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January 2024 by T. Kulm
Great place great staff
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December 2023 by Michael Schneider
Save for one person, I wouldn't recommend U-Haul to anyone, even if you were moving across a street.
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July 2023 by Phil Hunt
I tried to rent a tow dolly. After providing some information, they said they couldn't rent it to me based on their tow rating requirements. I asked a couple of questions as to why--not trying to be rude or anything --when another employee stepped in, cut me off, voice raised, and informed me that the system wouldn't allow them to rent the tow dolly to me. Well, I had already discerned this from being in the room. I just wanted to figure out if my towing vehicle wasn't able to do the job or if my vehicle to be towed was too heavy for the dolly. Anyway ... It's probably a fine U-Haul as long as you don't ask any questions.
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July 2023 by Jack White
Terrible service, stole money out of my account and then pretended it never happened
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June 2023 by Jalen A.
Tammy, the scheduling manager for U-Haul in Fargo, was rude and unprofessional. I would not recommend this company to anyone. I reserved my trailer a month early. I called a few days before pickup to confirm everything and they had mentioned how my trailer would be picked up 2-hrs away. I told them it wasn't possible, so they said they would fix it. I show up to the requested location on the day I was supposed to (the same location is gave me on the app and on my reservation) only to be told my trailer was still hours away and I had to go get it. they told me I had confirmed my location the day prior. I had no emails or phone calls the day prior. when I talked to the scheduling office, tammy was extremely rude and unprofessional. I asked to be credited for the additional mileage and she was foul about to. She was so fed up, she canceled my reservation, the same day as my move. I ended up going through a third party to get a trailer. listen to the other reviews. This company is horrible, so is Tammy.
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April 2023 by Savannah Inlow
Good experience overall, helpful and kind staff especially the older gentlemen , thanks again
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February 2023 by Leah Tanaka
CHOOSE A DIFFERENT COMPANY! We reserved a 26’ truck two weeks ago to pick up tomorrow. Got a phone call today (14 hours before our pick up time) that they don’t have the truck we reserved. Don’t have a 21’ truck either. Our options were to drive to Alexandria for a 26’ truck or to Detroit Lakes for a 21’ truck. Both are far enough away that we have to pick up today instead of tomorrow in order to make our move in time. So even though we just arrived in Fargo from a 2 day road trip, we had to get back in the car and drive to Detroit Lakes. Rep on the phone said they *might* be able to give us a free day for their mistake. Definitely won’t be recommending this place or uhaul to anyone. 0/10 Please pick somewhere else to rent a truck.
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December 2022 by Steve Windingland
ZERO STARS!!!! Reserved a Trailer over a month in advance and 2 days before our move we were notified the trailer would not be available!!! The nearest trailer was 200 miles away, so we literally had to take a day off to drive 200 miles to pick up the trailer we needed!! Look up definition of Reservation!!!! it means to HOLD or RESERVE!!! If you make a reservation, its up to them to HONOR this!!! TERRIBLE and Customer service or upper management was no help at ALL.
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November 2022 by Carrie B
Horrible customer service employees seem like they hate life literally! I rented a cargo van and there were discrepancies with the odometer, oil etc. That van felt like it was ran into the ground. I see why they have “now hiring” sign outside!They need to learn customer service skills and hold off on the passive aggressiveness! I will never rent from here again, I’d prefer to haul my things on a ? camels back. Ridiculos cantos de estupido!
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October 2022 by Austen Swartz
I wish I could leave this place zero stars. Bradley Thompson from the Main Ave location is rude, disrespectful, and basically laughed in our face. We had a cargo trailer reserved for 9/11/22 at 10:30am, I reserved this back on 9/6/22 and when I reserved it, the site said “reservation guaranteed or we’ll give you $50.” Show up to the Main Ave location about 10am, saying we have a pickup and I know we’re a bit early, but if it’s ready already, we will take it. Didn’t get greeted, and as soon as Brad looked up my reservation, he stated that he had one that wasn’t ready, and another that wasn’t gonna be back till 11:30. We were confused because my reservation was guaranteed. When I stated that the site had said they would pay me $50 if my trailer wasn’t there, he said “I’m not paying you $50 for someone else’s mistake.” We were going to leave, but imagine that, the cargo trailer was ready. When we went out with the younger kid that was also working to get hooked up, I asked him if Brad was always that rude or if it was just a bad day, to which he replied “Eh, he’s just an old guy, he’s just that way.” No. That’s not good enough for me. When you work in customer service and represent a company, you should uphold their values, and I know uhaul corporate values their customers. We will never be back to this location, which I’m sure will please Brad. Someone higher up needs to fix this store.
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August 2022 by Narum777
I made a reservation ahead of time. Uhaul moved my pickup location one day before my move to a town two hours away. Called and found out they reserve the right to move the location and there is no guarantee that they will have what you reserved at your location, even when you reserve in advance. Just wanted you to be informed customers.
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December 2021 by Rain
Had a really good first experience here. Just went to get a new propane tank and get it filled up.. It went fast and the staff seemed friendly and helpful.Only 'con' was when I walked inside, there was nobody in the area and it took a brief moment to be helped. Not a big deal though.
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September 2021 by Rampage St. Pierre
Had a hitch put in. They were extremely helpful, kind and great quality work done the same day I called.
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September 2021 by Susan Lemon
The guy we rented from was rude ,didnt have his glasses so he added milage wrong when we got it it had 1/4tank gas when we returned it was 3/4 full we got no discount plus it was so full of dog or cat hair i had to clean ot before we could be in for more then 2 miles i think it was 2 much money for the short distance we went
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July 2021 by Tammy Firefly
if you want to make a reservation for a truck 2 weeks out on thier website and don't mind getting stranded with nothing to move with, go ahead and use this place. absolute garbage. they call me less than 24 hours away from our move date and say they have nothing AT ALL available for me. What? didn't I make the reservation?
