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May 2023 by Tara Taylor
Been great up until there supply issues.
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April 2023 by Anna Welsh
Product (food topper) contained hard sharp objects. Some were large enough they did not pass through the holes causing it to back up. I opened the lid to see the issue and found hard sharp objects inside. I was informed by a person who takes complaints that it was over dehydrated liver making it so hard. I was also informed it was a "Personal Problem" and that dogs chew bones so it should be no issue. I have a hard time feeding a small breed sharp, pointed, hard objects when it is suppose to be a tiny crumble.0% Satisfaction with product and customer service.
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March 2023 by Kelsey Maclennan
Very pleased with the quality of food and the variety. Staff is always friendly when we visit.
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September 2022 by Denise R
Love this store! My 3 dogs are on raw food and they enjoy every meal. The selection is great, good service.
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August 2022 by Scott McCluskey
Horrible service. Been trying to order food for 3 days and no one calls back. Finally speak to someone after two calls only to be told I was 10 minutes late in ordering. Now our dog has no food and I’ll need to take time off work to go get some. Time to move to an online ordering system.Updated. We also went and spoke to a leading dog nutritionist and was told Totally Raw is missing a lot of nutrients our pets need to survive. I had asked the staff if this food was balanced and if anything needed to be added to be a complete meal. I was told nothing else was needed, just the food. Well that was a lie. Two weeks on the recommended food and such a difference. Buyer beware.Update. Now you claim I was being abusive lol. Wow you’ve been told by a lab that your product doesn’t meet the specs dogs need to live. I blocked you after I told you and you told me you knew who he was but didn’t agree with the labs findings. You became agressive and upset that he was saying these things. So I blocked you from harassing me, even after the offer of free food. Your words just prove to me that you’re a liar and will do anything to sell food lacking in the proper nutrients. Greed ruins people. Maybe it’s time to do what’s right and upgrade your formula. It all makes sense now, why no one will carry your food locally. Have a great day but please stop lying to people. It’s just not good business practice.
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July 2022 by Denise Robichaud
Love this store! My 3 dogs are on raw food and they enjoy every meal. The selection is great, good service.
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July 2022 by Cory Rushton
Great customer service and awesome service for dogs with restricted dietary options.
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June 2022 by nader “bambak2000” Boostani
Great product, friendly service. Today I was late and it was almost closing time I gave the store a call and the friendly lady waited few minutes after closing time till I get there .
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May 2022 by Stephen Shaw
This is a great place to get raw food for your dog or cat!
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January 2022 by Christine Remme
They always have lots of product to choose from, excellent customer service, extremely knowledgeable stuff. They also have monthly deals that are worth visiting for.
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November 2021 by sheldon rockwell
Always friendly staff.....always well stocked. Switchng over to this totally raw food type was the best decision for our older lab. Convenient parking up close to the entrance is a big help.Sorry to see that prices have bumped up.....slightly more expensive than regular product but the quality is there.
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October 2021 by john ventham
A real change for us, prices are better than a lot of places and most important things for us is the raw food although frozen still looks fresh unlike some of the competition whose meat looks frost burnt.
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September 2021 by Joann Pemberton
Raw food is awesome fkr your dog and with not any weird additives and extra ingredients it makes feeding my allergy dog simpler. They have helpful and friendly staff.
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September 2021 by Sandra Holland
I am so glad that I switched Asaysha over to raw 9 years ago, she is almost 11 years old now and still behaves like an excited puppy. I switched back to kibble once for a couple months and the difference in her coat, teeth and ears all went horrible. So I promised myself that I will never feed kibble ever again.
