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March 2024 by JK
Horrible, do not go here if you value your engine.Did not put the oil plug on tight. I had to take my vehicle to a mechanic and they changed the oil and filter, cleaned the engine. This was within 12 hours of their "oil change." Manager was rude and blamed me.Never again will I use this place and I will stick with my dealership.
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March 2024 by Elli Waldera
Great customer service ! Helpful and informativeGreat team
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February 2024 by George Blum
Had a terrible experience here. The service was lackluster, negligent, and lazy. When they tested my battery they failed to reconnect it correctly, causing my vehicle to have electrical issues. When I took it in to another place, they looked at it and informed me my positive and negative ends of my battery were not fully reconnected. They also informed me that my engine had a massive oil leak all over it. The cause was a result of my oil filter being incorrectly installed during my oil change. After it was all said and done, the diagnostics, maintenance, and new oil change cost me an additional $400. I would not recommend going here for service.
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January 2024 by zaire mozes
I regret why I didn’t know this place before!! They offer quick and affordable services. They do quick check on your car and recommend you what to do. Without forgetting, they gave me free car wash service!!I recommend any in Fargo Moorhead and West Fargo area to make this place your first choice for oil change.
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January 2024 by Clint Wohler
Fantastic service! They found that my oil plug was leaking and replaced it. Excellent people working here!
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November 2023 by Courtney Nelson
After hours of waiting with updates being-“only 10 more minutes”, “shouldn’t be long now” “they’re almost done” i finally received the most detailed update for the duration of my wait- staff stating that some stripping occurred. I asked what it was and I advised if it was the oil pan it needs to be replaced. I was assured that is not what it was and that it was the plug. One of the staff brought up the plug and showed it to me and said they were going to try to rethread. Then about an hour passes, still can’t leave and staff tries to come take payment. Offers $5 off. I obviously decline and say I can’t do after waiting as long as I have. Then later offers $15 off-best they could do. Again I decline and explain I’ve been there for hours and was suppose to be at work. Then later on, all of the sudden, they could do it at no charge. They ask I turn my car on to make sure it isn’t leaking. It’s running for about 20 minutes which tells me it’s leaking as they originally said it has to run for 5 minutes. I’m told next time I need an oil change I’ll need to take it to a mechanic. I asked why and was told with how old, number of miles on my vehicle, and with the warm/cold temperatures, It caused the plug to strip (possibly mentioned coils) and that it’s a common thing that just happens. I also overheard staff asking another staff to run to a parts store to get a plug but that was never mentioned to me as I waited. Finally after about 3 hours, I get to drive off. I’m handed a receipt and see in the comments, “new oil pan needed”. Nobody mentioned this one time to me. I brought it up before and was told it’s not the problem but now all of the sudden it is. I call back and ask why I was lied to. I was mansplained that they tried to communicate this to the best they could. This was not true but I appreciate the implication that I was too incompetent to understand what WAS conveyed to me. I was told about the threading/plug issue. Never once anything beyond that. I get home and see a green putty gooped up around the plug likely to help hold the leak they couldn’t fix until I got home. Needless to say, I will now be stuck paying a mechanic (whom I’ve consulted with) and will be paying hundreds of dollars to fix as it started leaking oil within 2 days of the “fix”. I was advised that this was likely because the plug was tightened to much last time(s) causing it to strip. But by all means, Valvoline, let’s blame this one on the weather. Ha! I am also waiting for a manger to call me back. I was told that would happen Monday (10/30/2023) but of course hasn’t happened and I don’t anticipate it will honestly. Thank goodness I got a free “oil change” which is now leaking out of my vehicle and especially appreciative of those 2 free car washes… definitely made up for my several hours waiting and my new mechanic bill I’m about to get slapped with for a new oil pan, labor, and oil change. The worst part is that they would have only offered $5 off had I not used my voice pushed back. Pathetic-do better.
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November 2023 by Jason
Worst experience I had getting my oil change. Were very rude didn't put in the windshield fluid I bought and only did 1 side of my vehicles tires. Seems very lazy and unprofessional ridiculous
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October 2023 by Daniel Hexum
I lit up everybody's faces what happiness with my antique pickup let them change oil on it they were very good about it they were very excited about it they don't get an old vehicle like that coming to their shop and look that awesome I made their day as well as mine thank you
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October 2023 by Emily Hart
The guys at Valvoline never treat myself or my vehicles any less than the best. Just had the oil changed on both my Yukon and Silverado, along with a transmission flush for my Silverado. I was out of the shop in a decent timely matter, along with great quality work! Jose was very informative during the time I was there to keep me posted with what was going on . Looking forward to doing business again with them soon.Services: Transmission
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September 2023 by Rachel Ellis
Doesn't take CarAdvise. They did before. ??♀️ Also the 1st person I talked too was very brush-offish. ??♀️ After I left, I called the number that CarAdvise had sent me and I ended up talking to the manager of this location. I tried to explain everything over the phone but was told they don't do this and the person that did my previous transaction shouldn't have done so. ??♀️ I kept trying to tell him that I dont understand what was happening on his end. then he said "Stop getting upset with me or raising your voice" when I wasn't. ??♀️ It's okay to say you don't know what's going on with your location but don't take that out on the customers.
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September 2023 by heheheh Fun
Unorganized. Cars constantly shuffling back and forth because they dont know the est. time of services for cars ahead. I went here twice and both time didnt get an oil change, queue time is 1hr+ on weekdays. Had to leave each time. Seems like high school kids running the place.
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August 2023 by Ross Carpenter
Friendly fast not pushy when suggesting things I'll be back and get a car wash with oil change
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August 2023 by Apathy Calvin
We were doing a cross country road trip, and the car had died suddenly with the oil light on.We brought it here to just get a quick change, but they noticed that our power stealing fluid was out, and the oil level was fine.They filled our power stealing and checked the battery, and once that was all done they let us go with no charge.We can't stress enough how much this experience changed our moods with having car issues while going across the country. The people were friendly and treated us amazingly. Would come back here every time if we could.Services: Steering & suspension repair
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August 2023 by Gary Jackson
Great place to go for a drive-thru fluid change. This particular case saw me with a power steering fluid problem as well. They upsold me on the flush (no problems there), but about a half hour after I left, all the noises came back and it's looking like I'm hemorrhaging power steering fluid from somewhere.Also, I'm a new customer and when they took my information they never verified if my name or address were right. So I'm in the system under a wrong first name and completely wrong address and email. They pulled the address info from my vin, which was in the system, but now it says I live in Worcester Massachusetts, which I don't and never have. So, now some stranger in Worcester Massachusetts is going to get promotional emails intended for me. Guys, just show me the screen and ask if it's right.
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August 2023 by Mike Cary
Was there early, had 2 vehicles ahead of me. Only took about 30 minutes. So.... Pretty quick. Lift was not working so couldn't get tires rotated. They also give car wash coupon.
