Steele Subaru is highly praised for its friendly and professional service. Customers appreciate the attentive staff who go out of their way to assist and ensure a positive experience. Cheryl consistently provides prompt and thorough responses, making her a trusted point of contact even after a purchase. The sales team, including salesperson Basma, is described as attentive, dedicated, and helpful, guiding customers through options and ensuring they stay within their budget. They also follow up after the sale to check on the vehicle’s performance. The finance team, including a manager named Mike, is recognized for helping customers save money and make informed decisions. Customers highlight the personal touch, with team members offering extras like a booklet about the vehicle or a Subaru item as tokens of appreciation. Purchasing a new vehicle, whether a 2024 Impreza or leasing a car, is described as smooth and easy, thanks to the helpful and knowledgeable staff. Customers also value the detailed explanations of features, test drive support, and the welcoming atmosphere, including offers of coffee during visits. Overall, Steele Subaru is recommended for its reliable, caring team that makes car buying a positive experience, even in challenging times. Many customers express confidence in returning for future services and trades, citing the excellent service and genuine care they received.
Any questions we have for Cheryl, she gets right back to us to answer. And that's after we bought our car from her. Exceptional service.
October 2024
Couldn’t recommend Cheryl enough. Any need I’ve had she is prompt and professional with her replies and always explains everything extremely well.
October 2024
We just leased a vehicle yesterday through Sean Andrews. Phenomenal service from everyone involved. They took the time to help us make an informed decision and get exactly what we wanted. Thank you to the team at Subaru and specifically Sean!
