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February 2024 by Nikhil Patel
CUSTOMERS PLEASE READ:If you decide to take your vehicle to this location for service, please ensure you do a thorough walk around of your car and take photos or videos. This location hit my car when I brought it in for electrical issues, released the car to me without me knowing they had hit the car, and then tried making me feel like it was my fault. Thankfully I had proof that the damage was not there. After getting corporate involved, they did fix the vehicle, however, it's taken 3 additional visits for them to properly put my bumper back on and now going on a 4th visit to the body shop directly to have my bumper put on correctly again as its off and I am not "welcomed" back at the Nissan Service Department at Ron Marhofer. I have enjoyed all my prior visits with the service advisors who are great, but my one time working with the service manager resulted in the absolute worst experience I have encountered anywhere with poor bedside manner.Despite the bumper damage, when I brought the car in originally for electrical issues, they said the car was fine though AAA ran 2 separate tests on the vehicle and found the battery and alternator were in poor health for being a brand new car. AAA was the only one who could get my car powered back on as others vehicles could not charge it up when it died. Ron Marhofer Nissan Service claimed to have ran two tests in which my battery passed both meaning no battery warranty repairs were warranted. Either they didn't do the test correctly or they were lying as I did prove them wrong after a month of having my battery concerns dismissed by pushing for another test and being told the battery did fail the test. The alternator concern has continued to be dismissed. I am still having transmission issues with loss of power, batting sounds when the car turns on, and the car not starting properly, and despite countless videos I have of my car acting up, as they can't duplicate the concern, I am stuck.Because I felt that I was not being take seriously and the bed side manner was horrible with not even an apology for my experience, I had to get corporate involved again to get my car back to what it should be. The service manager at Ron Marhofer Nissan refuses to allow me to come back which also puts me in a bind as other dealerships won't fix my bumper currently as Ron Marhofer Nissan is responsible for the bumper problem. The service manager also refuses to have a tech sent up to the body shop to look at my car for the transmission problems and active recall while in their possession, so now I have to make additional time during busy season in my career to get my car to two separate dealerships due to poor customer service and neglect.I have worked many customer service roles in my life and maybe I have higher expectations of good customer service, but when someone has had as many time consuming and unpleasant experiences for one problem as I have had with this one issue, knowing to tell someone you are sorry for their experience and that they are being heard makes a HUGE difference in that customer's eyes.This is in no way me saying not to come to this location for your vehicle's needs, but advising caution when entrusting your vehicle with this location. If you have a problem with your car, don't back down. Every problem I have reported has resulted in a part being defective and needing replaced under warranty. So don't back down, especially if you're in warranty. Also, to make sure you leave with your vehicle in the exact same condition, if not better. I know accidents happen, that's why they are called accidents, but not everyone will own up to it.
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November 2023 by Bill Thompson
I will no longer have my car serviced here. It was great for years but I've had some questionable dealings with them in the last couple of years. First the service manager lied to me multiple times which cost me a few hundred dollars. I went back only after that manager was gone (I'm assuming fired but I don't know that for sure). At my last, and final visit they wanted to add a 3% charge to use my credit card. There was never a charge before and I was not told about this ahead of time. I know 3% is not a lot but it speaks volumes about how they value a customer. My advice is to find a more reputable service department.Update: I received a phone call from Marhofer Customer Care. They asked me about my satisfaction with my latest service. I told them I was less than satisfied and started to explain and, THEY HUNG UP ON ME! Apparently they only care about customers that are completely satisfied?
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November 2023 by Google user
I will no longer have my car serviced here. It was great for years but I've had some questionable dealings with them in the last couple of years. First the service manager lied to me multiple times which cost me a few hundred dollars. I went back only after that manager was gone (I'm assuming fired but I don't know that for sure). At my last, and final visit they wanted to add a 3% charge to use my credit card. There was never a charge before and I was not told about this ahead of time. I know 3% is not a lot but it speaks volumes about how they value a customer. My advice is to find a more reputable service department. Update: I received a phone call from Marhofer Customer Care. They asked me about my satisfaction with my latest service. I told them I was less than satisfied and started to explain and, THEY HUNG UP ON ME! Apparently they only care about customers that are completely satisfied?
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October 2023 by Tanisha Bush
I made an apointment to take my air conditioner to be fixed. Was told to drop off for diagnostic at 3 on Friday. Didn't here from anyone Saturday or Sunday and went up there monday just for them to tell me they're busy and it will be on Tuesday for them to look at it! I literally was car less for four days just for my car to sit there! I had one week before my warranty was up to get it fixed and they screwed me all the way over now I have to come out of pocket. I didn't get a I'm sorry we will diagnose for free for inconvenience or anything! I would not take your car here if you want it back at a reasonable time!
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June 2023 by Esmeralda Recio
My Nissan Murano was off in certain things. The key was a big factor. They gave me an estimate for certain sensors. Very expensive. I trouble shoot it at home because the power outlet was not working. Found out there was some fuses burn out. They obviously did not check those. I am very disappointed.They listed my oxygen sensors are not working but dismissed on checking the fuse for oxygen sensors was missing in fuse box. No bueno. This dealership shop needs a way of dealing with Nissan customer's.Will not recommend and will not be going back.Services: General repairs & maintenance
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April 2023 by John Andrew Bartholomew
Was 2 stars, manager called to ask about my experience, just dismissed my concerns as "That's just the way it is". I went somewhere else and was treated with a lot more respect and had an even better warranty. Paid $200 for them to just look at Marhofer, then they charged $25 for "shop materials", claiming that's for wear and tear on their tools. Whole experience made me frustrated, felt like the manager was talking down to me. Had good experiences in the past but don't feel comfortable ever returning after this.
