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November 2023 by Juanita Garcia
So much to say! Frustrating worst customer service EVER!! Stay away from here I rather pay more than to ever come here again!!! If I could do a 0 star I would. Awful place
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September 2023 by cheri churchill
Everyone in the automotive area is always very polite and informative!
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May 2023 by Blake Roberts
Went here because my truck developed a slow leak in the rear driverside tire. When we got there the old lady with the white hair was really rude and assumed we knew their procedures. She then went out to check our tire and before she brought it in to see what was the cause of the leak, she checked how much tread was on the tire. She then told us that someone had "over filled our tier and that we had driven on it for a long time". After reading some other reviews this seams like a common thing they say. After she said that she refused to work on the tire saying the tred was too low and that we need to buy a full new set of tires. We opted not to as it was a slow leek and we wanted a second opinion. We brought it to Tire One who where significantly more friendly. They checked out our tire and while the tread was low it wasn't necessary to replace it right now. Then the Tire One guys actually looked at the tire. They found that the problem was that the tire bead couldn't seal because of corrosion on rim witch they quickly fixed .TL:DR Walmart Auto care had the worst customer service that I have experienced in a long, long time, and wouldn't even consider looking to fix a problem and instead tried to sell me something I didn't need.
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February 2023 by Skullc00kie
Preference is for the Gateway Walmart Auto Center... Stay clear of this one if you can.
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January 2023 by Marcus C.
After waiting for 10-15 minutes waiting for someone to help me select the battery I needed for my car, someone finally came out of the garage. I said I needed help selecting my battery. This was about 4PM on a Sunday She looked in her book and told me which one I needed. I brought the battery over to her at the register and told her that the terminals on my current battery have different style terminals. I told her this 3 times and finally said she would look at the one in my car. She took one look and said "ya that's an H5". I went in and purchased the battery. She started walking away and I asked when the earliest was that they could get me in for the instillation. She said flatly "Tomorrow" and started walking away from me again. I asked specifically if I needed to make an appointment or was this going to be a walk in. She said that they don't do appointments for batteries. That I just show up with the battery and they would put it in. I work 9-5 so my wife took my car in to have the battery installed. My wife took the car there at about 2PM and was told after waiting for some time to anyone to show up that they have 4 cars in the shop. That they weren't going to be doing any more today. According to this shop, they don't close until 6PM. They told my wife that I or my wife needs to bring in my car at 7AM the next day or it can't be done. My wife asked what if we can't bring in the car that early. The person my wife was speaking to just shrugged and walked off. She waited there for over 20 minutes before she left and not one employee acknowledged her existence. I had to drive to the next Walmart which is not that close to get this battery installed. My old battery had failed 2-3 times already before I bought this battery. I needed this battery installed that day!
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December 2022 by Kyra
They didn't even work on my car but I brought in a battery and they lady was so rude and rolled her eyes at me for asking her a question. I won't be bringing my car here to be worked on.Service: Battery
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November 2022 by Delta Saunders
Very nice . Great prices ?. I got a new sett of tires best price in town. You just need an appointment for tires ..??????????? Waylon is so kind and has a smile ? everytime
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November 2022 by Tim S.
I have only good to say about the people that run this auto care unit! I've gotten tires here several times and the are always knowledgeable and friendly. I've needed to give special instructions a few times and the folks behind the counter are always very helpful . If you come in all rude and grumpy you might have different results but I always get excellent service here!
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March 2022 by Daniel Kartes
Overworked and underpaid employees with all the customer service skill of the LAPD. That being said, “Always low prices, Always Walmart!”
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December 2021 by Kip Janes
Sent daughter to have tire repaired and they said that nail or screw was to close to side wall and could not repair. Also other tire was to low for tread. Tried to sell her 2 tires. I told her to not have it done. When I looked at it. They didn't even remove the tire to check for the leak. I check where the leak was and it was a plug in the center tread of tire. I patched the tire and other tire has 1/2 the tread left. I'm a mechanic of 40+ years and if they don't won't to do there job they should be fired from management all the way down.Service: Tyres
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December 2021 by Roger & Kim Ronan
Five stars all day long in my book. I went in for a rotation, (4 tires). The gal at the service center was very helpful and professional. I didn’t have all the paperwork with me and she was very accommodating. It didn’t appear that they were real busy at the time however, I was expecting a rotation would take about 30 minutes. She went out to my vehicle and took some preliminary information like the license plate and Vin. She came back in and I gave her the keys, within a minute I got a text that they were working on my car. Exactly 10 minutes later, (I’m not exaggerating, I’d post a picture if I could), I got another text that my car was done. I couldn’t believe how quick it was so I checked my two messages, like I said, 10 minutes apart. Not sure how many employees worked on my car …………. regardless, 10 minutes is very impressive to rotate 4 tires. ⭐️⭐️⭐️⭐️⭐️Service: Tyres
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December 2021 by Matthew Korus
Everybody here treats their customers like dog s$#@. They pick and choose what they want to do. They won't do just one tire They refuse. Worst place in town to get any work done to a vehicle what so ever. They DO NOT do what they say they can online or in the store. Old lady with the white hair has the worst attitude ever.Service: Tires
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October 2021 by JR T
Never, never, NEVER put a rude staff at the front desk. It is bad for business.
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October 2021 by Brian Clow
I received the worst customer service of my life from this auto center!! I bought tires online and was told to pick them up at the auto center, which closed at 6pm. I showed up at 5:25pm and the doors were locked. Tried calling and the phone rang for 20 minutes while I walked into the store from the front door and back to auto. I found 2 associates standing around talking when I got there and asked about my online order. Associate 1 walked to the back and grabbed my tires and threw them on a cart, didn't offer to mount them. I told him I was going to drive my truck back around to load them and he said the door was locked. I had to push this cart out the front without paperwork or anything. God awful!!!!
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August 2021 by Olivia Smith
I went here to get an oil change and afterwards when I was paying they said that my tires were overinflated and that they had deflated them. I checked the pressure afterwards and they were about 25 PSI too low. Not sure what the hell they were thinking but now I have to go fill my tires again.Service: Oil change