-
April 2022 by Debra Biel
Helpful sales associates…reasonable prices
-
October 2021 by Erika Ashley K.
We've shopped at Furniture Row in TX, and we loved our experience there so it was a no-brainer about where we would be finding our furniture now that we live in ND. Still, we thought we'd look around at other local furniture stores in the area before we "settled" for what we already knew we wanted at Furniture Row.... There was absolutely no comparison. I'm not going to name names, but none of the 4 other local furniture stores we went to even came close to the quality of furniture that we found in Furniture Row. You might pay a tad more at FR than you do as other stores, but this is furniture that was made to LAST. You won't be replacing it every 2-3 years like you would at most other stores. No creaking, no wobbling, no worn out materials... everything is absolutely top-notch quality at FR. And when you're ready to commit to beautiful furniture sets of amazing craftsmanship, stop by the local FR and ask for Tina. She was such a pleasure to work with, is willing to offer advice when asked, and is helpful without hovering. She's the top-quality representative at the top-quality furniture store. You can't go wrong!
-
August 2021 by Jovita Smith
Great customer service and knowledgeable about their products.
-
August 2021 by Erika Fricke
Very nice.....?
-
August 2021 by LanaRae Bento
The staff their was great and we got the table and buffet we wanted. Teresa was just awesome even with a broken leg she had such a great attitude. Will never go anywhere else for furniture.
-
February 2021 by Kathy Duval
Staff was very helpful and professional.
-
December 2020 by LuAnn Morsching Mlodzik
God quality and the associate Terrell was friendly and knowledgeable
-
October 2020 by Ramona Savoie Hechtl
Thomas helped us and he was he was great. We wanted a table and chairs set that we could take home that day. He showed us all the models that were available. We found the perfect set with his help. Gene in the warehouse got everything together for us and loaded into our truck. He was so nice and helpful. I highly recommend Furniture Row
-
June 2019 by Kela S.
2 stars because I like the furniture that is there. But the communication and customer service is not the greatest. I have been waiting one one nightstand to complete our full bedroom set for three weeks. They never reached out to me to let me know there was an issue, every time I call I talk to someone else who says "it will for sure be here in the next couple days" three weeks later, it's still not here and not once have they reached out to me to let me know of a delay. My item has been "in transit" for three weeks, and not one time did they try to find out what the issue was on their own. I called after every ETA they gave me went by without a call. I'm
-
February 2019 by Henry Campos
Stand behind the products they sell. I spend over $2000 on a leather sofa and love seat and now the stitching is falling apart on the sofa but Sofa Mart, Furniture Row and Allaway Warranty company won't do anything about it. Horrible customer service. I will spread the word on how they have treated me after the fact. Buyers Beware
-
January 2019 by Steve V.
Furniture is nice but service is terrible. I had a salesmen that knew nothing. Luckily i have years in the furniture business. Bought the furniture, opened an account and set delivery. A month later I stopped by to check on my order. Several items has gone on backorder and delivery date had been changed. All with out contacting me. For weeks I went round and round with the staff. Finally they got me to a manager in Denver. He worked to clear up the mess and while not everything was fixed he was good to work with. With some many companies out there why do business with a poor company.
-
October 2018 by Nikki V.
The absolute best customer service! Theresa made it possible for us to get an awesome couch at an incredible price. I won't go anywhere else!
