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March 2022 by Michele G.
Don't question your bill or provide any feedback or they will "terminate" your relationship with them. This happened to us. We had actually taken our beloved dog there for years and even went there when we had to say goodbye to her. I switched vets because I just couldn't emotionally go back there. However, after a couple of years, when our dog lost a couple teeth and my regular vet couldn't get him in amy time soon, I went back to Southgate, expecting that same service. They were able to get him in for a cleaning and extractions. When we went to pick him up, the bill was $100 more than what the tech told me over the phone when they called to see what I wanted to do. When I questioned why, she stated it was because it took longer to get one of the teeth out than she thought. When we said it was even higher than the highest estimate the tech said it's because if they tell people it will be higher, people won't want to do it. So, my husband commented that people would want to make that decision for themself and would rather expect to pay a higher fee and be surprised when it is lower than to come in and have to pay more. Especially when it is all coming out of pocket nd you are already spending over $1000. He asked them if they have ever considered just charging per tooth so people would be more confident in what they would be spending. We THOUGHT we were having a civil conversation about it. We went out of the room, paid the bill, scheduled his follow up appointment. A week later, we received a letter in the mail stating they were terminating our relationship with them. I called to ask why. A manager returned my call and told me it is because her staff in the room with us felt threatened and thought we were rude. What the heck?? I asked why they wouldn't at least talk with the customer to hear the while story and she said she needed to look out for her staff. I am just at a loss for words. I guess you aren't allowed to question a bill or make a suggestion. It wasn't said in a rude way, nobody yelled, nobody refused to pay, nobody caused a scene...
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March 2022 by Goo I.
Took our dog to Southgate Veterinary Hospital to have a cleaning and a few teeth pulled. Procedure went well, but the bill was higher than their high estimate of $1200. I asked why they would not put the higher range that the procedure would cost. The doctor told me if they put $2000 for the high, people would not get the treatment there. I would rather know what the highest amount would be and have it come in lower than to have to come up with extra cash, since they need to be paid right away. Because I had questions on the billing and I appropriately gave feedback on a better way to do things, they sent us a letter in the mail saying that they are terminating our relationship. The place cannot take feedback, so they terminate the relationship, after taking your money!
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October 2021 by Joshua S.
This vet office will nickel and dime you to death. They are never on time. They are one of only a few vets in the FM area that are still restricting access for pet owners. The heavyset female doctor is the QUEEN of knowing exactly what to order to make sure they are maximizing revenue dollars with every single pet visit. We have 3 dogs that we have brought here and as availability has opened at other clinics we were ELATED to change. We tried both Detroit Lakes Animal Hospital and Cassleton and BOTH are far superior in their level of customer service. Neither DL or Cassleton has ever made us wait 30+ minutes for our scheduled appointment. The male doctor is nowhere near as pushy with the nickel and dime costs as the heavyset female. The techs are great but the way this business is run with a certain level of distance kept between the doctor and the pet owner only makes me feel as though this place is not trustworthy. Please do not support this business. You may not agree with all of my comments but I can assure you, your pet will get better care most other places and it won't cost an arm and a leg. We once took our dog in same day as they had an appointment available. When we showed up they tried to charge us and "emergency" fee for coming in same day. Like wtf Southgate!
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September 2020 by The Review
Cared for our dog during his emergency with care and compassion. Costs were very reasonable.
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July 2020 by Pam Smith
(Translated by Google) Come on(Original)Yuk
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February 2020 by Andrea Einarson
Very considerate and kind staff - fantastic folks needed in this type of business - and they were really amazing.
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September 2019 by Katie C.
My dogs always receive top notch care here. I always feel like my dogs health is the number one priority. Everyone is always friendly and caring. When I call with a question they call back right away. I have even had the doctor call me and spend time with me on the phone answering all of my questions. I would highly recommend this veterinary clinic to anyone.
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April 2019 by Noneya B.
This place is very expensive, even compared to other veterinary services in the area. For instance, their "senior" package costs 2x what it does elsewhere. If the vet tech trims your dog's nails when the dog is under anesthesia, they charge more than $40. Note: *the dog is already under anesthesia*. It makes me wonder- how can PetSmart charge $11 for my wiley beast when she's not even sedated? In any event, the job is very easy for a tech when the dog is in that state and they are just price gouging. Just on principal, they could charge more than a groomer without making it so obvious. But this is not the gist of my complaint. I have observed that they aren't great with diagnosis. I can tell when my dog has a yeast infection from her behavior (the obvious clue) and from a subtle change in how she smells. I'm a girl too... been there. :'( But the silly thing is that the clinic's tests can't pick up what seem obvious to both me and my dog. And what they can't diagnose, they can't treat. Fortunately for us, a week course of whole cranberry in a pill pocket is dog-safe, apparently delicious enough and does the trick for her. I have never taken her in for that a second time and just treat her at home. The incident that most troubled me was when she needed extra blood work which was a mint. I needed to use a credit card rather than my debit card and the grey- haired woman at the front desk did not want to let me go literally across the street to my home to get it. She verbally abused me and then sent me off with the stink eye. When I returned just moments later, she did not have the grace to apologise for being rude. After that, I will not return there. Caring for our pets can be very stressful and we want the place we choose to service thier health needs to be as considerate as possible. This includes consideration for the clients' wallet.
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April 2019 by Jimmy J.
What an amazing place. They take my phone calls when I panic, answer my questions, and even remind me of all my appoints and when my vaccines are coming up. I have had them do teeth cleaning, milk teeth extraction, and even pre and post natal. I never had puppies before but they got me ready, answered all my questions and gave me an idea of things to watch out for. When my little one went in for a minor tooth removal they held her all day because she was crying. These people treat me and my puppies like family. They are everything I expect out and then some extra. They even recommended a kennel that was great!
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June 2018 by Claudia T.
A great vet, and a very well-run practice. Comprehensive care at a reasonable price, and the vet gives good advice on behavioral issues, too (she has a keen eye). Very happy here.
