleep number, I still dont have everything for my bed despite calling the 800 number and store again and the Sr. Customer service rep. Could not be more disappointed in the service and follow up. Looks like a company issue, not a person or department, the organization is just corrupt. Again, I hope I save you the aggravation when I tell you to look else where for your needs.
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September 2022 by Sean Kessler
My sales rep Nick made the entire process very enjoyable and was patient until we found a deal that worked within my budget and got me in the bed I wanted. Super thankful and happy with all his efforts!
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August 2022 by Valerie Shaner
Very knowledgeable staff. Excellent product. Great service!
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June 2022 by Mike Miller
The sales team was great.. mike was awesome.. will go back.
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May 2022 by Jeremy Lim
The experienced at Sleep Number Monstrose-Ghent, OH was top notch. Very happy working with Zachary on finding our right mattress. He walked us through the differences mattress and we found the right mattress! If you are visiting the store, look for Zachary and you will leave the store with smiley face.
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March 2022 by James Jensen
It's true that Sleep Number beds are expensive, but most "experts" say replace your mattress every 5 years or sooner. These seem to last 20 years. Not sure if that makes them cheaper? Anyway, Tony was AWESOME to deal with. He wasn't a "salesman." He listened to US, and tried to provide us with what we were looking for. By the end of our time there, we felt like we'd made a friend, someone who was looking after OUR interests. When I got home I spent more time looking at the features of our model, and I'm glad for every feature he sold us. I would definitely recommend Tony.
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December 2021 by Corey Hall
Zach is the man! Awesome experience and clean store.
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November 2021 by Laura Troyer
The customer service is absolutely awful. The store personnel take messages and don't call back and the people at the 800 number messed up our order twice. The bed is far too expensive for them to have such bad service!