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November 2022 by Margo McCall
Our family has purchased 3 Nissans from Marhofer Nissan. It is a bit of a hike for us to get there, but we feel it is well worth it. We are treated well. We don't feel the pressure we feel at other dealerships (I hate having to ask repeatedly for my car keys back like I do at some other dealers). As an added bonus there is a great Mexican restaurant across the street!Our salesman Dave Seymour is the best! I would highly recommend Marhofer Nissan.
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October 2022 by A R
I have been coming to the service department since I bought my car in 2015. They have had an employee turnover and the new employees know very little about anything. Called for an appointment to service my car so I could wait for it. Arrived at the scheduled time and shocker they didn’t have a record of my appointment. Said they could take me as a walk-in and it would be a 2 hour wait. Seriously? That is why I made the effing appointment. I decided to wait and wait and wait. They gave me zero updates while I waited for over 2 hours. Had to cancel my plans for the day since I was stuck waiting. Very poor service!!!!Tried the service department again after my above experience. Figured I would give them the benefit of the doubt. Wrong! Apparently they don’t do certain services on the weekend. Would have been nice to know when i finally was able to get through to a person to make an appointment. Now I have to take PTO to have them look at my car during the week! Wasted my time again. I have very little trust in the whole department. A Nissan will definitely NOT be my next car! They have lost a customerServices: Auto maintenance
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October 2022 by amy antibus
Purchased a 2017 VW from the Nissan dealership associated with this service department. Right off the bat the key fob didn’t work properly. We didn’t know this when purchasing because when I test drove the car they pulled it up and left it running, so I never actually started the car myself. I took it to VW and they reprogrammed it for $80. Two weeks later my daughter was stranded in cuyahoga falls because of a dead car battery. Replaced that for another $150. These were minimal inconveniences and I brushed it off as normal used car issues. Then 3 weeks later an oil light came on and we discovered it had almost no oil! The service dept claims there is no way an oil leak got passed their inspections. They acted like they were doing me a favor by paying for half of the repairs. So $400+ later we had the leak “repaired”. We were told it would take 2-3 days for the repair but it took a week. They ordered the wrong oil pan and never called with updates. Any updates we received were because WE called to check status. Now, 2 weeks later I’m sitting in the lobby for 3+ hours. It is still leaking oil because it wasn’t done properly in the first place. After the incompetence I’ve experienced in the last few weeks I’m convinced they most definitely missed all of these issues during their “thorough” inspection process. Marhoffer advertises that they “do things different” so they can get you the lowest price. Lesson learned… you get what you pay for.Services: General repairs & maintenance
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September 2022 by Chris K.
My experience was mixed. Connie was friendly and helpful. She took time to show me features on the car. Before driving off the lot I noticed there were no floor mats. She indicated they weren't on the window sticker but I said for a 40k vehicle not to have floor mats seemed ridiculous. She promply went inside and spoke to someone who sent her to parts to get me a nice set of deep weather resistant floor mats! The financing wasn't as great. The young man was friendly enough but as I looked over the electronic contract I noticed the price was nearly $5k over sticker. I asked and was told it was for the additional protection packages. He had put on $600 interior protection, $700 wheel and rim protection, $600 gap insurance, AND a $2800 service plan without asking if I wanted any of it. He didn't push back when I asked questions but in the end I had him remove all of the add-ons. I understand that this is how the dealership makes most of its money but I think they should ask before putting any add-ons in the contract.
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September 2022 by Kristen Bane
It took them a little over 3 weeks to fix after calling them once a week on status- I was always advised that it was in and being looked at and they would call me once they figured out what was wrong(it ended up being the cars electrical system.) It may have been sitting more if I didn’t bring my fiancé to call for status. Once he called, they called back that day with what was wrong and fixed it a day after. After such a wait, when I picked up my car once completed my front drivers side tire was beyond flat. I decided to just go to the Sheetz nearby to fill it up instead of going back. It just showed that my car just sat. I do not recommend this dealership to service a Nissan.Service: Electrical repair
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September 2022 by Raina Arndt
Why pay for warmth when u can't even get an appointment or have anyone answer the phone! This place is n absolute joke
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July 2022 by Renee Cunningham
Highly irritated with the service I received this visit. Firstly I just purchased this vehicle in March to have electrical issues that “wasn’t covered”. I had to call the warranty people myself or pay for the repair. Ok no problem right? Oh there’s a problem my car was repaired and sitting for another day because the person left for the day. Thats what I was told when I called before closing. Next morning I still was not called by anyone to make sure that I knew my car was ready. I’ve used this service department for many years and this type of service is unacceptable.Service: Electrical
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July 2022 by Joshua Thorburn
My service advisor Jimmy is good to work with. 2nd time he has helped me and has done a great job both times.Services: Auto maintenance
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April 2022 by E B.
I would give them 0 stars if I could. I called on the Murano Demo car and was put off for two days telling me that I should come in and get papers going, but the car was being driven by the owner's wife so I couldn't see it. I have never heard of this before. I was continuously put off and then told that without a "commitment " I couldn't see the car. I think this 2022 Demo Murano in red was in an accident or something because their responses don't add up! Buyer beware!
