-
October 2023 by Marz Bar
Fast service
-
October 2023 by Derrick Finney
Treat you well,explain what is wrong with the car really good,very experienced
-
September 2023 by M C
forgot about my tire order even after calling twice but the other OK tire in Sydney River did and screwed them. Word of advice don't go to any OK tire. They're unprofessional and don't value your time and money. So far every experience with OK tire has had me fixing their mistakes. Previously had a rack and pinion installed and immediately my steering was loose and all over the place and the mechanic admitted to forcing a bolt into the subframe. Got them to fix it but instead they welded it and tried to charge me.Service: Steering & suspension repair
-
September 2023 by Matthew Crane
forgot about my tire order even after calling twice but the other OK tire in Sydney River did and screwed them. Word of advice don't go to any OK tire. They're unprofessional and don't value your time and money. So far every experience with OK tire has had me fixing their mistakes. Previously had a rack and pinion installed and immediately my steering was loose and all over the place and the mechanic admitted to forcing a bolt into the subframe. Got them to fix it but instead they welded it and tried to charge me.Service: Steering & suspension repair
-
July 2023 by Martin Pilar
Initially 5 stars - I was in there last June 2023 for an oil change. It was priced well and quickly done. I was impressed with them so went to them a week later and they swapped out a bad wheel bearing I had from another province.- Minus 1 one star: I went back 1.5 weeks later saying my wheel is making a similar noise and it could be the wheel bearing. The mechanic immediately said "no, it's not the bearing", like I was wrong in my hypothesis. I pleaded with him to check and after a few hours they said "yep it's a defective wheel bearing" and replaced it under warranty. The person at the front desk said, "sometimes we just get a bad batch of them". (oh, great! did they put in another defective one?)-Minus 2 stars. After another week or so the wheel bearing started making noise again. So I called them (Jul 25) and the front desk person said they can take a look. I told them they need to put in one that's going to last and they replied, "we charge more for a premium one". I replied that I've gone back already and you are using your mechanics hours to replace it for free. Why would you continue to put in a defective part? I mentioned that at this point they should put in a premium one as a customer service resolution. Otherwise, I'll be going back there every few weeks. They said they'll check with the manager and quickly hung up. I'm waiting to see what happens in the next few days. More updates to come....
-
June 2023 by Manuel Brutto
Made a call about the tenth looking for a oil change while traveling through Nova Scotia when we were near Sydney. These people fit us in, told us about 4pm and they close at 5. Did a oil change rotated the tires and inspection within the hour. Excellent service, we appreciated the consideration of not having a pre planned appointment. Price was very good. Thank you for your help. All other places wanted a week before we could get it done. Some no answer, others didn't return call. Thanks again OK Tire owners and staff.
-
June 2023 by Alex Bihlo
These guys are just awesome. Arrived there with a leak in our tire and on the clock to reach the ferry to Newfoundland. They did their best to fix our tire in less than an hour so that we still could get our boat (and we did!). Mind you, they were the only shop in North Sydney we visited that were willing to help. Just awesome customer service. Really, really appreciated it and would recommend to everyone!
-
May 2023 by Amy Langeland
Fast, friendly and affordable service!
-
May 2023 by ROSE Fielder
Over three hrs to get tires on and wrong bolts
-
March 2023 by richard rice
This will be a long review, sorry. I have been going to OK tire for the last 13 years. And many of the times they were great to deal with. However I have had the same run in with the Rick (garage manager) the last 2 time I have had a problem. The 1st was when I had a water pump go in my car. It cost 1100 to fix 2 weeks later I went back and was told that I needed another water pump and that I must have done something to it. ... So after about 30 min they said the part was covered under warranty. (Which I knew)To my most recent problem and the final one. I had a problem with my axel they ordered the axel and had it shipped down they said it would be an hour and a half. They took the car in and 3 hours later the called us and let us know that they cut the old axel off the car and the one they ordered was not for my car. I went with out a car for 4 days when I called the OKtire they put Rick on the phone. Who said "well these things happen what do you want me to do about." Where I replied I wanted it fixed. And I said I cant believe you talk to your customers like that. I asked to speak with the manager because he has 0 customer service he told me he was the manager and refused to put anyone else on the phone.I then placed a phone call to OK tires corp office where my concerns were moved to a local district rep.After picking up the car I noticed that they did give us a credit of 180. But callit bad luck or what you may, the next day our alternator just stopped working out of no where. Let's just say I did not take it back to them to get it fixed.Long story short they will not get my business again. There are a few different shops on commercial street if you need work done. That are great and fair priced. And have great customer service.
-
March 2023 by thomas capstick
Very helpful and knowledgeable! Above and beyond service!
-
February 2023 by Wilson Leblanc
They have a nice dog to pet while you wait to change your tires
-
February 2023 by Shannon Flemming
Great customer service, reasonably priced and quick! Thank you OKtire.Service: Tires
-
December 2022 by Heather Kozera
Service was great. Staff were very friendly.
-
November 2022 by Geoffrey Rose
Great staffVery helpfulFresh coffeeAnd a nice fur baby to greet you at the door
