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July 2024 by Matt Newman
Had no problem with the store or sales people just the bed. I've owned a full size bed from them for over 12 years never had any issues with it always felt great. I had a part on the hose break they sent me a new part no problem. A little over 3 years ago I was no longer single or living by myself so I decided it was time to upgrade to a queen size with double chamber. The bed seemed good when we first got it. Over time I noticed I wasn't getting very good restful sleep anymore and also my back kept hurting. The little more than 3 years of owning it I took my time in figuring out different settings from firm to soft. Just would never work no matter what. My chiropractor even told me I needed to get rid of this bed because of the problems it was causing. Also the chambers seem to scoot around making it where you are at an angle when laying flat so you have to open it to move them around. Since there is nothing wrong with the bed and I'm so far past the return time I decided to put it in the spare bedroom and buy a normal mattress. Sad to say when you spend over $4k on that bed.
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January 2024 by Ken Chambliss
The staff at the Fairlawn Sleep Number store are fantastic. Dee was very knowledgeable and kind.
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December 2023 by Amanda Haberny
Amazing staff ! Knowledgeable and incredibly helpful with great guidance to get you exactly what is best suited for you
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November 2023 by David Armstrong
We came into the store twice. The first time Becky showed us the sleep number beds and we tried them out. She was gracious and very kind while explaining the beds. Then we came in a second time and Dee was there when we made our decision. We wanted to get our order in asap. She was very kind and completed our paperwork so efficiently. Our experience both times was pleasant and informative. And we thank both ladies for helping us make our decision.
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October 2023 by mike moench
Best beds period.
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October 2023 by paul piszczek
Chris was helpful and informative!
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October 2023 by Julie Ann Sweet-Buntin
Great experience
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October 2023 by Mike R
Friendly and answered any questions I asked no pressure to buy.
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October 2023 by SHERRY Younker
The store was very clean and Nic Garlando was a very knowledgeable, nice young man. He explained the difference of the two beds we were looking at and made us feel comfortable when trying out the different beds. We are hoping this is our answer to our sleepless nights. My husband likes a firmer bed while I prefer a softer one. I’m very impressed that while his side will be more firm it won’t affect my side. The best part is Nic even set our delivery up for a different state and we look forward to getting a great nights sleep.Thanks, Nic for a wonderful experience!
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July 2023 by Ashley Kerr
Nick was very helpful and professional. The store was very clean had a lot of model beds and products to try.
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May 2023 by Andrew Knafel
I bought a Sleep Number bed here about 9 years ago, and it’s still working great. I don’t even remember what model it is. It has alleviated my back pain, and I wake up feeling refreshed.
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April 2023 by C. Hall
One year later and our sleep number has been nothing but a problem. No longer connects to the app. They sent a remote to connect last year and that doesn't work. The chambers are sagging likely due to poor construction. $3000 down the drain and sleep number will not help us at all.
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December 2022 by Daniel Castello
The process started off easy enough. This was not my first sleep number, I was in and out in less than an hour. BUT know this up front, after the Sale the store is DONE helping you !!BUT then the 2 months to deliver , constant screw ups that I had fixed several times (address & Number) THEN the anticipated delivery day !! Ridiculous delivery window. They showed up unannounced and left , NO call. My neighbor was waiting. I only knew because of my camera. I called the Support center, they promised the delivery team would return...they NEVER did. No call No show. Had a friend wait until 5:30. Apparently they have delivery windows 5 to 8 ??So now I get a text to deliver 3 days later , again a a 2 to 5 window. I called the escalation team ( took several calls and over two hours on hold !!. They promised to work on it. (They did nothing to help) my next delivery they did call, One hour before my 2 to 5 window ! I had requested last visit if the day to The escalation team ...I got 1 hour early. I request the delivery be made and told the delivery team to just drop it off. I have these , I can set it up. BUT, now it's missing the power cord, so I call the store for help, the pass me to the service center. Again, full day, no call back, no cord and NO bet now for 5 DAYS !!Expect nothing from the store but a sale and a bill, they will do nothing to help you after that, they made there money, you are insignificant once you leave the store !Do yourself a favor, look elsewhere!12-15-2022Yes 3 weeks later a canned response from Sleep number, I still dont have everything for my bed despite calling the 800 number and store again and the Sr. Customer service rep. Could not be more disappointed in the service and follow up. Looks like a company issue, not a person or department, the organization is just corrupt. Again, I hope I save you the aggravation when I tell you to look else where for your needs.
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October 2022 by Theodore Kanis
You get what you pay for!
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October 2022 by Bob Lilly
Nick was awesome, great service.
