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October 2023 by Let's Talk Char
The worst since the new company took over. Changed my original contract, raised the amount of my unit twice since they took over. The customer service is horrible. Do not recommend. I screenshot my review and will be putting this on all social media platforms.Bianca Eksteen is the only customer service operator who is kind, knowledgeable, and knows how to solve a problem. Wanted to leave a separate review for just her, but I can only leave one review. I give Bianca 5 stars, she deserves it.Unfortunately my view is still the same as far as the pricing. The Internet advertising one price when you pay something different.
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October 2023 by Reolin Mothilal
The support staff are very friendly and knowledgeable. Rented a unit in a few minutes.
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August 2023 by Kei-Leigh Hannah Pillay
Quick service and friendly staff. I rented a unit in a few minutes over the phone !
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June 2023 by Jacque Franks
Bianca was incredibly kind, my situation is something I would wish on no one and she took the time to say some very kind words. I truly needed to hear them,- truly. Thank you Bianca for your professionalism and kindness.
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June 2023 by TJ Sassparilla
They supposedly did improvements to the facility nee gravel for the back units I was up front on the concrete the said they installed new cameras for what the gate doesn't work and is always open and then they decided to wait until they billed me on the 6th to let me know my bill went up 50% without notice and they said it was becuse of the gravel and cameras and that everyone had to eat the cost of those improvements ok they got 10ton of gravel dumped not that expensive to begin with and why wouldn't you fix the gate that's stuck open instead of installing new cameras which I can see no evidence to support there claim as there are no new cameras I've never in my life had my bill jump 50 % without warning I packed up and moved that day
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June 2023 by Renee Hershberger
I will use again if need, Prompt, Kind and very Helpful. Clean and priced fair.
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April 2023 by Jan Seliga
Bianca is the bright spot for this whole facility. If you use New Franklin Self Storage, she is the one to work with!
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April 2023 by Mary B
My husband and I worked work Kaylin and Bianca at New Franklin Storage. They are professional, courtesy, and gray problem solvers. Thank you.
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April 2023 by NAT
great facility, friendly and helpful staff
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March 2023 by Wayne Carter
Bianca was excellent in her job and was very helpful.much appreciated for her services.
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January 2023 by Tori Johnson
New management is great! They are quick to resolve any issue! (Esp. Bianca!)
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January 2023 by Paul Perinoni
Super friendly staff and great location.
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November 2022 by Andrew Keel
Thanks for calling me back and handling my payment method change Jim!
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November 2022 by Rita Blizzard
Bunch of crooks. Worst service ever!!! Have had a storage here for 3 yrs. Got bought out, out of state people , they did not send out a letter telling they bought it, where to send payments. We are out of town, made a trip back because we were worried about out belongings. Found a lock on our storage, we were locked out. Tried calling for a whole week no answer, leaving messages. Calling 3 times a day. Went and reported to New Franklin police. Finally after one more call got an answer, I had mailed in 2 months rent and they had to sign for. They would not let me in my storage, I gave them a credit card. They charged for a lien, late charge, which I paid so I could get my belongings! Moved out, told them sent pictures , they did not mail my check back cashed it and said it was for Oct which we moved out and was on phone with them. Have called since, owner won’t return money or phone call. They have a PO Box in Fla. DO NOT RENT FROM THESE CROOKS!!! Worst experience ever. Would of never moved out but couldn’t get out of there fast enough. Now going back to town to file complaint on them to get 2 months rent back. Cashed check when they had my CC and was paid. Kept money!! Also it wasn’t just me they did this to!!! There was over 50 locks put on storages. Never in the 3 yrs renting this did I see any Red locks! Have talked to 2 people and have been told owner would contact me. This has been going on since Sept 21. Still no phone call from owner and has not returned my money. Nov 8 still no call or return money. Go on New Franklins page and read more issues with them same story
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October 2022 by Michele De Vos
From calling in and dealing with very friendly call center staff to loading my details and moving in to the facility it was a smooth and pleasant experience - I can highly recommend this storage facility. Its safe and secure and as a single lady I felt super safe at all points while at my unit.
