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November 2024 by Pete
The experience was great. I bought my MDX in June and had some general questions about how things work. Max was great. He took the time and answered all of my questions and even checked on the possibility of adding fog lights to my MDX.
If there’s one area that could use some improvement it’s the waiting area. The vehicle I had before my MDX was a Lexus. While I was waiting on my vehicle, I couldn’t help comparing the waiting areas of the Lexus dealership and Serra Acura . The Lexus dealership experience is definitely better.
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November 2024 by Ed Starr
Matt Denholm was incredibly easy to work with. He was on top of all the details and made for a stress free experience. He gave a great explanation of the trade and purchase numbers. Matt has since followed up to ensure I am thrilled as the day I picked up my new MDX, I am. I also have to shout out the fantastic lady in Finance. Wow, she made everything flow seamlessly. Serra really made this buyer extremely happy and impressed! Matt & company understand the brand is luxury. Thank you Matt & the Serra Acura team!
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November 2024 by Chad Kieffer
Chad and the rest of the team did an excellent job helping me decide the right path forward on my new card. If you’re in the market to purchase a car, Chad is your guy!
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November 2024 by G G
Jake Crabtree was very helpful when I went in for oil change and maintenance. Very knowledgeable and friendly.
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November 2024 by Tom Watson
Awesome Salesperson. Excellent style. No pressure
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October 2024 by Sue Passmore
Max & Ric were very kind, friendly and knowledgeable regarding driving and caring for my new MDX. I appreciate their willingness to assist me at any time.
I love my new car!!
Thanks to both of you!
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October 2024 by Christopher Ashbrook
He was very friendly and helpful. Jake even washed my car for me at pickup when the guy who was supposed to do it didn’t get the memo. ?
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October 2024 by kimi lin
if I can give 0 star, I will give them 0. I have a 2022 ilx. It is still under warranty. The engine light on and shows emissions system problem. I stop on Serra Acura for 3 times. 1st time they have me removed light and told me just gas cap didn’t close and system shows this error. After few days light on again. I find them 2nd time. They told me some valve dead. Need replacement the valve. They help me change the valve and remove light. After few days . The light on again. I find them 3nd time. They told me it is still gas cap did close enough problem. And I ask how about if the light on again later( my warranty mileage expires soon) they said they should charge me in the future repair for this emission system problem. After 2 days they turn off the engine light. My engine light on again and I even didn’t refill the gas, it means I event didn’t open the gas cap. I try to call Acura. Acura customer service told me try to find another dealer. I find another dealer and they told me it is sensors problem, need change a new sensor. Right now still waiting for sensor.
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October 2024 by Kirby Moore
Steve was great from the initial phone call to the final purchase. He was up front about the info he provided and took his time to help us understand the cost and finance for our new vehicle along with the many new tech features. Thank you Steve maybe we will see you at a volleyball tournament in the future.
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October 2024 by Bill Monsma
Great place to have my Acura worked on. Quick to get me logged in and my car back to have the work done. Got car back in less time than expected and that was really nice! Friendly & efficient !
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October 2024 by Jeff Dimmerling
It was a pleasure working with Jake. He is a true professional and a pleasure to work with. 10 out 10 for sure!
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October 2024 by Glenn Hartong
Chad was great to work with. He is very knowledgeable of Acura's different models. He listened to what I was looking for and helped me find the perfect car. I'll look for him again when I'm ready for my next one.
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October 2024 by Ken Lautenschlager
Max is an excellent Service Adviser. The checkin process was effortless and quick. Max kept me informed as to the progress of my service. Upon completion, my checkout was painless and quick. The entire process was EXCELLENT!!! Thanks Max.
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October 2024 by Gina Scordos
Amazing. Steve is a refreshing car salesman - he helped me throughout the entire process and answered every question I had. He was very patient. I’ll be referring others to Serra Acura!
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October 2024 by Deb Shetler
It’s obvious Steve knows the cars he sells. He was able to answer all my questions and offer additional information on the vehicle’s amenities. It was a pleasure to work with him and will definitely recommend him to friends who are looking for a new car.
