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December 2023 by Adam Forness
I think everyone should bank here!
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June 2023 by Bogdan Bogdanovish
I really wish the hours of operation stated on here would match the phone. Can't get through before 9 am. So something needs to change, it is hard to plan your day around wrongful information. Very unprofessional
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March 2023 by Patricia McKinney
They are always helpfui and friendly! They also have cookies and coffee everyday! Plus special gifts for new customers!
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December 2022 by Safari Restaurant
The best bank Ñîçê customer service always they welcome to the customer
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September 2022 by Kawi Girl
When your systems are down! Put signs up so people don’t have to waist their time being told you have to go to another branch! Huge inconvenience! Considering moving all 3 of my accounts to another bank
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December 2021 by kevin boyer jr
Always friendly and helpful !
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October 2021 by Pierce Foss
Can't say enough good things about gate city bank. Best rates, extremely helpful, and they seem like a local bank rather than some death star franchise like wells fargo. Brittney is our go to for any needs with loans!
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September 2021 by Pete Speicher
Banking is excellent, local branch off 24th is awesome, all of the tellers are great. Mortgage department is literally the worst financial services department I have ever worked with. Applied late June for a mortgage refinance and after making multiple calls in August to give me a new loan officer, the assigned one finally called and promised it would be done by end of August. Last I have heard from him! Now, the website says 10.29.2021 anticipated closing date. ZERO COMMUNICATION as to why there are multiple delays, just blames how "busy" they are. Recommended for a decent regional bank for checking and savings, but definitely not for a mortgage.
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October 2020 by myfavorites1016
Im very pleased with service , i cant see it possible to rate this bank so low , you cant please everyone, so far my experience is excellent
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May 2019 by Jill gerszewski
We used Emily Hills for our mortgage loan. She made the process quick and effortless. She answered all questions immediately. Overall made the entire process painless for us! I look forward to working with her in the for any and all loans I may need!
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February 2019 by Ace Ashley
Were it not for a serious tiff between myself and Carli N., it would be a 5 âï¸ rating.
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November 2018 by Stephanie Colter
Not impressed with their customer service. They made it seem like I was an inconvenience for depositing a check.
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September 2018 by Joe Holtz
Best bank I've ever been in . My home loan was the best .I will use them for all my financial needs Being a small business when I purchased my home they treated me like a large business . So polite and courteous .
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April 2018 by Alexa Haugen
Rachel has the best customer service there. She alway has a positive attitude and smiles all the time. When Rachel helps you, you'll feel welcomed into that bank.
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October 2017 by Zachary Winkler
Been screwed over countless times now, customer service is terrible, representatives can't even answer simple questions. This is my last day with this bank.
