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September 2024 by Teresa Jones
Wonderful experience! I purchased a new refrigerator and got delivery in 1 day. Excellent, friendly staff and the delivery guys were awesome!
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September 2024 by Dina McAbee
Spoke with Bob by phone today to get an appointment for service on my frost free refrigerator which is only a few years old and not purchased from them. He assured me they could take care of any problem and because this was another recent large unplanned expense for me, offered solutions on how I could possibly stretch out a little more time with manually defrosting the freezer. I really appreciate the advice and will call back in a week or two for service. Thank you Bob!
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June 2024 by Kristin Exline
Fantastic experience with this company! Our dryer wasn’t heating up so I sent a message through their contact form. Brian called me to set up next-day service and Jason came within the window to sort out what was wrong. He was efficient, polite, professional, and able to diagnose and fix in 40 minutes, tops! Very pleased.
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June 2024 by Ariannah Henry
First of all, scheduling if you work during the day is pretty much impossible. I get off at 3:00, first time I called I said do you have anything after 4:00? They said no they don’t work that late, and they don’t work on weekends. Also whatever day you get they tell you they’ll call around 8:30-9 to set a time so you pretty much have to have your whole day open. Luckily the first time they came my husband had the day off so he was able to have them come. I came home from work to my washer filled with water once again and still not turning on so they didn’t fix it. In the paperwork it pretty much said they couldn’t find anything wrong with it so they just did basic things like recalibrating and re-balancing. I called them to tell them they didn’t fix it once again I had to have my whole day free. They just came today on Monday they came first time Friday. This time he said the control panel is bad and it would be $300 after I already paid them $160 to basically do nothing the first time. Oh the kicker is the part they don’t have so they said they’d have to schedule me again which you guess it someone can’t be working that day. It’ll be weeks with no washer due to this horrible scheduling system AND my washer is Maytag what their supposed to specialize in. I think I will be looking elsewhere for this control panel and in the future.
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May 2024 by Frank
Very upset was told a price for a service representative to diagnose my dryer after he was done had to pay almost 50 dollars more just to be told the cost would be more than a new dryer would be and the bill would have been more if the service representative wouldn't have given us a little discount.The representative was amazing and knowledgeable very helpful! We had purchased our last washer from here but will NEVER return to this establishment again. Thanks Brian
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May 2024 by Joe LoCascio
Eastside repaired my dishwasher and we had a warranty issue they honored the warranty and more.Very pleased with their service
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April 2024 by Denny Hiser
We purchased a dishwasher recently after having bought a new washer and dryer a year ago. Bonnie is very personable and pleasant to work with. Our installer, James, was very good in letting us know when he was on his way. He was friendly and knowledgeable in installing the new dishwasher, and made sure that everything was working correctly before he left.
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February 2024 by Mike Lehman
Very nice people and willing to help find what you want.
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December 2023 by Bella
5 stars only because of Bonnie. The guy today that is working with her, not so helpful and quick to brush us off and out the door. She rook her time and looked up what we needed without having to go home and make another trip back. He also had the part in stock, and he kept saying he would more than likely have to order it, and it would be a while. Now my 84 year old mother has her dryer fixed and working on the same day, all thanks to Bonnie saving our day!!
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November 2023 by Akron Bounce
I can't speak highly enough about BOB at Eastside.Our $3000, 15 month old fridge needs a $1k compressor and Whirlpool said tough-luck.A 2 minute conversation with Bob and it is being repaired at no cost.Customers for life!
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October 2023 by Kim Cassetty
Great service! Reasonable prices, quick repair, and they showed up when they said they would!
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September 2023 by Julie Allen
Didn't have what I was looking for but went above and beyond to try to help me
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September 2023 by Patrick Flynn
Very friendly, quick to respond, and they know their business.
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September 2023 by Paul
Good service. Fair price.
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August 2023 by Kathy Gault
We have been dealing with Eastside Maytag for 5yrs plus. They are awesome when it comes to Sales and Service. Jason is an awesome service rep. The sales team goes beyond for you. We had a washer that was broke under extended warranty. Jason came out said what it needed for parts and would order them. Few days later Bonnie called and said the warranty company wasn't going to repair and was crediting my total purchase price minus my extended warranty cost. I went in and i knew what i wanted they didn't have it exactly but the owner worked with me to find a Maytag that was a step up just a little more cost. They delivered next day, took the old one.
