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November 2021 by Shon K.
Always been a Costco guy and has never been to a Sam's Club until here. Gotta say, I like it. Same model as the C store - but different things available. Different clothing lines and some different food offerings. I'm a member for life now.
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September 2021 by Freda L.
My wife and I were in Sams Club on 13th Avenue S. Fargo today. Not a good visit. Two of the four items went there to purchase were out of stock. The store looked like a bomb hit it - pallets with unopened boxes in the aisles, some with "keep frozen" on them, items moved from their usual places and just a shabby look to the place. Renew membership next winter?
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June 2021 by Courtney Wirth
This Sam’s Club is always clean, employees are busy but willing to help when asked! Check out process is always smooth and quick.
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June 2021 by Liberty Smith
When a general manager blatantly lies about a display TV not being the same as the boxed ones. And refuses to honor the price displayed only to find out the display TV IS in fact the same and still refuses to honor the price.
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February 2020 by Random S.
I love being harass as soon as I walk into the store.(sarcasm) the lady at the front door is very rude and I've talked to a manager about it multiple times and they said they'd deal with it but nothing ever happens except her being gone the next day but she's usual back the the day after. I hate to pay for a membership just to get asked repeatedly to see the membership card I mean you need the card just to check out so you shouldn't need to see it when you walk in ps the fresh veggies and fruit section smells of rotting something. I'm not sure if it's the fruit or the vegetables but it's terrible if I could give zero stars I would.
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November 2019 by Normita Webber
Good price n friendly Associate nice to shop Reasonable price
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November 2019 by Michelle H.
The best place to shop for produce in Grand Forks. The scan an go app also saves me so much time.
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September 2019 by Louis M.
Here is something that will improve profitability and it will save men from having to do backbreaking work in the hot sun, wind and snow. You introduce a cart rental system, where you have to put in a quarter in order to get a shopping cart. Then, you have them put the cart in a special corral right in front of the store, so they don't have to come back inside in order to return the shopping cart. For the first month, you hand out plastic quarters, so the customers can gradually get used to it. Then, after that, you issue the door greeters with belt model coin changing machines, so if the customer doesn't have a quarter, you can change 1s and 5s for them. It's always men having to do this job. It would equalize the disparity between the relative difficulty of the jobs men have to do in the store and the jobs women have to do in the store. It would also save people's cars from damage. In a windstorm a shopping cart can become a flying projectile. The same if a car hits a cart and it flies off and hits another car. Who is going to pay for that auto damage? With a cart rental system, you'll see, there will be no shopping carts in the parking lot. The damage can be considerable. Body shops aren't known for their charity. The damage can be like $1,000 and the customer usually expects the store to pay for it. But, the store doesn't have to pay for it, as long as they hire a cart wrangler and have a cart corral. Yes, some customers will get angry. Yes, some customers will threaten to cash in their membership. And some will actually go through with it. But, in the long run, this new system will save a lot of money. You can even hand out flyers, warning customers that you are changing how customers will use shopping carts and why you intend to make this change, in advance of setting it up. Let's say one store employs two full-time cart wranglers and they work about 10 hours a day. For each one, after workman's comp and everything, you are probably giving them $20 an hour. $400 a day for a whole month. That comes to $12,000 a month, or $144,000 per year for just the cart wranglers, for each store. 600 stores. That should save the company $86,000,000 at the end of each year. Let's say each store loses 10 customers who spend $2,000 per year, or $20,000 in lost revenue. That comes out to a lost revenue of $12,000,000 for all your stores. Under those calculations, you've made a profit of about $74,000,000. The calculations might even be better than that. If your 'bean counters' find that in a store like ALDI less carts are lost due to theft, then those additional numbers can be factored in and the odds of profitability would be improved by making the switch. Ok, for the first couple weeks, you're going to want an employee out there, helping customers get used to the new system with the shopping carts, probably mostly as a form of reassurance that the store is the same as it has always been. But, after that, when enough customers get used to renting their cart, then the customers will just start helping each other and you won't have to worry as much about it. Many customers will already be prepared for the change, because they had to detach the cart and there was a plastic quarter in there, anyway. And they were being encouraged to return the cart to the corral and re-attach it, rather than just leaving their cart, wherever in the parking lot or putting it in one of the corrals. I guess you could put a sign on the window, that says 'remember your quarter!'
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July 2019 by Mike Flory
Very very nice
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June 2019 by Louis M.
