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April 2024 by Stan Stein
Mr Astor, my adjuster was wonderful to deal with. He helped in every way and kept me informed.
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April 2024 by Tammie
I don’t think I have ever been with such a great auto insurance company. I was in a horrible accident a few months ago. They took care of everything for me, especially when I was not able to. They even called to check up on me!! Who does that? Rob Astor is the rep I worked with and he has been such a blessing. I recommend this place 1000%
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March 2024 by Gena R
Very quick response, Robert Astor was great to work with, He does his job extremely well, very respectful, fast call backs, answered questions, made sure I understood everything.
Thank you very much!! I highly recommend this Insurance company & this adjuster..
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July 2023 by Jeff McClain
I am a member of the Auto-Owners Insurance company, and recently needed to contact them as my vehicle had been hit in a parking lot, and the owner of that vehicle failed to identify themselves nor leave any contact information. I was contacted by Robert Astor, a representative of Auto-Owners Insurance. He discussed all the steps I needed to follow as well as who to contact for the repairs and rental vehicles. The repair took approximately two weeks, and when I picked my vehicle back up yesterday, it looked good as new. Robert stayed in contact with me during the entire process, and continued to remind me to contact him should I have any questions or concerns. I wish to thank Robert and Auto- Owners insurance for all their assistance and support in this matter.
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June 2023 by Michele Straight
Absolute worst! Avoid this company! Will do anything to avoid paying a claim! Have given my elderly mother the run around for nearly a year trying to avoid paying for her roof to be repaired! I have never in my life seen such horrible treatment or service! Zero stars!
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June 2023 by Mary Brackle
Can’t say enough good things about Rob Astor at Auto Owners. Had a car mishap that needed a repair. I have never made a claim before. Heard from Rob same day as claim made and he handled everything immediately. Stress free. So good to know a company stands behind service to the customer. Thanks Rob
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January 2023 by Danielle Montgomery
One of their clients hit my automobile and two weeks in and still not getting any help with this claim. The police found them liable and they are telling me they are not accepting it currently and looking for video from a parked police car at the scene before the accident. I HAVE NEVER in my LIFE seen had this much trouble out of an insurance company that is clearly liable from me being hit from behind.
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January 2023 by Kyle P
Worst claims experience ever. Kept getting the run around even after escalating the matter to both the supervisor and manager. Absolutely ridiculous behavior by this insurance company.
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January 2023 by Gina Deibel
One of there clients hit my parked car a few weeks ago, response time for this company is absolutely terrible. My car still isn't fixedFinally got the estimate done, let's see how long it takes them to issue payment to fix my car, if they don't just fall off the face of the Earth ?
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January 2022 by Duane White (Duke)
I give Auto Owners insurance 1 star only because there is no option to give less!!Pretty strange, I left a review earlier and now it has disappeared??We had a liability policy with Auto Owners for a cleaning company we operated, and due to COVID-19 our customers went idle, which forced us to idle our service, therefore we canceled the policy since it was not necessary.Auto Owners Insurance turned my wife into a collection agency for failure to pay, now correct me if I’m wrong, but isn’t insurance a pre-pay service, so if you cancel and no longer pay, they stop providing insurance.Now my wife is jumping through hoops to attempt to get this fiasco ironed out.I am by no-means done with this company, they will pay for this 100 fold before I am done with the incompetency of this organization.
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July 2021 by Paul Miller
Great service
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July 2020 by Tobias Flunke
Charolette V is very unprofessional and lacks curtesy. I would recommend that if you are looking for a company to do insurance with, look elsewhere.
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July 2020 by Courtney Baker
They will report to motor vehicle that you don't have insurance when in fact you do. I had my registration suspended for 60 days because of there false reporting.
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July 2020 by Melissa Dusina
They are very nice and considerate there at the insurance company I love them they're sweet awesome people
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July 2019 by Raymond Hoon
Poor customer service, severe damage to my house. wanted to replace half the house with mismatch and different type shingles. offered $1100 for a $8000 repair. Their low rates aren't worth it when they won't properly cover you. Scam company
