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September 2024 by Jake T
Update- it has been weeks without a refund or anyone that can help resolve this. Next step is small claims court and report to BBB.
Save yourself the headache and go somewhere else. And don't pay beforehand. This business directs all customer service calls nation wide and you can't talk to anyone local. They tell you the manager from fargo will be in contact and she never follows up.
DO NOT PRE PAY
Pre-paid for a windshield replacement that the tech was a no-show for. Then I got sent an invoice stating it did get completed. I've rescheduled 2 times, and still nothing. Trying to get this resolved seems impossible. No one gets back to you.
This might be a coincidence, but I'm getting this replaced after I just had a side window replaced by safelite. Then, a few weeks later, my windshield spontaneously broke, just like another review had happen.
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September 2024 by Shane Block
scheduled through insurance for onsite repair. 12-5. tech got here after 4, glass was damaged had to reorder. set up for 2 days later for 8 to 12. tech called said be around 11. 1215pm and still no one. called and texted tech and company. had to cancel. 2 days wasted. taking business elsewhere.
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August 2024 by Steve Nodsle
Took mine in because they messed up the remote start when they replaced the windshield. And they set up an appointment at 8am and they took other customers vehicles in the shop for repairs before they even looked at mine. I would highly recommend some other place. They don’t care about there warranty work.
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August 2024 by Matthias Molitor
Quick service to replace our windshield on the RV in under 90 minutes. Love it.
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August 2024 by Joseph Pardo
Super happy with their work. Had to get a full replacement after a huge rock dented my windshield and Josh did a great job. For anyone wondering, it is a Tesla so you can feel comfortable taking your EVs here. They even recalibrated after the new windshield was in.
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August 2024 by Harrison Dotson
I would never recommend safelite to anyone. I had my rear window (on trunk) replaced last month by safelite specifically for the lifetime warranty. Last week I find myself standing outside my vehicle before work starts talking with my coworker when he hear a loud sound go off. We look towards the sound to find that my rear window just spontaneously blew out (not from heat as this was around 7am). Obviously either the window was defective or installation was not done properly.
I schedule a warranty replacement last Friday and the appointment came and went with nobody coming to replace the window. I then scheduled another replacement for this morning. I end up getting a call with them telling me that my window would not be replaced under warranty, but they would replace it if I paid for it. Simply ridiculous, and they blamed it on the manager for not warranty-ing it. Of course the manager was busy on another line but they would call me back.....surprise surprise no call. Do not ever use them or fall for they're warranty claims as they will NOT be honored.
UPDATE. I try the contact us link that Safelite responds with last work because I knew that would be their reply to my review. It also was unhelpful as it has not generated any remedy or even any communication back to me.
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July 2024 by Tim S
Avoid doing business with this Safelite AutoGlass shop if you can unless you don’t have a choice. I’ve run into an idiot (his name is Jack) at this Safelite AutoGlass shop today. This idiot has dumbly lectured me about Safelite AutoGlass policy and refused to fix the little nick on the windshield because I put a little bit resin on top of the nick to prevent it from spreading while waiting for the appointment to bring the vehicle to his shop today. This idiot wanted to replace the entire windshield to make a big profit for his shop instead of fixing a small nick on the windshield. I asked him to speak to the owner of the shop. He told me that he wouldn’t allow me to speak to the owner of this shop. After lecturing me about the Safelite AutoGlass policy, he said he’s the manager and owner of this shop. The nasty, ugly and horrible customer service that this guy gave me today has surprised me because I’ve had a really good experience with the Safelite AutoGlass shops in Arizona and Texas where they have repaired much bigger damaged spots on my Acura RDX 2020 windshield without replacing it comparing to a little nick on this Toyota RAV4 windshield that this idiot refused to repair. This guy (Jack) who works at the Safelite AutoGlass shop at 210 42nd St S, Fargo, ND 58103 is a trashy person with a horrible customer service in business that I’ve ever met. I would not recommend anyone to do business with the Safelite AutoGlass shop. Avoid if you can.
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July 2024 by Kari Janusz
I have used Safelite in other places in the US and they were great, this place is terrible.
I went last month to get my windshield replaced, an early morning appointment. Upon arrival I was told that they didn't have the glass for my windshield. I asked how that was possible when I had an appointment I needed to cancel two weeks prior and was told they probably sent the glass back to the warehouse? um what?! Well that was an hour + drive there and back.
I called a few days later to reschedule the appointment and mentioned that I hope they get the glass in and don't send it back to the warehouse and I was told they never do that. Hmmm, someone wasn't being quite honest with me.
Fast forward, I had my drop off by 9:30am appt today and my husband brought the car in befor 9am today.. He has wandered around Fargo since then and just went to pick up the car, closing is supposedly at 5pm. He shows up they tell him " they don't leave until the cars are done, could be by 8pm". My car has not even been touched yet?! this is supposedly a 3 hour process, so will the car be ready by 8pm. Doubtful.
They don't answer their phones, i had the 800 number try to contact them to find out what is going on. I will never use this safelite's services again. what a horrible disaster. I probably won't get my car back until tomorrow.
PS I should have looked at their Google reviews, apparently other people have had similar bad experiences here.
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July 2024 by Mary Wacker
I would recommend Safelight to anyone Gavin was very Professional and Polite. Did a very good Job.
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June 2024 by Brian Van Bruggen
I had my back window replaced last December when the technician was removing my back glass one of his tools scratched the paint on my truck and other damages I had the bill to repair it and I have sent it to the manager I've not heard back from the manager and I have called corporate a couple of times about this and I still have not heard back or from the district rep
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June 2024 by Cheryl Shockley
Was home on vacation when I got a smashed windshield. Easy to schedule, quick service, and everything in my Nissan system taken care of. Thanks!
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May 2024 by Darcy Eszlinger
Would not recommend unless it is your last option. Appointment was made online and they did not show up. I did get an email saying they would show up from 8-12 AM. I called at 11:45 and told them no one had arrived yet. They gave me the run around and told me a manager would contact me from the Fargo office( Michele). Never received a call. I called 4x and was transferred/ cut off 3 different times. Told they would return my call within 15 minutes. Didn't hear back from them. Worst customer service ever.
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May 2024 by Juan Carlos Vargas
Excellent service, Michelle and the technician who repaired my windshield were very friendly and attentive, the repair was very fast and my windshield was like new, I recommend them 100%
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May 2024 by Jason Hanson
Michelle at the front desk is extremely unhelpful and threatened me with collections after servicing my vehicle about a week and a half ago. She called me at 8 on a saturday morning and within our 3 minute call she had threatened to send me to collections by the end of the day if I can't display a reciept showing payment for my service. I have an email from them showing I paid which wasn't enough, unfortunately their receipt only displays for 7 days which had passed. Extremely poor customer service to immediately go to collections within 12 hours of notifying someone of their payment not posting on THEIR end. Ended up paying and if I am double charged I will just dispute it with my bank. Should have gone with a local business - lesson learned.
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May 2024 by Randy Johnson
Very good store
