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September 2024 by Cindy White
I would have never dealt with this company but my insurance suggested, wish I would have read reviews first. I got into a fender bender back in May of 2024, my "parts' only came in Aug. They had my car for 10 days and apparently all my parts weren't in, no one called me to inform me, I had a rental car through insurance but my car was drivable so I had a rental for 10 days and it wasn't necessary. On to the work, they did a decent job but took them 3 weeks and when I went to get my car it was rotten, is this what they do fix cars and not clean them when done, meaning cleaning their mess. My car was immaculate when it was brought in, I wss appalled when I picked it up. I refused to take it until cleaned . It took another 24 hours. They cleaned what they had too and that was it. I was so mad. I'll never deal with them again.
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September 2024 by Dan Dill
Had my car in getting worked on. They did a great job. Staff are friendly. 5 STAR. And more. A big Thank you.
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September 2024 by Scott scott
Terrible experience with Car Star Lr. Sackville. My car wasn't ready when it was supposed to be. Then it wasn't ready on the new pick up day. Then on the third pick up day I was told I could pick it up at 4:45. They close at 5 o'clock. I was given a 15 minute window to pick up my car. Given their poor record of doing what they said they would do, there was no way I was arranging a drive there, trying to arrive during the 15 minute window, and presuming my car would be ready. I picked it up the next day only to find out they had broken a piece of my car and I would have to bring it back again. Communication and customer service were truly awful.
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July 2024 by Stephen munro
They appraised my cars damage and said they'd be in contact. They did not so I called them back. After eventually finding my file they said a different appraiser needed to finalize my file and it would take a few more days.
I canceled and went somewhere else. They're so disorganized they even called me up a week later to arrange my repairs.
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May 2024 by Garrett M.
Because of the great work that they do for car repair and! Easily manage the vehicle repairs!
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April 2024 by Richard Ross
My car was towed to the shop and I was promised by Madison that it would be seen by an appraiser the next day at 4 o’clock. 4 o’clock came and went and no word on the estimate.I called Madison again and was told it will be done a couple days later. This didn’t happen. When I called Madison and ask her why, she said the company has hired an inexperienced estimator and estimates are taking longer.After learning this and reading some other negative comments about this shop,I called my insurance company, voiced my concerns and was told I could take the car to a more competent facility.Based on my dealings with this shop, I would not have a car repaired here.
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February 2024 by brandon roy
Above par service, vehicle was looking brand new !
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February 2024 by Sharon mitchell
The staff at CarStar Sackville were very courteous. They kept me updated on my repairs and my car looked like new. They even cleaned the interior of my car. Great experience all around.
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February 2024 by Jeremiah David
The staff are professional and do excellent workThey handled everything insurance rentals and were prompt and efficientI recommend them without hesitation
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December 2023 by Luciana Montani
Great staff and great service
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December 2023 by Carche#7
Service was great, repairs carried out made my vehicle look as if nothing happened to it. I was contacted to give the ‘go-ahead’ when parts were ordered and received real time updates on repairs progression. When I asked the friendly agent (forgot the name) where I could seek assistance to address a cosmetic matter with my vehicle, I was referred to a non-affiliated company within range of my home. Again, very impressed with the work done and would recommend CarStar Sackvilke without reservations.
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December 2023 by Erin Yeadon
Very friendly service and did an excellent job on car repairs!
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November 2023 by Sandra Derby
Staff were very professional and the repair on my vehicle was fast and done perfectly! Thanks!Service: Body & Trim
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November 2023 by Julia Salienko
great service
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October 2023 by Bob
They did great work and were more than accommodating. When my insurance company dragged their feet, carstar went over and above to ensure my truck was fixed anyway, returning it to where it was before I was hit. Thank you to all the staff at Carstar Sackville.