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September 2022 by Cynthia D
I waited for the gentleman in front of me to collect his package and leave.I told the girl my name and box #. While she was looking for my package, the gentleman comes back and tells her it's not his package...not his name or box #. She scratches the box # out and sets the package down, asks my name and box # again. She then grabs the same package the guy just returned, which has my correct name and box #. "Oops, I should have looked further down" No! You should have looked at the label!!! Imagine that gentleman kept the package she gave him, which she had already scanned as picked up.No wonder I have issues getting packages.
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January 2021 by J H
Waiting days upon days for my mail and packages is unacceptable. And having a 4 hour window to actually speak to someone, send and pickup your packages is the worst! 1-5 PM most people are working.
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November 2020 by Jessica Padua
The service at this post office has severely declined in the last year. The hours are incompatible with anyone who works a day job. We get several package slips in the box and rather than put them in a package box after a few days, they will sit behind the counter for sometimes over a week because we don't have time to pick them up during the limited hours. We didn't have this problem with previous postal workers. It's extremely frustrating, especially when we have no other option.
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July 2019 by Christina Eisner
I just moved to Surrey so I am in the middle of changing addresses. I have had packages shipped to my new address, but they go to the post office. Instead of waiting for me to pick them up they send them back to Minot then Minot sends them to Bismarck, Bismarck sends them back to Minot and Minot back to Surrey. I have had this happen a few times in the past few weeks. If and when I can get to the post office they have no clue where my things are. This morning 06/29/2019 I went to the post office at 8:30am because they are "open" from 8-9:30 supposedly and the doors were locked. I needs to get a PO box like now, but with their ridiculous hours 1-5 and I work it's rather hard especially when they should be open on a Saturday and they're not! My packages have been missing since 06/21/2019 even though they say delivered to Surrey post office.
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May 2019 by Danna Murnyack
While the hours for the post office are limited, it's understandable that in a town this size, they are open only part-time. We have been pleased with reliable quality of help at the post office+haven't had any of the issues that the city of Minot appears to struggle with. It's great to not have to drive all the way into the city for postal services and there never seems to be a wait to be helped.
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May 2019 by Chad Thompson
I'm leaving this review in utter frustration. The price to have a PO Box is not going down the service we receive has definitely taken a dive. The people that work there are nice enough but so sick of the hours. Most of us work for a living in Minot which is 7-10 miles away. This leaves us no choice but to leave packages there for the little 1.5 hours they are open on Saturday. Today I took my lunch break, which I normally don't take because I'm in sales to go get my package. Hours weekdays is 1-5pm according to google. NOT this week however. Unbelievable! Not sure why the hours are different this week but they are. Beyond frustrating!
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January 2019 by Toni
We don't receive our packages until 2-3 days AFTER we have received notification that they have been delivered. We have repeatedly had to leave work early to be there for window service to ask for our packages, which are usually not found by the postal clerk yet the tracking numbers always say delivered. Never in my life have I had such a hard time getting my mail. Don't bother paying for expedited delivery because this Post Office will make sure it doesn't get to you on time.
