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October 2023 by Concerned Citizen
Fast friendly service today. Great employeesQuick and efficient and very reasonable.
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September 2023 by Arland Brynjulson
I delivered tires there. Melissa was very helpful and friendly. I had to return 2 tires and she helped me find them.
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September 2023 by Mike Barnhart
I always call around for tire prices and here is where I go! Cause fast and friendly service low prices . Locally owner and run!
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August 2023 by jessiejay23
Staff were great! Got me in right away, got my tire changed & I was on my way!
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July 2023 by Jesse Wilson
Great customer service! Great interaction all around!
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June 2023 by Tom France
I had a pleasant experience with Big Jim's, although things could be improved. The biggest trouble was getting an appointment for a tire change scheduled as I was immediately put on hold for 15 minutes by one of the office ladies. When I got there the day of my appointment, it took 3 hours to get my car in and serviced, although they did warn me of this beforehand and that mornings were usually very busy.As for the service itself, it was above average. Once they got my car in the shop, it took them ~20min to get everything done. A technician made sure to update me every few minutes on the status of my car once they did get it in. The staff were very nice and the price was reasonable, I would recommend them for any tire services.
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June 2023 by Kelly Berntsen
I am so sad to give one star. For years we have used Big Jim's for random tire issues. We are not a big customer who spends a lot of money however we used Big Jim's because it is local and has always had wonderful service.Today was terrible. The two office ladies have terrible customer service. They are rude and do not answer questions. They just put you on hold for up to 5 mins. It would have been longer but I kept hanging up and calling back. It took over 1 hour of calling for someone to finally answer my simple question - Is my car done?The gentleman who answered the phone actually listened and answered the simple question I had.I completely understand that every business is strapped for employees. Good help is terribly hard to find. However - I am sad that a local place known for doing the best work in their industry has terrilbe customer service agents. Those ladies should be ashamed of themselves. They are old enough to know better on how to treat their paying customers.
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April 2023 by J.P B
We hit a pothole on the highway; our tire bubbled. We found Big Jim's by accident. I am so glad we did. Friendly,kind staff and everyone has a smile. Even when we had our little guys. They helped us right away. They had us back on our trip in no time. Thank you so very much!!
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March 2023 by karina k
Good people, nice and friendly, easy going…they order your tires asap and can get them on your car as you need them. The inside of the shop is clean and the bathrooms were super clean especially for an auto shop. The sink was sparkling. I really appreciated that as wasn’t expecting it. There is a big lot for you to park your car. The staff listen to your needs and work with you. There are snacks and drinks in the vending machines (chips n cookies and soda and power drinks). I will return! Thank you Big Jim’s!
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March 2023 by karina k.
Good people, nice and friendly, easy going...they order your tires asap and can get them on your car as you need them. The inside of the shop is clean and the bathrooms were super clean especially for an auto shop. The sink was sparkling. I really appreciated that as wasn't expecting it. There is a big lot for you to park your car. The staff listen to your needs and work with you. There are snacks and drinks in the vending machines (chips n cookies and soda and power drinks). I will return! Thank you Big Jim's!
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February 2023 by Cole Anderson
The price is what brought me to Big Jim's but after the poor customer service and the fact that I had to take my tire someplace else to get fixed afterwards is why I'll have a tough time recommending this place
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February 2023 by Tori Andrus
This place is amazing! I called around to 5 other tire places in town. Not only did Big Jim’s offer the best price they also had the best customer service. This is the place you want your daughter or son going to. They were honest, helpful, and did not rip me off. Couldn’t be more thankful to have a place that I can trust not to way overcharge me.
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January 2023 by Ellen Houska
Great service, fair prices, highly recommend. Thank you.
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December 2022 by S R
Good prices and friendly staff. Overall satisfied with my tire replacement experience here.
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December 2022 by Amy Johnson
In need of tires while over the road. Great customer service, quality work, and good prices. Will definitely use them again when in area.
