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August 2023 by Andrew McGinnis
Great customer service and extremely responsive customer center.I accidentally locked my locks in the trailer and they came out the next morning to help me get back in the trailer.Highly recommend to anyone!
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March 2023 by CA Johnson
This is our third move w/ ABF...no issues yet (SMILE). Fargo, ND crew were great. Our delivery guy- Tom was the BEST! Office/dispatch- Lynne & Twilia were on their game. We know who to go to to take care of our 'precious cargo'. Thanks!
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October 2022 by Chris W.
My experience with the U Pack staff I worked with on both ends of the move was seamless and very positive from start to finish. The cube was delivered and picked up in a timely manner, and the transport time was a few days less than expected. I found the website extremely frustrating so ended up on the phone with local staff in Fargo (origination) and Vegas (destination)...they were absolutely wonderful.
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October 2022 by Kristi H.
My experience with the U Pack staff I worked with on both ends of the move was seamless and very positive from start to finish. The cube was delivered and picked up in a timely manner, and the transport time was a few days less than expected. I found the website extremely frustrating so ended up on the phone with local staff in Fargo (origination) and Vegas (destination)...they were absolutely wonderful.
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September 2022 by David R.
I have used Upack twice now, both times cross country moves. They have always been reliable, a good value, and responsive to all questions. They've also been incredibly flexible. On the most recent move I had to change the ending address while still in transit.
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December 2021 by DAEV J
They were on time, professional , courteous and went above and beyond to help me with my move.I have used Upack 3 times.. Texas to Alaska...Alaska to Nebraska and Nebraska to North Dakota. All three moves went very well and the price was very reasonable. Do hire labor to load your heavy items, use cargo straps to stabilize your load in layers, pack your truck tightly, have a Tetris mindset.. fewer gaps, less load shifting , use generous padding blankets as well.
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April 2021 by Brittany Gifford
Ease of use. They drop the truck off, you fill it up and they pick it up. No issues and on time.
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October 2020 by Christian A.
My trailer was dropped off a day early which was great, however I was under the impression the trailer would be picked up on a specific day, and it was not. After leaving the state and arriving at my new location, I called to check on the shipment because the website wasn't showing any tracking info. I was informed that it would be updated in a day or two. Once I was finally able to track it, it was still at my previous home location. It's currently been 11 days since the trailer was supposed to be picked up and it I still hundreds of miles away. The trailer was picked up on 10/6... I was told it was estimated to be 7-9 days and that they drove over the weekends and that it would likely arrive by 10/14. What I was uninformed about is that weekends did not count in the 7-9 day, as it is 7-9 "business days." The customer service was highly misleading as our stuff is still hundreds of miles away and it is 10/18. I kept calling to get to the bottom of the situation and the origin rep seemed clueless. I had to call U-Pack customer service to get an answer. When will my shipment arrive? Overall, highly misleading! If I would have gotten more accurate information from their rep, perhaps I would have went with a different company to movie my family across the country.
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October 2020 by Dana G.
UPACK made getting our furniture from Grand Forks, ND to Charlotte, NC so easy. We loaded it up, they drove it, and we unloaded. It all came back to us exactly like we packed it. I will continue to use their services in all journeys.
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August 2020 by Vicki Breneman
This company is awesome. The truck arrived right on time for pick-up and delivery. I can’t say enough about the professional customer service. Thank you!
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August 2020 by J G.
When scheduling trailer, phone representatives were very helpful. Local staff at pick up and drop off locations were not as nice, but were okay.Drop off at pick up origin location was late, after the 4 hour window, and they did not notify me in advance. Driver did not wear a mask, and did not maintain social distancing, despite me backing away from him. He was pleasant and helpful, showing me how to install bulkheads, lock doors and work ramp. Trailer pick up was prompt, at the end of the day.Drop off at destination location was exactly at the end of the 4 hour window. Driver wore a mask and was pleasant. Trailer pick up occurred the same day I called, which was nice.Trailer itself was pretty dumpy and dirty, with greasy stuff on floors and walls. Floor was covered with grit and broken pieces of bulkheads. Bulkheads were both badly splintered and falling apart. Needed gloves to prevent splinters.Load was delivered 6 business days after it was picked up, which is just as promised.Overall, it was a decent experience, but I will not do it again, since loading was too difficult for an older guy like me. Younger people should definitely consider this option though.
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October 2019 by Reed S.
They were courteous and helpful. The only thing they did not do was to give us the hour notice before delivery in both cases - to load and to drop off. Got 45 minutes notice on drop-off delivery to load, in the late afternoon, and 25 minutes on dropping off to unload before 8:30 am. Other than that, the drivers were helpful, kind and respectful. The trailers were roomy, clean and in decent shape, so loading and securing was easy, and the furnishings rode well. Not as cheap as some truck rentals, but so much easier and cleaner way to move yourself, and so much less expensive than the "container-like" moving.
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September 2019 by Jane Nelson
I planned my move from Lake Park to Fl and was lucky to find UPack Fargo! The first contact with Twyla (sp) and all employees were positive and helpful with planning all the details of the move. The truck arrived on schedule with a very helpful driver who helped arrange the loading and closing of the truck!! The pickup was on time and the driver was friendly and made sure barrier wall was secure. I would highly recommend U Pack. The whole process was professional friendly and with the tracking I knew exactly where my belongs were. Great price and this allows a move without having to drive a moving truck. Fantastic!
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June 2019 by Lois P.
I would highly recommend Upack for a long distance move. My husband and I reserved a trailer for our cross country move. Everyone we delt with were very professional and friendly. All parts of move were on time or early. We ended up under estimate as we were only charged for the space we used in trailer. Great company to work with!
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September 2018 by FitMean M.
I really like this service a lot. Though keep in mind when they drop off the trailer it will always be the last thing of the day. The customer service are very helpful. I worked with the one in Fargo, ND and Lawrenceville, GA SUPER HELPFUL I highly recommend them!
