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February 2024 by TEK Theman
Went in to get leaking tire fixed sales rep was not interested in doing anything but sell me a tire. I was certainly willing to pay for service he said all I could do is buy new tire. I used to buy all my tires and all friends and family went to your store for there tires no more! All your employee had to do is break down tire clean rim and remount. A little service would have been nice.
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February 2024 by nathen lewis
Completely useless service.. tried to sell me a new tire and wouldn't mount my tire on for me
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January 2024 by Patricia Latham
Staff is great, friendly, helpful, responsive. They are great at taking the time to explain what is happening to your car/truck, speaking to you with respect, never demeaning. I’m certainly not a mechanic but appreciate being spoken to like an intelligent adult. Terrific customer service. Whatever you are paying your employees, pay them more. They are the face of your business, treat them as such. I can get my truck fixed in many places, I come to your business because of your staff.
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January 2024 by Doris Hoopes
We had scheduled an appointment for Saturday to see what was causing an odor like oil or something burning, get an oil change and look over the car. Dropped it off on Friday and had not heard anything back on Saturday, so we reached out for an update and were told it was still waiting to be looked at, as they were short handed that day. Sunday we callled them again and were told this time that their diagnostic guy doesn’t work on the weekends and it would be looked at it on Monday morning. We’ve used this Firestone location for many years and have always had good experiences. We wish this was communicated to us when scheduling.
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January 2024 by This Good Look
If I can help it, I won’t take my vehicle to anywhere but this location. This is the best service I received. Mike greeted me promptly at the store’s opening at 7:00 AM and set proper expectation for the service of my vehicle. (This was just the alley-oop)Justin came in with the slam dunk; Great-professional service and also showed care and concern. Haven’t felt comfortable around technicians as I’ve had bad experiences in the past.Firestone Chapel Hill is no doubt my go to for auto repair.
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January 2024 by Dalton Robertson
Quadaris was extremely helpful in getting my car taken care of in a timely manner. He was also very knowledgeable on the tires Firestone offered. If you go here, ask for Quadaris.
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January 2024 by Blake Spaman
Had an appointment at 10:30am for an oil change. They still hadn’t started at 12:00pm. I don’t think they understand the concept of appointments. I left after waiting 1.5 hours with no service performed.The only reason I’m giving them 2 stars is because they were polite and respectful when I asked for my keys back.
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January 2024 by Vanessa Cooper
Omar is AMAZING! I have never been so well taken care of! I don’t even have words to express my gratitude. Thank you!
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January 2024 by Tami Bailey
Always fast & friendly service.
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January 2024 by Rheannon Dieffenbaugher
Quadaris gave me an amazing guest service experience and took extra time to walk through all my options since I'm struggling financially. It's very rare to find an auto shop that seems to care about the customer beyond the service that's needed and I truly appreciated it. I would ask for Quadaris as your advisor if you're coming in, his kindness eased my stress.
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January 2024 by Patrick John
Omar is a very big asset to your company, he always makes you feel as if you are the most important person in the room.
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December 2023 by Jim Yeager
Excellent, honest and trustworthy service.
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December 2023 by Okema Winters
Customer service was excellent. As a walk in and stay for an oil change, they will get you in and out quickly. The store is clean and comfortable with Wi-Fi.
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December 2023 by David Di Lullo
Tire repair handled promptly.
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December 2023 by Rick Jackson
Very slow and when had appointment still had to wait