I've been unhappy as a member of Sam's Club, these past few years. I'm not great at dealing with people. But, both Sam's and Wal-Mart have tools that enable me to mind my own business and to really avoid having to deal with people, for the most part. So, I'm grateful to them for offering these tools for a reasonable price. I'm a little behind on my conversion to digital in certain areas of life. I got to get with the program. It is the 21st century! I remembered that Sam's offered a Click and Pull service, but I didn't really think it would be of benefit to me. I thought it was just for business members or required a large minimum order or would waste employee's time. So, I called and found out that all levels of membership are eligible, there is no minimum order and no minimum dollar amount. You could just add bananas, for a $1 and they would process it. Lots of places are converting to a digital system, but some don't have freezers or refrigerators or allow you to order produce. Sam's system is much more elaborate. Plus, there are quite a few advantages to becoming a digital consumer. First, you get to see the entire product line, not just what you see on the shelves. There are lots of items Sam's Club sells that are online products, rather than in club products. Second, you get to read reviews, submitted by regular folks. You can even delay paying until you've arrived in the store, then pay in cash or food stamps. There are a few areas where you will still have to go onto the sales floor. Books, magazines, Tires, Optical, gas and Liquor. The membership price of $45 per year is money well spent, if I save nothing, because $4 a month is peanuts for removing the stress of having to deal with people from my life. I don't know if any of you have ever taken a look at Instacart, but those guys have a different pricing structure. What a relief that they are solving real world problems! Oh, and read those reviews carefully, at your leisure. There are a lot of products in this store that are really crappy. Take a look at their Norwegian Smoked Salmon. You can flip it over in their images section and you'll see it contains 3 other types of fish, but the front cover doesn't mention it. Using Click and Pull also allows you to avoid impulse purchases. Oh, and check the shipping charges, for online products, if you are a basic member, by adding the item to your shopping cart. The shipping is included with some items. With others, the fee is cheap, maybe $2. So, you don't have to be a Plus member to buy their online products, without breaking the bank.
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June 2019 by Delia Thomas
Jasmine (tastes and tips counter) Such a wonderful lady, exotic voice/accent and charismatic.. Because of her we buy the Red Shrimp! She's such a sweetheart.!
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May 2019 by Jaron M.
It's Sam's Club. U like it and put up with so-so service occasionally (which occasion I have yet to have, OR you get in a tizzy over one experience and give a 1 star despite the fact that they have great baby back ribs and pork butts. I gave four stars because certain foods like eggs and watermelons are cheaper next door at Walmart. I paid for the $100 for the upgraded membership and got $150 back in rewards last year, but we spend a lot of money here for groceries. I doubt the average family of two or individual member would benefit from the upgrade.
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March 2019 by Louis M.
This store saddens me, greatly, because Hugo's is such a terrible store and we need Sam's Club to offer a little competition. I used to really enjoy shopping at Sam's Club. But, now, those days are long gone. But, I've heard Sam's Club is slowly evolving to become a mail order business. Stores are closing and being converted to distribution centers. But, how can anyone in their right mind patronize this business after the ruthless way that they closed 63 stores at the beginning of 2018 with no warning to any of the employees? Just a sign on the door that said 'You thought you had a job, smell you later!' When a worker is part of a labor union, they can't be fired without cause. They can't be fired at will. And they are likely to have good health care, with low co-pays and a pension plan. Furthermore, when many jobs are unionized in an industry or in a region, non-union jobs need to raise their standards in order to compete with those union jobs. In retail environments, workers work for years without learning any skills. They are beholden to their bosses, who can dominate them through fear, on a daily basis. The only thing they can bring to the next employer is their ability to be obedient or to suck up to both customers and management. And it is not a feeling they bring home, at night, that makes them feel happy about the course of their lives. Now, the meat department is an exception. They are learning skills that they can bring to the next employer, to put on a resume. Their job isn't totally about customer service skills. This business may not take advantage of workers in terms of pay, but they do so in other ways. Like in scheduling, giving people the hours they need and the flexibility to have the same set schedule or to have some control over scheduling. Or to be released for medical appointments or time for college or certain times they need for church or family. So, when I go in here, to shop, I feel like I'm feasting on human misery. I feel like any complaint I make will just exacerbate the suffering I see. Management seems to misinterpret my complaints. Have you ever heard of malicious obedience? It's when someone does what you tell them to do, but not in the way you had hoped, so it ends up turning out bad and it is all your fault, because they gave you what you wanted. Of people whose only form of therapy is eating and who are prone to obesity and returning to this store to buy bulk quantities of food in order to suppress their feelings of hate for their measly lives. I just couldn't do it, any longer.
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March 2019 by Bernice M.
It saddens me to leave a not-so-positive review for customer service as I have been a Sam's Club member with a great experience each and every time I have come to this location. LeAnn was my cashier who not only ignored me (without greeting) but had a helper, Trina, who was equally cold: "Put your cart on this side." Also with out greeting. I, instead greeted LeAnn (with a smile), who never once made eye contact with me. Once both transactions were completed, she proceeded to walk off (possible bathroom break), without bidding me a good day or thank you, and again, without eye contact. I was there 03/09/19 at approximate check-out time 5:17pm and 5:18pm (receipt times). I even went back to ask Trina for LeAnn's name so I could leave a yelp review. I am hoping maybe today was just a rough day for both.
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November 2018 by Nichole Lewis
great store, great food, amazongly friendly employees! we look forward to shopping there every 2 weeks.