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September 2023 by Zach Fuller
Why you lie about your store hours? 7 pm what happened
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October 2022 by Kawi Girl
When someone buys a ring and have to get a different size online or not that price should be honored! Won’t do business here again
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August 2022 by Term Limitsparty
Terrible customer experience, if you're looking to buy jewelry, I'd suggest you shop elsewhere.
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May 2022 by Tim Durand
Called to confirm coming in. The lady was aware I was coming I drove over a hour there to find gates closed and the lady closing the store. So I called and she flat out looked at the phone ignoring my call till I tapped on the gate and she still didn’t want to pick up the phone. Very disrespectful for someone that says they have been there for over 20 years. Also stating she couldn’t re open store after it was closed. Complete disrespect I will never return to this store again
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January 2022 by Mary Robbins
My mother's ring is pretty but I had my kid's names engraved on it by their birth stones and it's so dam small I have to use a magnifying glass to see their names I am so disappointed.
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January 2022 by Caitlin Pankratz
I've been to at least 20 different jewelry stores and would recommend this one hands down thanks to the employees: Ryan and Lacey made this the best shopping experience I could have imagined. They were so helpful/supportive!
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November 2021 by Emma Eller
Very helpful kind people and helped me learn what is cheap
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November 2021 by Caitlin Grace
I've been to at least 20 different jewelry stores and would recommend this one hands down thanks to the employees: Ryan and Lacey made this the best shopping experience I could have imagined. They were so helpful/supportive!
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September 2021 by Thora Ophus
Huge shout out to Ryan at the Grand Forks and Fargo ND location. He is amazing to work with and makes sure everything is perfect.
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July 2021 by Ravynne Carlson
My fiance bought my ring from there the ring itself is beautiful but I would never suggest Kay Jewelers to another person. When he first bought the ring he gave our address for a credit check and they ended up mailing the billing receipts to our house. He tried to have them switch the address after they told him that the Billings will be mailed and told him that they could not change the address. Leading to me opening up the mailbox and figuring out that he bought a ring. They should be ashamed! And now after he had proposed to me I have a warranty that makes me bring my ring in to get serviced every 6 months. So I looked up on Google what time they opened it said 10:00 and it was updated a week ago. I walk into the mall and they still have all of their doors closed with a sign saying they open at 11:00. Not only did they ruin the biggest surprise of my lifetime but now they don't even open when they say that they're open. This Branch should be shut down immediately it's absolutely god-awful. You can go so many other places and get great jewelry with no hassle. Never buy anything in here!
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January 2021 by Peter Owlboy
Always good jewelry...
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September 2020 by Bridget Beranek
Got my wedding ring and now twice diamonds had falling out of my ring and the store isn’t open once again!
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August 2020 by Jesicah Pringle
very frustrated with this kay jewelers. i have tried calling multiple times at different times of the day and never get an answer. i live hours away so i wanted to make sure my ring was done before i drove but still haven’t gotten anything yet, it’s been about 3 days.
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May 2019 by steph travis
I was so unsure about going to KAY when my fiance and I picked out my engagement ring last year. I have always purchased my jewelry elsewhere in the past, however we couldn't find what we wanted at those places...so we gave it a shot.
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January 2019 by Leslie Barth
Excellent experience every time.
