“Chanel is an absolute angel and incredibly helpful, amazing at multitasking while still delivering excellent customer service.She deserves recognition for her hard work!-Sophie Godin”
“* Brutally honest review *I had the most amazing experience with the staff, super friendly, super welcoming from the tellers to my the person who helped me open my accounts.I was with a different bank before TD and never did I experience such nice behaviour by the reception staff..Would highly recommend being a their customer.. you will not regret.!!”
“Just wanted to say Judy and Tina have been fantastic since dealing with them for last 5 years always going above and beyond!! Thank you again Judy and Tina for l the help felt like we never being judged or anything like that fantastic branch for sure!!! Highly recommend”
“The staff are very helpful and professional. I’ve visited I don't know if I should make an appointment to open a student account Fortunately for me, there had an appointment available for me I would like to thank Qin Shu for being so kind and she helped me to understand important things as a student thanks for your kindness.”
“I am a TD customized for over 20 years, this branch for two. I always receive excellent service from cheerful, attentive staff over many, many visits. Highly recommended.”
“Exemplary customer service. I went in to get a new card, was greeted by two wonderful individuals at the door and within 5 minutes I walked out with a fully activated and ready to use card, thank you! Great service!”
“Not sure why there are so many negative reviews. This has been my branch for the last five years, and I have never had anything but a pleasant experience here. Line ups are always quick, and the tellers are always efficient. One of the managers here even knows my name at this point. Good bank.”
“I went today to open a new account. I was greeted warm and staff made sure to they were very safe due to covid. Tara set up my account and making sure I was all set up and carefully explained everything. I left very happy and pleased with how I was treated.”
“I visited this branch for an inquiry and the experience was very fine and smooth. The staff are very well mannered and provided the necessary information. The only issue is the long wait. Perhaps having one more staff at the counter can help with this.”
“Today, we visited the CIBC Spring Garden branch to open a savings account. Ms. Migas guided us through the various plans and recommended the most advantageous savings account and credit card. She ensured that all our details matched the documents, which will speed up the credit card processing. She was truly excellent!”
“I really like the response from the staff. Please allow me to describe the situation here. I returned to Halifax recently. After being away for almost three years, my debit card was expired. The staff understood my situation and provided new debit cards instantly. Fortunately I had old debit cards with me. I even did not have access to my old mail box. I really thank the staff in order to act quicky and be so nice n kind. Please continue to keep up the good work as you always do. I am very thankful to the staff for instant help.”
“Fantastic customer service often goes above & beyond. Sometimes holds are placed on cheques more often then other banks I have used in the past BUT they usually offer to call your home branch & remove the hold & if they don't offer they will if asked. Also very trans friendly experiences with a teller I think named Matthew. Thank you!!”
“Staff were really helpful. We went there for paying ambulance bill, get change and collecting credit card. The entrance to quinoool road is temporarily closed . The entrance from parking lot is one that opens. Phone calls doesnt get returned though.”
“RBC in Halifax Mall Mumford Branch was the best location Ive ever been. Staff were welcoming and friendly and helpful. The moment you enter , someone will assist you immediately, the lady Rachel who helped us this morning 10:34 am was really great, that is why we don’t mind spending time to travel for 10 minutes even we have RBC near us.”
“Wonderful experience today! Had to clear out my coin jar prior to moving and I had no idea my coins had to be in rolls for the bank to accept them. The woman at the front desk helped me sort all my coins, roll them up speedily, and was so pleasant and lovely. Wish this was my home branch!”
“Was informed $ had been attempted to be withdrawn from my accountLacewood was amazeing. Changed accounts, clerks were respectful, empathetic, andHelpful. So stressful for a senior. Compassion isn't taught. Emin, Divy, Dustin, Joe, a manager, and all others all kind people I could not read your name tags, you are not forgotten. With a lighter heart, stress now gone. BIG ThanksAs a visual.y impaired person, I have no trouble getting to this location. I'm surprised the amount of drivers, drivers lo. Who hate the dangerous location.Park. in par,king spot at the mall. Walk.”
“In person the service is excellent. There is a teller there that i consider the best. And the phone service, once i get a teller, is excellent.My issue is business phone machines. First of all one of the options should be to speak with a teller for "other" reasons for calling, immediately (within a few seconds) of hearing other options out of respect for every one's time. (i.e. processing volume of callers a minute earlier is good... probably).- voice recognition is still garbage. button prompts make sense.- the machine voice shouldn't have an "advertising" or "outgoing" tone to it, this is rude. The tone sucks.- the machine process should respect the listener by not running ads constantly and selecting a modest volume to stay true to. Instead we have insipid music and then a much louder RBC ad layered over the music while you wait. This is very disrespectful. I'm not offended, i'm just tellin ya common sense.- customer service via phone has fallen off for every business i've interacted with. The culprit seems to be a lack of design values with machine services, which comes off as lack of respect for the customer. It's just sloppy design with greed to sell, disregard for people while handling volume. But design can make it nicer instead of loud, rude, annoying. Selecting better music isn't something you can teach, restraining yourself to have less useless advertisements (it's free so it doesn't hurt, right?), and quieter tones, not volume, the tone. A little more "japanese" could do us some good. Embrace restraint and smoothness in your design.”
“Last week I went to the Lacewood (don’t go there) location. Horrible service decided not to deposit my cheque there because of the awful service. So today I went to the spring garden location and I believe the representative’s name was Janel/ Jannel she was super understanding of my situation!! She made my horrible experience at Lacewood much better. When things were out of her hands she asked her manager who was also super understanding and didn’t hesitate to make sure I left happy after looking quickly at my account. That was banking done right.Thank you”
“Arrived at 9:28am on Friday morning. Julekha and her team were fast at helping me with an account statement (stamped) for immigration purposes and also answering questions about virtual visa debit card. Julekha went above and beyond to help me scan the statement to PDF and also answer questions about my current situation. Thank you!! Great customer service.”
“I had such an amazing experience at this branch. Ghazal has great customer service and committed skills. I highly recommend this branch for anyone in the future.”
“Met Sudharson from icici Halifax to create a NRI account. He explained everything clearly and was patient enough to clear all my doubts. Very approachable and helpful.”