JCPenney is a department store that offers a variety of clothing options, including men's clothes which many customers were surprised to find. Although the selection isn't very large, the clothes are nice and affordable, making it a good place to find decent men's attire. The store provides convenient services such as online order pickups, with staff ready to assist and retrieve items quickly. Customers also appreciate the helpfulness of employees when returning online orders, which encourages repeat visits. Overall, JCPenney is viewed as a reliable store with friendly service and a decent selection of clothing for those looking to shop for themselves or find gifts.