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February 2024 by Sydni Jardine
We’ve taken both our dogs to here since their first vet visits, every visit is a great experience! The staff are all very kind, helpful and knowledgeable. Our dog Baxter has to go in once a month for a shot, he always gets excited when we pull into the parking lot! He absolutely loves all the attention and treats he gets from all the lovely people at Russell Lake Animal Hospital! He always leaves with his tail wagging as if he didn’t just get a shot. Highly recommend this place ?
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February 2024 by Arielle macdonald
I have to edit this review. Again the staff here have been amazing, my boy oreo is 20 years old and they have treated him and me with so much love and compassion, we are currently working on a treatment plan to help oreos health improve under the circumstances of his old age. Most places sadly would give up on him cause of his old age ( I've already experienced this ) but the veterinarians as well as the assistants and staff at the front desk have all been equally amazing and understanding to the point they will call me to check up on oreo when they don't need to do that. I just couldn't be more grateful. At oreos age I know I don't have a long time left with him but again they have been so helpful at trying to help rather then giving up on him right away. Thanks again to the entire staff ?
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January 2024 by Alexanne Turbide
They are amazing, they saved my dog when another animal hospital did not. They even went as far as making an exception due to the gravity of the situation and gave him surgery on a Sunday. Best vet in Nova Scotia by far! Their prices are fair and will not try to over charge!
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January 2024 by Amandine Danse
Great service and team. They took my dog in very quickly for a broken claw even if my dog was new to the Hospital and regularly follow-up with me. My dog is reactive and the approach of the whole team was great. Highly recommended!
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December 2023 by Darlene Raney
Although it was sad news for my cat. Dr. Flemming and tech Hanah were more than helpful to provide me with the necessary denoises and treatment to help my fur baby. With Russell Lake Animal Hospital's help my hope is that he will be able to live a much longer life.
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November 2023 by Tammy Slawter
Vets are always great with my cat Trixie. Have been going here for 5 years. No complaints
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November 2023 by Krista LaRade
Took good care of our cat. Since the charges are pretty high maybe the follow up appt could be included as part of the whole treatment. Also, if a regular client has an urgent reason to come maybe don't charge them as though they were a new client. Both of these would make for a better, more trusting and loyal overall experience.
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November 2023 by Kim Beck
Amazing staff,very helpful and understanding
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November 2023 by Kathleen Rowan
We have received nothing but exceptional service every time we’ve come here. It’s obvious the staff knows what they’re doing! They are gentle and loving to all fur babies and really made our kitten feel at ease. I really loved how Hannah and Dr Amanda were able to explain everything to us thoroughly without making us feel like we were stupid!We will come back here as long as we live in the area :)
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October 2023 by Wayne Park
Excellent staff, facility. Provides excellent care for our cats.
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October 2023 by Anne Wambolt
Had a horrific experience during euthanasia of my companion of 14 years. The owner does not take accountability for her actions or the staff she hires to work under her. To skirt responsibility and point fingers, and make absolutely no attempt to remedy the situation or lessen the blow of my loss, goes to show the kind of business that she insists on running.The front desk staff know little to nothing and their lack of proper training is evident. You can call for hours and never get a human being to answer the phone. The vet I had for my pet’s euthanasia had the emotional range of a turnip. Mistake after mistake after mistake - and then to euthanize my pet without telling me what was happening, as it was happening, just adds insult to that injury.I watched my pet fall to the hard metal table without any sedation as they rushed through what was one of the most difficult experiences of my life. When you say you’re going to sedate a pet, why not sedate them? Why euthanize them when I wasn’t at all ready or consenting and expressed my concerns multiple times? I was told she would be sedated first. I wasn’t even granted the time to say goodbye to her, as they just took her away and told me to see myself out.When I spoke to management, it took weeks to get a detached response of essentially “it's not our fault, blame the vet as an individual.” While it was absolutely the veterinarian’s fault, it is the practice owner’s responsibility to stand behind the services that she and her staff provide. All I asked for was my money back for a euthanasia experience which was anything but humane. Your practice did not meet the standards of care for my pet and now I have to live with that horrible memory for the rest of my life, and my sincere regret for having trusted your practice in the first place. If you’re considering Russell Lake Vet, just know that to the practice owner, business will always trump patient care.
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September 2023 by K T
The staff are focused on the well-being of my pets. Both of my dogs have anxiety issues related to vet visits, and the staff do so much to alleviate it. We had to stretch one visit into a couple to get the vaccinations done. I appreciate this level of kindness ❤️
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September 2023 by Jonathan Wright
Just had a bad experience here and not for the first time. A pet of under 2 years had a broken bone in their leg, and they suggested amputation. A second opinion at another vet was shocked. The 37 people around me were appalled. Avoid this location of you value your pets' health. Them telling me "plenty of animals work fine on 3 legs" suggests very lazy care. I'm happy with my new vet who suggested treatment that will save the leg. Since I can't respond to the false comment below, I wasn't rude. I was rudely treated and "lectured" on the phone without being able to get a word in. How can I be rude if not able to speak? Seems the other review of the owner lying has some truth to it.
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September 2023 by Anita Parris
When my vet retired I went to Russell Lake Animal Hospital .. During the time there I only saw a vet once but was frequently in the clinic because I ordered my pet’s food via their online store. I never felt that any of the office staff were overly friendly or welcoming. In trying to shorten the story I will just say that I felt I was treated very disrespectfully and unprofessionally by the office staff there. I may be using the wrong term in office staff but I mean it was not by one of the veterinarians .. The girl said to me, “You better back up” and I have no words. My mind could not absorb the tone or the words she said to me. In the end it escalated to the point that she said to someone that must have been beside her or near her, “oh great, she effing hung up on me.” Then she hung up.Of course I did not hang up on her and called right back to say what had happened. The girl I got that time was great and listened. In the end it was this coupled with the feeling of the clinic not being very welcoming that I just said enough. What amazed me more is that no one ever called me back about this. It was like they were fine with it. I can’t imagine investing in a business and allowing my staff to speak to someone that way. So for me, that was the deal breaker.I would rather leave this on a good note though and why I had a hard time with the star rating. The vet that I did see the one time I did bring my kitty in was absolutely fantastic. She was great at figuring out what to give my very high strung cat to sedate her effectively in preparation for her impending visit. She was also very friendly, welcoming and professional. I think of my experience there from time to time and wonder why it wasn’t important enough to them .. why they would let their staff treat clients like that.
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September 2023 by Lindsay Mac
HUGE thank you to Russell Lake Animal Hospital and their absolutely amazing team for squeezing my boy Kastro in last minute over the Labor Day long weekend. I had exhausted all of my options and some how managed to get through to Russell Lake an hour before closing and although they were at full capacity they couldn’t let him suffer another day without treatment. The team at Russell Lake are phenomenal! So kind, helpful and compassionate. Would absolutely recommend ❤️
