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February 2024 by winston grundy
Oh I was at propeller beer store getting my dri k on lol.which it's on quinpool Rd.
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February 2024 by jalal dehdari
Very poor customer service. I was in store today with my wife and kids 2 years and 3 years old..prior coming out of the store ..our kids took 2 single chocolates one pink and one blue.. my wife took two similar chocolates to the cashier to pay it and have them replaced for the ones the kids had taken …while talking to the cashier who was shocked by my wife who wished two pay off the two single chocolates kids had in their hands..a customer out of context showed up shouting at my kids who were still holding the two chocolates called them thieves over and over..she shouted to my kids you can’t eat chocolate here without paying it.. you are thieves stop stealing ..what was funny though all this was happening while my wife at the cashier paying.Unfortunately the manager on site.. I think her name was Drew ..got involved and without listening to us and without analysing the context..she supported other customer and she too started shouting at my kids that they cannot eat without buying ..my wife kept on calling that she is paying it off and I kept on pointing that the chocolates were not yet open..she kept on shouting that you cannot eat chocolate without buying…long stroy short very unfortunate experience..kids were traumatised and we were accused of stealing two single chocolates eventhough my wife was at the cashier paying .. my kids ended up not even eating them they were shocked from all the screaming from the other customer and the on site manager …please be nice to people and don’t judge when you don’t have full context..the least the manager could have done was listen ..glad security and police got involved..the customer ran away and store ended up apologising but an experience that we hope no one would go through…very poor customer service and very poor judgement..all this for two single chocolates one blue and one pink..one in a hand of 2-year-old and one in the hands of a 3-year-old in a chocolate shop while their mom paying at the cashier to have the two chocolates replaced by the one she was paying and keeping with the cashier... true Shame on the store..for calling toddlers thieves…shame on the manager on site who blamed anxiety for the poor judgement..and shame on the customer who didn’t mind her own business and who initiated all this and called the two innocent toddlers thieves for having two unopened single chocolates in their hands in a chocolate shop.Kid-friendliness: Customer service I think her name is Drew called police because my kids eat 2 chocolate before we pay it. But my wife was at the cashier at the same time for pay. Very poor customer service.
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January 2024 by Sarah Rumley
I love the convenience of this location and selection.
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January 2024 by Sanzida Shorna
This is the best chocolate store . The staff members are friendly too. It is an amazing place to shop from. I also had creamy white mocha which was yummm??
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January 2024 by todd deforest
I am what they call a terrible procrastinator and I left getting some gifts for accounts that I have to the last possible minute. I walked in having just had a terrible experience elsewhere to a very busy shop as it was the end of Black Friday sales and the ramp up to Christmas. I walked up to the Manager(whose card I lost and now can't remember her name) and asked if the tins she had were all she had. She gave me a funny look and said :how many do you need?", "17!!". I think the shock took her at first but she said they only had what was on the shelf. Then she asked what it was for and proceeded to help me in purchasing 20 gifts for accounts that I needed. Not only did she take the time to help but she also had some staff, when it was slower, help to remove all of the chocolates with nuts from each of the tins as I wasn't sure if there were any allergies among my accounts. To say they went above and beyond pales to what they actually did. I have never been more impressed in my life. However, the only reason that I even went back to this shop was because of the Assistant Manager(whose name I can not remember either, although I do remember something about him having kids about my kids ages), as he had been so helpful before with getting me some chocolate that could be eaten by someone with Diabetes. I would 100% recommend these folks to everyone and say that they are all amazing people. Head Office if you are looking at these reviews, you need to give each and everyone of these staff members a raise. THEY DESERVE IT WHEN THEY HAVE TO DEAL WITH CUSTOMERS LIKE ME!!
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January 2024 by Nick Curran
Packaging to compostable and Fairtrade standards.
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January 2024 by Cindy G
Poor customer service.
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December 2023 by ASHITHA N K
The worst customer service I have ever experienced. I believe one of the staff named Mia who took our order was really bad at customer service by their body language and the way they talk. Everyone in the shop is the same. Not helpful at all. Never going back and will also suggest my friends to not shop there too.
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September 2023 by aastha sharma
Poor customer services.Me and my friend went to buy chocolate ice creams. We were in the store before it was closed. There were 3 customers ahead of us, we were last but still that girl at cash register was so rude with her expressions and body language. We were even greeting her, but she sarcastically mentioned that store was closed 10 mins ago. Not even wanted to explain more options in menu when we asked about most popular item available. She simply pointed the display menu. We do not expect such experiences at world class premium chocolate brand store.
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September 2023 by Ameya Mridul
This location is really bad . They don’t care about the customer service . The manger lady is really rude . Don’t even feel like going to this location .
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August 2023 by sneha angel
Medium dark Hot chocolate was amazinggggg. If you are a hot chocolate lover you gotta try this one. ?
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June 2023 by Sue
Lovely place, went in to look around. Staff very nice and store clean.Prices too high for my budgetat this time ?
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June 2023 by Ashley Enslow
The frozen milk chocolate drink was absolutely dangerous. With a box of big fancy chocolates?
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June 2023 by Gloria Dove
Love this place. Had a chocolate iced drink ( the big picture in window ). Perfect size and price. Rich and chocolatey. Just enough sweet to allow the deep chocolatey taste to shine. Staff were amazing. Very knowledgeable and seemed passionate about their products.
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June 2023 by Niraimozhi Devan
Its amazing. Just by seeing the shop itself we will be craved for the chocolate. The arrangement of chocolate and the variety makes us confused what to choose. Finally the hot chocolate just ??? keeps u in his cup. Dame yummy
