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August 2024 by Matt Burdick
I have been to this shop 3 times in 3 months. Largely because they were quoting cheaper than the shop I typically went to. Unfortunately I won't be going there any longer.
On this most recent experience, I was having trouble with my auto stop on my 2018 GMC Sierra. After having it for an afternoon, they told me a belt and tensioner had to be replaced but had to order the part. It would be the following week at the earliest. I would be responsible for repair plus parts plus diagnostic fee).
When we scheduled the repair, I made it crystal clear that I needed my vehicle back quickly as possible as I am a rideshare driver and no car means no income. He assured me he only needed it for an hour or two and then I could have it back. So I scheduled it for 1 pm on a quiet afternoon in my deliveries.
The day of the repair, I dropped it off even a half an hour early. Again, when dropping off, I told Bob i needed it asap and he asked when. I said before 5 pm. He made a note for 4:30 pm so there was a buffer. I smiled and said thank you.
About an hour into the repair, I was called and told there was actually another belt they had to cut and replace to get at the belt they were already replacing. But apparently this was not realized when doing the first assessment. So the tech who found the issue didn't know he would have to remove the other belt?
So he tells me they cut the other belt and didn't realized they had to order yet another belt and no one in town has it. So now my car is immovable because the belt cut was essential to run water pump and would need the belt ordered. Now I am without the vehicle I need for income. Despite me stressing the urgency of needing my car back.
Next day, they get the belt with the day half over. Offer no discount on the repair. And I am out almost 2 days of income out with no restitution. Oh, they offered to get me a rental car, but I can't use that for ride share as I need my licensed, insured, and registered car.
I won't be going back.
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July 2024 by Smokey Swenson
Bob serviced my van and did a fantastic job. He was upfront and honest throughout the entire process. I'll definitely be using their services again and recommending them to friends.
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April 2024 by Ang
I had a great experience at Golden Rule! They let me know what was wrong and how much it would be to fix it before going ahead with the repair. They were timely and professional. Thank you!
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March 2024 by Sarah says hello
Had a wonderful experince with them when my car broke down. Their prices are comparable to surrounding shops however everyone I interacted with was super helpful and knowledgeable and thus I couldn't say something bad about them even if I wanted to 10/10 will go to them if I find myself needing car help again in the grand forks area
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March 2024 by Blake Christianson, Greenberg Realty
Honest and reliable to get things done
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February 2024 by Alex Alexander
Great staff; friendly and knowledgeable.
Great service: reasonably priced and prompt.
Great results: fixed the issue right away
I'll be choosing Golden Rule from now on for repairs.
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December 2023 by Amber Blackwell
Thank you for all your help and knowledge
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September 2023 by Samantha McLean
Fixed great. Good price. Right on time. Trustworthy and friendly.
Would recommend to a friend.
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September 2023 by Mike Satterthwaite
Great bunch fixed asap
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September 2023 by Tanner Hanson
Great customer service very helpful and not getting ripped off very helpfulService: Electrical
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September 2023 by Cynthia Prom
Thanks team for fixing my daughter's electrical problem. No more dead batteries.Service: Electrical repair
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August 2023 by Samantha “Sami R” McLean
Fixed great. Good price. Right on time. Trustworthy and friendly.Would recommend to a friend.
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August 2023 by Daniel
It got more and more expensive I'll prefer to go to dealership shop for the same price.Services: Transmission
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July 2023 by Travis Smith
I recently had the pleasure of visiting Golden Rule Auto for my cars A/C repair, and I must say, the experience was nothing short of outstanding! From start to finish, their commitment to customer service, fair pricing, and timely repairs left a lasting impression on me.First and foremost, I was greeted by their friendly and knowledgeable staff upon entering the premises. They were attentive, patient, and took the time to listen to my concerns about my vehicle. Their approachable demeanor immediately put me at ease, and I felt confident that my car was in good hands.One of the aspects that truly stood out during my visit was the transparency in pricing. Unlike some other auto shops I've been to, Golden Rule Auto provided me with a detailed breakdown of the estimated costs for the repairs. There were no hidden fees or surprises, which was a breath of fresh air. The fairness of their pricing was evident, and it gave me the peace of mind that I was not being taken advantage of.Perhaps the most impressive aspect of my experience was the speed at which they diagnosed and fixed my car. Time is precious, and I was delighted to see that they efficiently identified the issue and promptly began the repairs. The team at Golden Rule Auto demonstrated exceptional expertise and professionalism throughout the process, ensuring that my car was back on the road in no time.What truly sets Golden Rule Auto apart is their genuine commitment to customer satisfaction. They went above and beyond to make sure I was informed at every step of the way. They even provided me with useful tips and advice to prevent similar issues in the future. It was evident that they cared about my well-being and the longevity of my vehicle, and for that, I am incredibly grateful.In conclusion, I wholeheartedly recommend Golden Rule Auto to anyone in need of car repairs or services. The level of customer service, fair pricing, and timely repairsService: Air conditioning
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March 2023 by Rochelle Windley
Long story, short. My transmission died and I had a tow by Braden from 701 Towing to Golden Rule. Since I am new to the area I was grateful for a recommendation. Golden Rule was booked up but was still able to get my car in that week to diagnose it. Noel was fantastic at keeping in touch and extremely knowledgeable for my options. I ended not getting any work done at Golden Rule and bought a replacement car instead, but my experience with the level of service Noel provided has made me a lifelong customer already!
