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November 2023 by emdafrogg
It was amazing, easy and fast. Opening an account with them got me a blanket and 3 amazing, freshly baked cookies. Oh, and the awesome benefits, including no service charge at ATMs and no minimum balance fee ?
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August 2023 by Matt Hall
Would NOT recommend banking or at least for sure getting a mortgage through Gate City. Every client that my company has taken on that banks with Gate City has had an issue getting their insurance checks released, payed out and sometimes the branches have not been able to find their checks. My company has had approximately 9 issues to date with them requiring something different each time to release money. We have provided proof beyond reasonable doubt that work has been completed and each time they request a new document from the previous instance. It’s a disaster to deal with after having to deal with the insurance companys to begin with. For potential homebuyers looking for a mortgage, try First International Bank & Trust. I said what I said and won’t change this review. #fedup #badbusinessforsmallbusiness #fibt #msquaredcontracting
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August 2023 by M Squared Contracting
Would NOT recommend banking or at least for sure getting a mortgage through Gate City. Every customer we have had that banks Gate City has had an issue getting their insurance checks released, payed out and sometimes they have not been able to find their checks. We have had approximately 9 issues to date with them requiring something different each time to release money. We have provided proof beyond reasonable doubt that work has been completed and each time they request a new document from the previous instance. It’s a disaster to deal with after having to deal with the insurance companys to begin with. For potential homebuyers looking for a mortgage, try First International Bank & Trust. I said what I said and won’t change this review. #fedup #badbusinessforsmallbusiness #fibt #
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April 2023 by vincente laracuente
I really enjoyed this bank until this morning I even kept my account out of state with them. I now i'm going to find a new bank I called this morning. The bank teller would not give me her name and hung up the phone on me and would not help me very unprofessional. When I tell you I really enjoyed this bank I mean it I still don't know who was so rude and disrespectful to me. I wish I could leave her name but she hung up on me. That hurts when people don't want to help you when it would be so easy for them to do so but because they are in a bad mood everyone. Has to pay.
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February 2023 by Kathy Kobzina
I would like to thank Carrie Barnard for great customer service!! Carrie went above and beyond to help us out with my husband's new account that we were having problems with. She even helped me with my business account.This is why I've been with Gate City Bank for 10 years ??
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February 2023 by Arianna Walker
IF I COULD POST NEGATIVE STAR REVIEWS I WOULD. This specific branch and location cashes fake fraudulent checks, with the wrong address for the owner of the check and the name spelled wrong. These were very clearly fraudulent checks. I HAVE A FAMILY MEMBER OUT 120,000$ because this bank ALLOWED FAKE CHECKS TO BE CASHED.
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January 2023 by Arianna W.
I'm out $120,000 because this bank thought it was okay to cash a completely forged check, with the wrong information in it for my address and my name spelled wrong. HOW CAN A BANK NOT SEE THAT!!!! I will without a doubt be suing the bank, and the individual bank tellers for every dollar and then some.
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January 2023 by Lindsey O'Neal
This ""bank"" likes to hold your funds despite other institutions already receiving and releasing direct deposits. Going back to a credit union because of the terrible customer service.
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April 2022 by Molly WhiteWater
At this point even calling my bank is frustrating. Travel noticed aren't processed. Questions aren't answered. Zelle doesn't work. You will call and be transferring between 3 people somehow and then your account still won't work. It's not worth the hassle.Update:: appreciate the "response" but the fact is its still not working. My zelle doesn't work for anyone to send or receive money from me. I have been on the phone MULTIPLE times and yet? They said it probably won't work since they're both gate city bank accounts.
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January 2022 by Michelle Diesburg
Wellsfargo is so much better they never refused money because they were too lazy to count it. I'm going back to them, will be closing account.
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October 2021 by Sam B
I would trust my money with a stranger before I would trust this bank again. We have been with them for a little under three years, in that time we have had to completely close and reopen our account twice due to fraud and our online banking compromised. We have had to get new debit cards at least 10 times due to fraud. Every time we have an issue and we call to dispute it we get pushback and treated as though the charges are legitimate. So many transactions post and then several days later show up in pending again. I have paid so many fees to this bank just to avoid the headache of having to deal with them. I opened a new bank account and will be closing this one ASAP. I went as far as blocking my gate city debit cards and haven’t used it for over a week and today we have fraud again. Seriously buy a paper bag to hold your money, it’ll probably work better.
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October 2020 by Matt Hermann
Best bank in town, super nice honest people
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August 2020 by Redram Jay
I have been banking with them since 2017. I’ve used Wells Fargo, Chase, B Of A, and all the other large banks. Gate City is by far the most sincere helpful company I’ve trusted my money with. I’m living back in California now and always brag to everyone out here about them. They always go above and beyond to have my back.
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March 2020 by Brittney Dean
Gate city is great, as far as customer service I can’t say much. They are normally great which is why I’ve banked with them so long. Some of the workers are just rude and disrespectful.
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December 2019 by Martin Ankomah
I really love how they would call and check up on you and any thing that you would love to be done with regards to your accounts or services that they render. A great bank by all standards.
