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June 2024 by Trinda Howell
Let me start by saying how amazing my advisor was. I believe his name was Dhruv. But he was absolutely amazing! I needed to get my vehicle serviced and he was extremely helpful. Amazing customer service. Would highly recommend
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June 2024 by Sahil Chanda
Dhruv was really helpful and helped me with genuine advice.
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June 2024 by Harnoor Singh
I went couple time there , met with Dhruv handa the one from service department he was so professional always attend so well and resolved my issues all the time and give appointments on time . Thank you so much again and appreciate all the staff . 10-10 everyone .
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June 2024 by Suze Scialla
My husband and I were traveling from Florida through Canada in a caravan of RVs. Our brand new Grech RV which is built on the Sprinter chassis was showing us an engine light warning. Our nearest dealer was the O’Regan Mercedes Dealership in Halifax, Nova Scotia. Knowing that most dealers service centers are booked out days or sometimes weeks in advance, we decided to stop in to see if anything could be done to keep us on our caravan schedule. Brittney Stone and Bruce Gilmore were more than accommodating than we would have ever imagined and with the help of Jordan our technician who explained every detail to us for the repairs he made, got us right back on the road again on the same day. And for that we are so grateful to the team at O’ Regan Mercedes. You saved the day for us. Thank you for your kindness.Rob and Suze Scialla from North Palm Beach, Florida.
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June 2024 by James MacDonald
Becareful going to this dealership,service manager Bruce gilmour will go to all distances to screw you out of any warranty that he can
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May 2024 by sonal sharda
I just want to say Thank you to team of Mercedes Benz who did a great job, want to mention here about Dhruv Handa who was my service advisor, he is the one whom I talked regarding my car and He did his best to get all things done , i really appreciate his work. He is amazing !Thank you !
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May 2024 by Willis Payson
Excellent
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May 2024 by Sr. Gurpreet Singh
Booked 2nd appointment in Mercedes for my car … i wasn’t satisfied with first service (last year )and this year again I was confused/nervous but i had no option because I had to leave for other province and get my car service done before but luckily the service advisor Dhruv Handa was a great person and helped me in getting my car service done in a proper way without any delay and the exact thing what I was looking for my car. I would definitely recommend Dhruv Handa , he is just awesome. Thank you buddy !
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May 2024 by Jannie Daley
Customer-friendly, great service
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May 2024 by Syed MA Rizvi
Went to the dealership for seeing and test driving a car. They were short staffed of associates, I understood and waited to be attended to for 30 minutes. After that the associate came to me and told me I will have to wait longer, to which I was fine and told him I understand and he took my number down to tell me he will call me the next day for an appointment to see and test drive the vehicle I was interested in.Unfortunately, he never called and well his loss and their loss. Don’t be surprised if you go through this.
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May 2024 by Sharanpreet Singh
Great service, Dhruv Handa one of the service advisors helped alot. Fixed my car before schedule date.
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May 2024 by Nouman Khan
Got a flat tire on my GLA and had an amazing experience with getting it patched by them on the same day when others were telling me 2-3 days.Appreciate Daven Wei, Dhruv Handa and the team for accommodating my walk-in in the busy season.
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April 2024 by Jing Jing
I had a nail in my tire and contacted sales Mr. Daven. Mr. Daven immediately arranged an after-sales service center for me. The service of the after-sales service center is great. Mr. Dhruv and the Mercedes-Benz after-sales service team provide very patient and thoughtful services?Thank you very much, you are the best?
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April 2024 by Dejiahlynn Francis
Absolutely fantastic. I had to bring my vehicle in to be serviced and I had the best advisor. If I remember correctly it was Dhruv Handa. Excellent customer service. Fantastic all around. Would highly recommend
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April 2024 by Rima P
Unprofessional, Misinformation, Racist, Judgemental & Rude-Internationals be prepared for worst treatment.On my first visit itself, I was commented by the sales person that my credit won’t be approved, but it was and bought a GLE 450, compromised on lot of features. I was in to inquire about GLE Coupe and I was told that Mercedes won’t be manufacturing Coupe’s anymore. I should have inquired with Mercedes directly about Coupe, my fault that I trusted the salesperson.Rima Sayde showed lots of attitude ( as other people have felt the same thing) when buying a vehicle. Already own a BMW, have been loving their service as oppose to Mercedes-Only one service centre in the whole province, coming all the way I’ve always asked for a spare vehicle, but after reaching, I’m almost forced to get a cab instead, because they make rude expressions, being in a professional field, I like avoiding or getting into an argument,never took a cab, have been always waiting at the showroom as they always say it won’t take that long. Keep on waiting at least 2-3 hours each visit, and staff keeps staring at you , no smile, multiple times which is very unprofessional.Never buying from this location ever. Wont be going back for service as well. Takes forever to pick up a call. Takes 5 days to get your tires back when you store with them even though when they tell that just call us 2 days prior. I was told that someone will call you what day works for me, received a text stating that my appointment is booked on the day that I’m not available to travel, even though already communicated about this over the phone. They can check the recording of the calls, how sober I’ve always been while talking to them.I thought buying a Mercedes was a better decision.Planning to buy a new vehicle in next 6 months, but won’t be Mercedes for sure. Also read other people’s reviews about servicing. This place is definitely spoiling the name and fame of Mercedes. Returning back to BMW or going for Porsche.
