-
October 2023 by Matt Sailer
Recently had an older domestic car into Braaten's north location. Had recently had an oil change at one of the big dealerships in town that informed me I had an axle seal failing amongst other things on their checklist. The manager at Braaten's (Ryan) was very upfront with me and explained that there was a small weeping of the seal. However that given the age of the car, and the very minor nature of the leak, that it wasn't a necessary repair at the moment and to just continue monitoring it every so often. It most likely will be a non-factor for the remaining life of the car. He could have done the expensive seal repair and I would have been none the wiser but instead i just had a few dollars of routine maintence. Braaten's gained a new customer as after this visit, if they tell me something is needed, I will trust that it's actually needed. I fully recommend them.
-
October 2023 by Amber Grigsby
The mechanics at this shop are excellent. They’ve provided incredible service at a reasonable price unlike many other mechanics in town. I intend on exclusively utilizing their service moving forward. 10/10.
-
October 2023 by Wesley Smith
They were very nice. Didn't have work done really just needed valve stems. They were helpful and got me what I needed.
-
August 2023 by G.G.
Only place that actually took the time to discuss options besides ordering online and giving off the energy of they hated the fact I even asked them to do what their job required. When I popped into Braaten’s shop it was personable didn’t feel like just another company taking my money without the acknowledgment we are both humans.Appreciate you Ryan!Thank you for helping out in a very timely manner. When I was on the verge of giving up.The fact all these places advertise tires and rims yet don’t have anything in stock or even sell rims.
-
August 2023 by Ryan Kroese
I wish I could rate this higher, Ryan at the front desk was very nice. They fixed my vehicle in a timely manner and so far I’m pleased with the work. However the transparency that I received on my bill was anything but satisfactory. Ryan told me the part was around $1000 so i told him I would go online and see if I could find it cheaper.(same part and part #) he said by doing this they couldn’t warranty the part or service, I said that was fine. After receiving my bill I saw labor was $200 an hour opposed to $145. When asking Ryan about that, he told me shop rate is higher for outside parts which was never discussed with me. At 7.5 hrs of labor is an extra $412 so the money I saved on the part I ordered is down the drain and now I have no warranty on the job done for pretty much the same price I would’ve paid if they ordered the same OEM part. If this would have been discussed with me I would’ve just had them order all parts and paid same price but with a warranty.Service: Transmission
-
August 2023 by Jan Ress
Been going there for probably 8 yrs. Great small town service. And always friendly staff. Trustworthy too.
-
August 2023 by Black H.
I bought brand-new hi end tires and brought them to this place to be put on. They drove my car out back through the back alley filled with trash and nails. A screw made a hole in one of them. BRAND NEW first-day tires. They did not tell me and let me drive off. 5 minutes later I drove back with half my tire flat. Did they replace it, NO they put a plug in it. Don't take your car here unless you want unprofessional crooks handling your car.
-
June 2023 by Michelle Mattson
Great guys! Only place I go to get work done to my vehicle.
-
April 2023 by master ninja
I have a 2007 Toyota FJ Cruiser that is getting up there in miles. A clunking rotational noise started a year ago and would come and go. I took it to Rydell Toyota several times to at least identify the issue. They had my vehicle for two days on multiple occasions. When I went to pick it up they told me there was no sound. The moment I drove off the lot it was there. Long story short- they ended up cutting off part of a heat shield. The sound seemed to lessen and then it did eventually disappear. However, periodically it would come back. I read a bunch of forums and thought I must need new heat shields so I set up an appointment with the dealership again. But at this point the sound had gotten to a terrifying level. I called Braaten’s and asked if there was any way they could see my vehicle that morning. They told me to come right away and they’d squeeze me in. Within one hour they identified the problem- my parking brake housing (I think that was what they said it was) had broken apart somehow and was causing the awful noise. They solved the problem for me in one go! Toyota- who are supposed to be the FJ experts- never found the reason, ruined my heat shield, and charged me more than $1000 to waste my time. I even had to rent a car for them to “diagnose” my problem overnight. Braaten’s charged me 10% that amount and not only fixed my problem- they gave me peace of mind. I will never go anywhere else. I can’t recommend Braaten’s enough!Services: General repairs & maintenance
-
April 2023 by Shelly BabyGirl
The mechanic is completely unhinged! He screamed at me after I told him my car was still having issues. They never fixed anything, just took my money.Service: Steering & suspension repair
-
February 2023 by Doug Ortiz
Shout out to Braaten's and Tyler for helping out quickly with a hood latching issue so my family could get on the road, safely! I appreciate you fitting them in!
-
October 2022 by Michael Horwath
Had my radiator and front end replaced. Took multiple months to complete. Have have had over heating problems a month later. Passenger fog light keep popping out. Passenger side bumper is out of place. Will not have them fix the problems. Had a professional business repair it. I guess that's what you get when a insurance claim is involved.
-
September 2022 by Allen Christopher
Beware! Only get oil changes from this company. Their mechanics will misdiagnosed problems to cause upcharges to the customer and delays in repair work.While trying to get my air conditioner recharged and fixed in my vehicle. They replaced a hose for the ac unit. I picked up my car (400+ for that repair)and drove home when I realized the ac was not blowing cold air. I had to bring it back to them an hour after picking it up, and they replaced another part of tha ac. (150+ for 2nd repair) When I picked up my vehicle the second time the ac was working fine. I drove for 2 weeks and the cold air stopped again. I brought it back into their south end location, being the north end had already tried twice and didn't fix the problem. They found another leak and want 500+ to fix it a third time. Which I declined because they could not answer whether this was the original problem-not the hose they replaced-nor why they didn't see and fix this the first, or second time they had my car.They had my vehicle for several days and where still unable to fix the problem. Seems that their is no management checking on the work of the the mechanics, and mechanics that don't care about getting a job done rite the first time.They know you'll have to bring your vehicle back again.Services: General repairs & maintenance
-
August 2022 by Hawk Gym
We had just moved our son to UND from Iowa City. On Saturday the serpentine belt tore off. We were planning on making our 9 hour journey back to Iowa that Monday in order to get our other kids back in time for their first day of school. Since it was the weekend we could not get it fixed. All we could do is hope we could find a shop willing to squeeze us in early Monday. Someone recommended Braaten’s. We called Monday morning and they were booked for the day but after hearing our dilemma they squeezed us in. They were friendly and eager to help us out. They were able to fix our belt and we were on the road in no time. I can’t thank these guys enough. These guy’s truly care about their customers and you can tell they enjoy what they do. Thanks againService: General repairs & maintenance
-
July 2022 by Akumbom Vekwusi
Even though they are very busy and booked they are always so nice and considerate and are when able to, be they will surely squeeze you into their schedule in case of emergencies.... Tell me when it's not when it comes to cars! ?
