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March 2024 by J
Hello, just wanted to stop by and give thanks to your employee Shawna. My mother and I called in on Feb. 27th with a bakery question and Shawna answered the phone that night. The store itself was closing soon and she mentioned that the bakery had closed shortly before. She still took time out of her busy night to assist us with our need and that shown proper and efficient customer service. Thank you for having a great personality and being informative!
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March 2024 by LaLa Smith
Been a member for a month and I love it. Not only do they have bulk they have individual stuff for better price and I’m loving the coupons. I really like shopping here. I never had an issue with customer service in the front of the store. I was a member to bjs in another state years ago and always love bjs.
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December 2023 by Danny Mannlein
I love to shop at BJ's they have everything I need and it's never too busy. That being said customer service is bad here. 75% of the time that I have to deal with a staff member it's not a positive experience.
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October 2023 by Brandon Smith
They are storing full size filled bottles of propane inside the store. If this isn't the most unsafe thing I've seen that is not only unsafe for the customers but the staff. Please fix ASAP.
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October 2023 by Terry Deusterman
You have to know what things are worth that other stores
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October 2023 by kaylla wackerly
It takes forever to get someone to help you. I’ve done countless pick up orders (just out of convenience because I already have the membership and no sense in switching mid membership term)… it takes 10-15 minutes if you go inside to get your order… 30 to potentially never if you do drive up
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October 2023 by Walyd Walyd
They steal my rewords..They didn't treated me good
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June 2023 by Grog Vaughan
Little bit of everything here. Love the place.
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February 2023 by Amy Slovonsky
BJ's always has what I want! Most of the time they have what I need! LOL! Every time I go there I always find something else. A lot of the time they have a coupon for that too! They take food stamps they take coupons they take cash and they take credit cards what more could I ask for? It's worth paying for the membership and if you get them at the right time you can get it for $25 a year. Definitely well worth that!
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January 2023 by David Laurence
We enjoy the club for a variety of reasons, such as it is never crowded and they have a variety of products. The only knock I have against this club (and main reason for the 3 stars) is the third party vendors who are there to try go sell you stuff. For example, ATT has a stand in an area of high traffic that you normally have to walk by to get to the rest of the store. Every time we go the ATT associate stops me or my wife to ask about our cell phone service. I tell them know I am not interested. Other times we try to avoid that part of the store where ATT is located and the ATT person still seems to find me in some other part of the store. There is also a person there from an electric supplier who mentions they are giving $50 away and then proceeds to ask to see your electric bill. I refuse to show him my bill as that is a tactic to try to switch you without your consent and also who wants to spend time trying to pull up their bill in the middle of the store when your main reason for being in the club is to shop. The electric supplier is hit or miss being there when we go, but the ATT booth typically has someone there and it is getting very old.
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January 2023 by W
Enjoy the club itself as it is very clean and is typically well stocked. I’ve never had an issue where the store felt crowded and have always had my concerns/issues corrected promptly. My main gripe is that I’m absolutely tired of the ATT or local utility companies approaching me while I’m shopping. I didn’t join your club to be annoyed by salespeople. Instead of roaming around the store and sneaking up on people to give a sales pitch, they should be stationed somewhere and only interact at those stations. Likely won’t be renewing my membership and will seek other club options.
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December 2022 by Errick Blash
Always have a good shopping experience whenever I go
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November 2022 by Laura Herholz Harding
I've been a member for years , and when this years membership expires I'm done with BJ's. There were no cashiers at the registers last 2 times I was there, but 3 employees hanging out at the service desk ,leaning on the counter , coffee or whatever, just talking. you can give me an employee discount if I have to do my own work. Today I went to get air in my tire, and the poor kid was all alone, and said he was 40 minutes behind finishing the car , and would give me the air hose. The owner of the car he was working on went out for a smoke then came in yelling at the kid for not having his car done yet. I still need air in my tire because I just left . How is this kid supposed to finish a car if he has to do customer service also?!! ZERO STARS!!!
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August 2022 by Rebecca Wells
The customer service is terrible, I asked an associate for help she openly ignored me and the cashier is busy on her cell phone while customers help lights are going off at self checkout. My last couple of visits customer service have been bad but I was hopeful things would change because I like their products, unfortunately I will not be renewing this year .
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July 2022 by R R.
~~ RE: BJ's Wholesale AKRON OH ~~ : Will someone at BJ's corporate HQ put this store out of its misery already???? Have been a member for many years, and I am always thinking it's getting ready to go out of business, but NOW, it truly gives that appearance more than ever, and with the vast amount of employees they recently accumulated there is no longer ANY excuse. Walk in this morning 7/29/22 and girl not only has nose in phone but also TURNED with her BACK to everyone coming in to do it. Going further in, I think, "Wow, they finally hired all kinds of people," since for once there were far FAR more employees than customers, yet not a SINGLE one of them were doing anything throughout the whole store but having a great time just chatting with each other, ignoring customers, and clearly NOT stocking any shelves whatsoever. ATTN: BJ's HQ management: go back & look at store cams this morning for just for a hint of what people deal with day to day Speaking of not stocking shelves, the past 2 months it seems nothing has been stocked at all, unless you count the dairy which looks like someone just took the Land O Lakes Half & half when it came in and crammed it in front of all the older dates & left. The same bottles of lime juice have been on the shelves all year and now they are past their sell by date by almost a month. The bread suppliers have conveniently decided to punch a hole in the bag tags RIGHT where the best buy date should be so you can't see the # (NO i won't buy that). The nitrile gloves are no longer in double boxes but single for $29.99, yet somehow I just came from Sam's and theirs were $14.99, same #, store brands. The Kentucky Legend ham has had the same dates for the past couple of months, so come a few days from now I'm guessing they'll still be there after as well when they expire. Funny Sam's a couple blocks away draws from the same employee pool but manages to have people actually working, whereas at BJ's they don't even give the pretense that they are even pretending to work. I'm a member of Costco as well, and I won't even attempt to make a comparison at the level, and yet BJ's still fails. It didn't use to be like this, how far it has fallen in past 10 years (don't even THINK about blaming this on the "pandemic" as the decline predates that). In the front of the store is where they historically love to gather and rub it in that you're on your own while they socialize. Even the SOLE woman working the register walked away as we walked up (but did come back & apologize for our wait once it was clear we unloaded our cart & weren't going anywhere). WHY is no one from corporate making an unannounced visit? Is this chain just meant to be some loss write-off scheme? Is there no such thing as duty to shareholders anymore, or is none of it even real anyway? Is there even an actual manager at this location anymore?
