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March 2024 by Mama Mary
I ALWAYS have the WORST experience here, especially with Krystal. I seem to getting the highest price possible compared to the other employees calculations. Highly unprofessional especially with the inappropriate talking. I wish I knew when to go to the store when she’s not there but sadly I cannot. I will be switching to Verizon because I cannot do the high prices she gives me when I thought I’d be getting a better deal.
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February 2024 by Mleko Floof
The service and employees here were so much better when Skylar was the manager. It takes forever now just to pay my bill. The new manager is awful. 3 stars only because Krystal is amazing though!
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October 2023 by Krystal Morrison
Super proud of how far this team has come in the year of me being here , I am so happy to be here and love every bit of it
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September 2023 by Jake Scott
The staff is very nice and helpful but make promises they cant keep. If they tell you your getting gift cards or a fixed monthly rate for your phone bill, better think again. Sadly too, the billing team is awful. But again theyre very kind store workers.
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August 2023 by Cheyenne Clifton
Went in for a cracked screen. Came out with a $80 credit towards my bill. And $40 less month. And a new phone(through insurance) on the way to replace my broken phone. They were very helpful to me!
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June 2023 by Marisol R.
Came in today to purchase 2 new phones... Didn't even get greeted or acknowledged. Also, their displays are old, they don't carry the new models that came out earlier in the month??Guess I'll take my business somewhere else!
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June 2023 by Krista Pruneda
Amazing customer service! They did everything in their power to get me my phones even with a long wait time.
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May 2023 by Kori
Friendly and knowledgeable. Not too pushy which I liked.
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February 2023 by Clayton Flock
They never have anything for flip phones. I bought my phone there. Wouldn't there be items for my phone?
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January 2023 by Eric Castle
This store didn't know what they were selling me. I was sold on promotions that turn out don't apply to my situation. Once the bill came through so I could realize that I was sold something that doesn't apply to me it was too late to stop my order without being stuck into a 2 year agreement. Very unhappy.
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December 2022 by melissa mosqueda
They have the worst customer service and they flat out lie to you about promotions. Went in there during their "free" samsung watch promotion. Husband was deployed and he wanted one. I went in and was told to pick between 2 colors, pink or black, no mention on the difference in sizes (given that the bigger ones weren't "free"), was told I would only be paying for a line add on to that watch and NOT the watch. I didn't pay attention to the bill details until my husband returned from deployment months later and accessed the bill details through his line, turns out this watch wasn't free when they said it was. Called customer service and they did NOTHING. Even when it was their employees who lied. Hoping to change providers soon, especially after the data breach in 2021! Military friendly? not at all.
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September 2022 by lee arnold
Brian & his team were absolutely fantastic. Beyond impressed as a lifelong Verizon customer, they made the switch easy & fun! 10/10
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August 2022 by Sandeep Singhal
Most rude and unprofessional staff I have seen in my life especially a lady. If you don't follow their instructions, like if they instruct you to sit/stand in a store corner, they will call the cops for your behavior. The company itself is a fraud. I have changed the provider after Sprint merged into T-mobile. They tell you the different bill at the time of contract as compared to what you will receive and then you are fired to pay that bill.
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August 2022 by Ajit Bhat
Quite disappointed with today's visit. The associate was not able to port my number, and took forever to even address what was happening. I would rather do it online and save a ton of time.
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July 2022 by Newington Tamaalii
Huge thank you to the manager, Brian, for his excellent customer service. He got my wife’s Apple Watch service fixed and my phone bill corrected in a very timely manner
