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August 2024 by Heidi Lavoie
Junk charge added to battery, made an appt for installation they couldn’t do it, awful, cheaper online15% off but can’t honor in store
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May 2024 by Sergei Kent
0 star customer service.
I did respond and reach out to the owner. His thought was sometimes folks have a bad day. My battery was replaced with 0 problems at a different store. The employee who answered my call would not let me finish a single sentence. The manager racially profiled me. Bad day for them or not, this is pretty inexcusable. I hope they have better days for the owners sake or one day the management will really cause problems for the store owners.
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April 2024 by Ducati Dude
Do not buy X2 lithium ion motorcycle batteries here. I purchased one of these and it failed in less than a month, for no reason, it shut down while cranking and left me stranded. I first tried to take it back on the weekend, but their "customer service" is only available when the manager is there as the general employees are all that work the weekends and would not help me. Returned on Monday and after checking the battery and having it fail the current test, they still would not give me my money back. Manager referred to the owner, whom also refused to give me my money back. This is a defective product, backed by poor customer support. Specifically the Fairlawn, OH store.
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April 2024 by Paulette Romito
I just spoke to the absolute rudest person - I will never go back!!!!!
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February 2024 by Stephen Brandstetter
Did an online pickup, it was quick and simple and the Man in the store was helpful when I needed one more thing
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December 2023 by marguerite barnett
Customer service needs to be much improved with certain employee. However, Wes was very helpful, warm and friendly in exchange. My initial experience left a lot to be desired, if not for Wes.
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November 2023 by john hagenbaugh
They where knowledgeable about what I needed
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August 2023 by Michelle Willock
Quick and efficient service.
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August 2023 by Tony K snow
Most battery is in here,very convenient.
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August 2023 by Stan Fisher
A good price and fast and friendly service
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August 2023 by Jay Torreso
Ordered online. Got 10% off for doing so. Picked up battery at store. Simple.
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June 2023 by Sudie A.
Got the most amazing service! Not only did he find the right batteries, but helped me problem solve and fix my project! Above and beyond!
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June 2023 by Cheshire Cat
Great price on a locally available battery.
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April 2023 by Jerry Johnson
Purchased 2 deep cycle batteries 11/6/21. Both batteries need to be replaced. I contacted Batteries Plus Fairlawn. Manager told me sorry they only have a one year warranty. So I paid over $300 for batteries that only last 1 year and 5 months. Going to buy batteries with a better warranty and never again from Batteries Plus lesson learned!!!!
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February 2023 by Carmen González
Excellent and courteous service, availability of the products I needed.I went to replace the battery for my fob key
