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February 2024 by Julie Moon
Staff were very pleasant, helpful and not overbearing. Beautiful displays, easy to navigate. Quality merchandise. Clean store.
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January 2024 by Laura Walker
Disappointed with their 30 day return policy. Especially around the holidays. This company is not customer service oriented. Item bought over Black Friday week for Christmas gift that didn’t work. Since the 30 day window lapsed before the gift was even opened, all the store would offer is store credit. Truly disappointing that holiday shopping is not taken into consideration like most other retailers. Will not shop again with Dillards.
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January 2024 by Nashka Reid
I met a very lovely lady name Carlain the women's section. She was very friendly and helpful in Akron Ohio. She went above and beyond to help me find what I was looking for. She needs to be recognized for her hardwork.. Thank you
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November 2023 by Kali
Found what I was looking for but the one star is for employee who treated my boyfriend and I in a very bad manor. While looking at the different colors or spanx, two employees walked up to my boyfriend (black) and I (white). I was trying to put back the spanx that I moved to find my size. They were not subtle. It was very obvious they thought we were up to no good. I explained to the employee that I was placing the items back where I found them, and wanted to try on the size that I found. It was very obvious the employee was only there because of the color of my boyfriends skin. I understand trying to prevent stealing, but I was there to purchase and her actions very well showed she was racist. Love the spanx but the environment of the store was off putting. Do better please
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November 2023 by Brian Perkins
I enjoyed shopping here today. They have an excellent selection in the Women's department.
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November 2023 by Whit Hoffman
I’ve always had a good experience at this Dillard’s, especially in their cosmetics and shoes departments.
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September 2023 by Christopher Richardson
One of the best big and tall selections in the area. Employees are helpful and friendly
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July 2023 by Ella W
Dillard's used to be a nice store.. my recently my son porches a carry on from them..on the day of departure when he was closing he's carry on the "zipper broke" !! When he arrived home after 2 weeks I went to Dillard's & try to return for him or exchange for another one ..we had original receipt all tags under 30days etc..Dillard's didn't want to have nothing to do to help..The lady was rude keep telling me if he already used once and something happened with the carry-on he is on his own..Dillards clear their hands etc..we had the receipt they said you have to deal with manufacturer..$250? he liked it and he bought it..people do not purchase any traveling merchandises from Dillard's if something happened in the process of you traveling with their merchandise Dillard's will not give you your money back/ exchange nor trying to help..you on your own go to TJ Maxx or Macy's customer service much better never will my son purchase or I anything from Dillard's with their policy that day of that rude customer service I receive will never shop again love Macy's &✌to Dillard's
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July 2023 by Amanda Genovese
Manager and staff was amazing the help me so much Thank you ?
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July 2023 by Joseph Conley
I helped mom to get clothes and shoes at this great place. And took a couple of pictures. I recommend Dillards if you like to browse around for clothes that are kind of pricey.
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July 2023 by Jessica Giusti
We looked everywhere for my daughter a prom dress we finally found the perfect one at Dillard's. They have beautiful dresses at decent prices.
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July 2023 by Celaine Gruver
I came in to Dillards today looking for a pretty pair of pajamas to wear this week for pajama day at the office. I had already tried other stores where nothing got right so when I came in, I was feeling fat and defeated, and really discouraged. A very nice lady directed me to the lingerie department where plus size clothing wasn’t separated from everything else, and I felt included. Wanda was the well groomed classy customer service lady at the desk. She greeted me with a smile and asked if there’s anything that I need or she could help me with. I told her what I needed and Wanda served me like I was royalty. I came from shopping at another department store where I wasn’t greeted or regarded with attention and was even told that the pajamas I was holding to try on wouldn’t fit me, and I really should look somewhere else and they pointed across the store to another area with plus size pajamas-which turned out to be just a little square area in the middle of a bunch of tiny sizes with all of three or four choices and pajamas that didn’t really go up to the plus size I needed. I left so downtrodden and was originally walking all the way across the mall to another specific pajama shop, which was no longer there when I reached the location it was supposed to be and that’s what I saw Dillards and thought I would take a look. Contrary to the treatment I just experienced at the other department store, Wanda not only greeted me, but she also showed me to a fitting room explaining that if I needed help all I needed to do was push the button in the dressing room. I tried on the one pajamas said I found, and after finding that they didn’t fit and re-dressing there was a knock on the door-it was Wanda with pretty pink pajamas in my exact size with a different size for the bottom and different size for the top. It made me feel so special that she was working for me when I didn’t even know it. The pajamas fit perfectly. They were exactly what I wanted and I was ready to go make my purchase and just as I was re-dressing was another knock on the door, and it was Wanda with yet more choices in case the first ones didn’t work which they did perfectly. She went above and beyond. I got emotional and very embarrassingly, I started to cry because she made me feel so special when I walked in feeling so miserable. Wanda hugged me and gave me tissues and said she was so glad to help me. Thank you Wanda and thank you Dillards!
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May 2023 by Debra Adams
Carla in intimates was amazing! She was very caring about the fact I had mastectomy. I was so comfortable with her. Would recommend her to everyone. She was a classy lady
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May 2023 by Drew Hochstetler
People are friendly. Quick in and out
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February 2023 by Jonathan
Well we had gone to Macy's before here to look for Perfume. The sales clerk there was not helpful at all and didn't offer us the advice or info we were searching for. She was even rude and made us feel unwanted. So we took a walk to Dillard's to see what they had and the woman there actually listen to our questions and was very helpful. Helped us find what we were looking for and we got everything we wanted and even found more than we were looking for cause the sales associate was that amazing.
