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March 2024 by Jake (Jakepapi)
Rude lady at the counter... before I could even say anything she gives me a dirty look and says "I called everyone this morning, we don't have glass sooo..."Okay... I checked my call logs and I never got a call, i tried to tell the counter lady this and she just gave me attitude and kept speaking over me... I really hope a manager sees this, all I was trying to do was make sure she had correct information... since she wasn't honest/correct the first time.
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March 2024 by Brad Paulson
Andrew arrived in the scheduled window and had me done with in 90 minutes!
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March 2024 by jenell pederson
No stars for their moble service. Poor communication. Windshield came in broken. Never reordered a replacment one. Wasted 10 mins of my time just to tell me cant do it, its cracked. I rescheduled and still had to call. The guy never showed. Was so post to call n tell me. But, they had the wrong # on my workorder.
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March 2024 by Jim Denison
They stood me up and called me two days later.
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March 2024 by Andrea Olson
Easy scheduling online. I had a small chip in my windshield. They fixed it in about 45 min. Everyone was friendly. The waiting area is small, and they have coffee and water.
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March 2024 by Shawn K Greene
They keep taking payments out n the glass still is not fixed then I got to wait another week to bring it in yeah it was cold but waiting over a month to get a window fixed is bad service. Next time I guess take it to dealer n get it fixed at least it won't take a month to get fixed.
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February 2024 by Lydia McCauley
Was reccomended by multiple people to go through this company. Scheduled a mobile appointment and was told they’d be here from 8-12. No call, nobody showed up and when I called to get it sorted out nobody knew what was going on. Was told they’d get the manager for me 4 separate times with no respond further than that. Very disappointed in the customer service.
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February 2024 by Travis G.
They rescheduled our service due to the cold which was fine but on the rescheduled day we got the email that they were coming between 8-5 and waited around all day. No call, no text, no show. I called the next morning and the best they could tell me is “we’ll have someone call you”. Extremely disorganized, poor customer service. Have been waiting over 2 weeks now for service. Still waiting for a call back.
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February 2024 by Lukas Hagen
Window shattered for no apparent reason just a month after safelite replaced it, should’ve been covered under warranty. Instead I waited a week for someone to come check it for the warranty just for them to tell me it can’t be determined how it broke so it’s not under warranty. Kinda need my window fixed so the waste of time is awesome
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January 2024 by jenn hass
Horrible service. Had set appointment time and they never showed up. Tried to find a new appointment time and they were very hard to work with. Found time, dropped car off and was told it would be completed by a certain time. An hour after said time, they had not started on the windshield and expected me to wait 3 more hours until completion.
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December 2023 by Michaela Saunders
Stopped at this location to see if they can fix the chip in my windshield. I was able to set an appointment for that day. Joshua was very helpful and friendly.
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December 2023 by Anissa Walker
They replaced my bfs windshield beautifully for $600! They were very understanding and helpful when I was asking about pricing and quotes! Will definitely be coming back again!
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December 2023 by Dale B
First input on trying to contact is actually a zero. Sent into a robo-system and got kicked out three times. Do they have real people working the phones?
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September 2023 by Lori Roehl
The first appt I had, the tech called me to cancel because they needed my windshield for something else. The second appt, the tech was a no show. Very poor customer service all around!!
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August 2023 by Willis “Wildo Wagons” McGillis
Apparently you can't call and talk to anybody anymore. Robotic system won't let you get a quote over the phone anymore and only tells you to go to the website and talk to an AI chatbot.
