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February 2024 by Michael Strike
Wasn't worth the price.
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February 2024 by Paw99
me and some dude (another male) are gonna be renting a room, its gonna be a "blast"Rooms: Gonna be messy, sorryNearby activities: The rooms are full of activitySafety: Protection will be neededWalkability: I aint walkin after thisFood & drinks: I will be fullNoteworthy details: Smoking Runts
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February 2024 by Blue Collar Boys
BED BUG CENTRAL!!!!!!!! I have about 10-15 bed bug bites on me that appeared after I stayed at this establishment (2-19-2024)!! DO NOT STAY!!!!!!!Rooms: BED BUGS!!!!!!
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February 2024 by Tom Schmidt
I have been staying at this location an average of 6 nights a month for the last 3 years. At first impression, the hotel is upscale compared to regional options. Rooms are spacious, and kitchenette rooms are available. The lounge is extremely comfortable and offered great food in the beginning. I had no complaints the first year staying there. Since then, I have noticed a steady decline in service and cleanliness coupled with a steady increase in cost. I have traveled for work for the last 10 years and stayed in countless hotels. Traveling like that, you learn to roll with many minor imperfections or subtle changes in services from trip to trip. At this location, I have seen high staff turnover, multiple managers and an overall lack of interest in maintaining the facility. I have had numerous stays where the room given to me at check in was not cleaned after the last occupant. I have checked into my room on more than one occasion to discover hundreds of dead and halfdead flies littering the carpet and HVAC unit.During the last visit, my first room was missing both TVs, it had the fly problem, shower was molding and uncleaned and the toilet was disabled and half tore apart. The following room i was moved into was only marginally cleaner, at least the flies were swept up and the mice that left droppings in the cupboard must have previously checked out as I did not see it. On the second evening at around 8 pm I was called at work and informed that I would need to remove my belongings from the room as soon as possible and that they would be relocating me to an affiliated hotel across the parking lot. I was told the problem was with hot water. When I entered the building to retrieve my clothes and check out, I was immediately hit by a strong heating gas smell that carried through the lobby and all the way up to the third floor. Now the urgency of the phone call made more sense. That same smell was present in a room on the first floor 3 weeks prior. I can’t be certain what the issue was exactly but I highly doubt it was simply no hot water for showers as I was originally told. Since it was my last night and I was being relocated across the parking lot, I simply asked to check out and be refunded the cost of the room and that I would drive to my next location. The staff was unwilling to refund me indicating that they were not kicking me out since they had reserved a room for me in the other hotel. After some tense back and forth conversation, they did offer to give me $50 off. Mind you, the rooms at the other hotel are not comparable to the kitchenette room I was paying for and there was no mention of discount until I started the conversation. This whole situation, coupled with the decline in room cleanliness, has left me with no desire to set foot in this location again. I have no illusions that the hotel will even notice the income loss as they are generally fully booked by oil companies. I only write this as a cautionary tale for other travelers. Looks are deceiving at this place and your more likely to get a bug bite than a good night’s sleep or warm meal that you pay for.
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November 2023 by Tara S
Absolutely disgusting. They have bed bugs, which they're well aware of because when they were let know they simply said "man they're always on the 4th floor" so if you're well aware, yet fail to mention it- that is absolutely vile of you!! There is also mold in the showers. Despite all this, no refund was offered, simply was asked if I'd like to move to the room next door. Absolutely not?? Horrible Horrible Horrible.
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November 2023 by hannah siltala
found LIVE bedbugs and when i went down to the desk to let them know they made it clear that were already well aware of this and didn’t offer a refund, simply asked if i’d like the room next door. ABSOLUTELY NOT?? purely disgusting, mold in the showers also. do not stay here whatever you do!!!!
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November 2023 by Olivia S
so disgusting. bed bugs everywhere and the manager knew about them and didn’t say a word about them. my dad just stayed there and ended up with over 30 bites and all they did was hand him laundry soap and quarters and said why is it always a problem on the fourth floor. absolutely vile.Rooms: housekeeping didn’t go clean once in the 10 days he was there
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November 2023 by T N
Check reviews before booking. Front desk aint personable or welcoming. So we’re In town for a tournament. Upon check in, noticed a sign saying they don’t offer any type of breakfast (not even in restaurant downstairs either) but for some small fee you can go to the competitions place located right next door to and get some food. We got to our room, tv was left on, bathroom light was on. We got scared someone was already checked in. The mirror was dirty and we didn’t have any towels. After walking back down to the front desk, my key didn’t work to get back into my room.Definitely aint spending money here again.
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September 2023 by Cindy Kruizenga
They did not have my reservation, even with my confirmation number. After much squabbling They did give me a room. Had to pay for breakfast. Which was across the parking lot of a different hotel. Staff went back and forth between the two. The person who managed the front desk was holding a dog the entire time. Rooms were great, but it was hard to wrap my head around the staff.
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September 2023 by Alfred Hostler
Your online reservation need hardware upgrade as not happy with setup of your hotels
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July 2023 by Juan Camarillo
I understand hotels give less priority to crews staying in their hotel rooms but after a long day of working it be nice to check into a room with at least a clean bed. crumbs and dirty sheets... front office said we probably didnt get to thay room... THEN WHY HAVE ME CHECK INTO IT! great job on running your hotel ?
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June 2023 by Josh R.
I wouldn't recommend staying here for a fishing trip. I booked a room 3 months in advance, for a double queen with a sofa bed. When I checked in they put me in a double queen room without telling me anything had changed. I went to the front desk to see what the deal was and apparently making a reservation here doesn't guarantee you the room you reserved.
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June 2023 by Kindsey Dillard
The ONLY reason I am leaving 2 stars is because on my last visit, they accommodated the mistake in their listing and made it it right after a bit of back and forth. We stay there regularly with my husband's job, and the current stay he's on has been horrible. No ac in the room and it was reported yesterday. He was told it would be fixed while he was at work today. After working in the heat all day, came back to a hot room. They stated they didn't get to it because there were other areas of maintenance needing done today. 2 nights now in the heat. They also refuse to even comp a night or refund any portion of the stay even tho the amenities (air conditioning) are not being provided. Also, don't get your hopes up for a dip in the pool to cool off. It's closed for maintenance also.
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June 2023 by Kalona2012
Customer service? What's that? Very rude to guests, impatient with any questions or concerns.Been out here twice in the last month, pool closed both times.
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June 2023 by Julius Jacob
Being that the hotel is located in the middle of nowhere, it does feel quite luxurious compared to the alternatives in the area.My room was quite large, clean, and comfortable. The hotel room television is large and the internet connection is blazing fast which is great for online gaming. The only deficiencies with my room were a couple light bulbs burnt out.The fitness center is decent if you are looking for a casual workout, for a more serious heavy weightlifting session. You will have to go elsewhere.The hotel pool is laughably tiny... I wouldn't even call it a pool. The hotel was better off getting an inflatable pool and calling it a day lol.The front desk staff overall appear to be very miserable and do not like their jobs. The staff in the restaurant carry a very happy and outgoing demeanor.The restaurant food is okay. Each time I ordered food from the restaurant, my food came out lukewarm. The restaurant has a very great upscale dining atmosphere which gives it a big city feel.Overall, I enjoyed my stay here.